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Tessiett
Brisbane, Australia

Perfect location, room, staff

5.0 of 5 bubblesReviewed 21 May 2019
This hotel is perfectly situated in Madrid, the rooms are large with a walk in shower in a fabulous bathroom. Bar fridge and very very comfy beds. Breakfast is very pricy but very good, probably the best we had in Spain. Air conditioner in bedroom could b a problem in summer but I say could. Staff were fantastic, so helpful and lets face it the hotels best asset. We actually stayed twice and received the same high standard during both stays. Totally recommend
Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
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Sabrina D, Director General at Petit Palace Triball, responded to this review
Responded 24 May 2019
Dear Tessiett.

Thank you so much for sharing your opinion about your recent stay with us. It was a pleasure to welcome you back and we are delighted to read that you had a great experience, and that you enjoyed our comfy rooms and our delicious breakfast.

We will continue working so we can improve our service and provide you a perfect stay that exceed all your expectations on your next visit.

We remain at your disposal for anything you may need.

Warm regards from the whole Triball team.

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,185)
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Traveller rating
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All reviews great hotel perfect location bunk beds gran via metro la gran hotel is located the hotel is clean enjoyable stay the hotel staff walking distance metro station small room main attractions breakfast buffet primark pablo street
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178 - 183 of 2,185 reviews
Reviewed 20 May 2019

The hotel is very good. Staff are nice and helpful. Hotel supplies drinking water at the lobby. This is excellent for the weather is hot and dry. I feel secure for it needs key card to enter the premise.

Date of stay: April 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Safari50220911581
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 22 May 2019

Thank you so much for having chosen us and for sharing your opinion about your recent stay at Triball.

We are pleased to know that you enjoyed our services and facilities. It would be a pleasure to welcome you back in the future on a next visit, so we can make your stay perfect.

We remain at your disposal for anything you may need.

Warm regards,

Sabrina Puerta
Hotel Manager.

Sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2019

Charming hotel, very central location for all places (by foot).
Lovley reception staff which attentive to all requests.
The room was cleaned and arranged every morning
The breakfast was very good (although there are great cafes in a very short distance).
highly recommend!!!

Room tip: The room we received was fine without a tip...
Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank haim_a58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 16 May 2019

Thank you so much for having chosen us and for your words about your stay.

We are pleased to hear that you enjoyed our central location and the tasty breakfast served every morning, and that the service provided by our reception team reached all your expectations also.

It would be a pleasure to welcome you back in the future so we can provide you a great experience again.

Warm regards,

Sabrina Puerta
Hotel Manager

Sabrina.puerta@petitpalace.com
Petit Palace Triball

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2019

breakfast was great , staff were friendly
close to centre of city
I recommend this hotel to visitors price service balance was good
I prefer that hotel if I travel there again
Very close to the metro station

Date of stay: April 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank SerpilY126
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 13 May 2019

Dear SerpilY126,

Thank you for your feedback about your recent stay at Triball.

We are pelased to hear that you had a great stay, and that you enjoyed our location, tasty breakfast, and that the service provided by our team reached your expectations.

Thank you for reccommending us, we hope to see you back soon!!

Warm regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2019 via mobile

If you a shopping lover, that is the hotel for you, 50 meters from Primark, 30 meters from H&M, 100 meters from Mango & Zara.
Very helpful staff, Very good breakfast.
BUT, it looks clean and shine, but the floor was not so clean, don't think they vacuum the room during the 6 days we were there. After breakfast kitchen close and there is no option for coffee at the room or lobby.
Not sure the air-conditioning worked, we just open the window.

Date of stay: April 2019
Trip type: Travelled as a couple
3  Thank Ori_R_Ori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 19 April 2019

Dear Ori,

Thank you so much for having chosen us and for sharing you experience.

We greatly appreciate your comments and suggestions, as they help us improve our services and make our guests have a better stay with us.

We regret to know that the cleaning service didn't reach your expectations, we will look at our processes with the housekeeping manager in order to improve our cleaning service.

Thank you for highlighting our central location and tasty breakfast, as well as the service provided by our reception team.

We will work on the areas mentioned so we can make you next stay perfect in all aspects, we really hope to have the chance to welcome you again in the near future.

Warm regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Pañace Triball

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2019

We came back to this hotel at the end of our trip as well. This time we stayed in room 903 which was beautiful and had an enormous terrace (you could have a party for 50 out there!). Highly recommend the larger rooms. 901 was very nice, but no other places to sit and kind of tight. Hotel experience was again excellent, and Pablo was very helpful and supportive again. Nothing bad to say about PPT!

Room tip: Pick a bigger room!
Date of stay: April 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank WinoMiami
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 19 April 2019

Dear WinoMiami,

Thank you very much for having chosen us again!

Really happy to hear that you enjoyed our room with terrace and the service provided by our team, especially from Pablo, who is always willingg to help :)

It will be a pleasure to welcome you back in the near future, and make your stay memorable!

Warm regards from the PPT team!

Sabrina Puerta
Hotel Manager

Petit Palace Triball
sabrina.puerta@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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