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2012ra
London, United Kingdom

Felt more than 3 star!!

5.0 of 5 bubblesReviewed 22 Jul 2019via mobile
Wonderful hotel - great room with all you needed - even for baby. Helpful friendly staff. Incredible breakfast with good healthy options and big variety of foods. Really
Good location right in centre of action. Would not hesitate to return. Great value.
Date of stay: March 2019
Trip type: Travelled with family
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Sabrina D, Director General at Petit Palace Triball, responded to this review
Responded 23 Jul 2019
Dear 2012ra,

We would like to thank you for your kind words about your recent stay at Triball. We are pleased to hear that you enjoyed our location, our comfy rooms for families and the tasty breakfast we serve every morning. We feel really glad that we made your stay so wonderful.

It will be a pleasure to welcome you back in the near future, so we can provide you the best experience again. Please do not hesitate to contact for a next reservation, we remain at your disposal and hope to see you back soon!

Best regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,185)
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1,468
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22
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Traveller rating
1,468
517
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22
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All reviews great hotel perfect location bunk beds gran via metro la gran hotel is located the hotel is clean enjoyable stay the hotel staff walking distance metro station small room main attractions breakfast buffet primark pablo street
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167 - 172 of 2,185 reviews
Reviewed 11 July 2019 via mobile

Amazing and friendly staff, great location and comfortable rooms. We booked the quintuple room that had bunk beds that my kids loved! Walking distance to all the shopping and most sights in Madrid. Very convenient location. It gets a little loud due to it being close to Gran Via, but nothing a set of earplugs can’t fix. Breakfast was delicious, plenty of options for our family and wonderful staff. Would love to stay here again!

Date of stay: June 2019
Trip type: Travelled with family
2  Thank cyntian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 12 July 2019

Dear Cyntian,

Thank you so much for sharing with the TripAdvisor community your comments about your recent stay.

We are delighted to hear about your lovely experience with us and the whole team is really happy to know that you and your family enjoyed our central location, the comfy rooms and our tasty breakfast served every morning.

We hope to have the chance to welcome you back in the near future so we can make your stay wonderful again, and we remain at your disposal for anything you may need with a new reservation.

Hope to see you soon!

Warm regards from the Triball Team.

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2019

location better than expected. few steps from the main artery yet quiet and safe neighbourhood, clean and very convenient to shops, restaurants, metro, buses. Front desk fluent in English. great staff.

Room tip: choose between quiet but no almost no sunlight or balcony but some noise.
Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank david t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 27 June 2019

Thank you David for choosing us and for feedback about your recent experience with us.

It's been a pleasure to welcome you at Triball, and provide you our best service so you can have a wonderful stay. Thank you for highlighting our great location and our team, we will continue working so we can improve everyday and make your next stay perfect.

Best regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2019 via mobile

In the heart of Gran Via, next to hop-on hop-off tour buses, metro and buses, a convenient store, tons of good bars/restaurants, it's hard to beat the location. You can also walk to royal palace, S. Miguel Market and a lot other attractions. The room is big and clean. We opt-in for the breakfast, which is one of the best we had. The staffs were friendly and helpful in recommending nearby restaurants, attractions, and found us a taxi to airport. Great for families.

Date of stay: June 2019
Trip type: Travelled with family
Thank Peng Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 27 June 2019

Dear Pzhang,

Thank you so much for sharing your experience about your stay in Triball. We are pleased to hear that you had a great time and that you enjoyed our location and the service provided by our team.

It will be a pleasure to welcome you and your family in the near future, so we can make your stay excellent again. We remain at your disposal for anything you need.

See you soon!

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019

This hotel is great !!!!! the staff is excellent !!!! in May 25th we stayed 3 nights, the room was clean with A/C. everything was great, the breakfast very good the location excellent close to la gran via, it is in the center of the town. My wife is very happy with the staff and the attention, everything was very nice, but we mention one person in special "Pablo" he is the gentleman who work in the night shift. Thank you Pablo for everything you did for us.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Adventurer763198
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 24 June 2019

Dear guest,

We are delighted to read about your experience at Triball. Our aim is to provide an exceptional service to all our guests and we feel really pleased when we achieve it.

Thank you for highlighting our central location and the service provided by our team, specially from our team member Pablo, as he will be very glad to know that you had a wonderful time in the city.

We remain at your disposal for anything you may need for a future stay, and we hope to welcome you back soon!

Warm regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2019

We stayed in the hotel for 4 nights. The room was clean with A/C.
Everything was great. Good breakfast, very nice staff, always willing to help.
The location is great. even though the hotel is located on the main street, when the windows are closed we cannot hear the noise

Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Travel22864194139
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded 20 June 2019

Dear Guest,

We appreciate your comments about your experience at Triball, and we feel very happy to know that you had a great stay with us.

Thank you for highlighting our location, our comfy rooms and the service provided by our team. We will continue working on these areas so we can improve our services and provide an excellent service to all our guests.

Please do not heasitate to contact us for a future reservation if you come back to Madrid, we will be pleased to assist you.

Hope to see you back soon!!

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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