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“Great design and comfortable but wi-fi and restaurant below par”
Review of Exe Madrid Norte

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Exe Madrid Norte
Ranked #270 of 438 Hotels in Madrid
GreenLeadersSilver level
Kolding, Denmark
Level Contributor
227 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
“Great design and comfortable but wi-fi and restaurant below par”
Reviewed 13 April 2014

I have spent 2 weeks in Sanchinarro Novotel together with 7 other work colleges. I share not only my opinion and in some extend my colleges one as well.

What is very good?
- Staff is nice and helpful
- Rooms are spacious and full of sky light
- Cleaning service act every day
- Great noise damping - the hotel is by the 10 lines main road (!)

What is good?
- Underground parking (pay only 7€ per day if longer stay)
- Bed quality is better than average
- Swimming pool and garden patio may be seen attractive - remember highway noise

What is bad?
Nothing

What is terrible?
Wi-fi access need to be renew every three days. Unfortunately, during week days (many business people there) connection is so slow that make any internet try annoying. Accor, please, improve!

And last but not least - restaurant!
Breakfast is really OK and nothing to complain.
Restaurant is tragic. I have tried 2 times and it was one time more than my colleagues and two times too much. The same result any time - disaster.
Waiters are not interested in guests. One is for beverages and other for dishes. Drinks comes from hotel's bar. Even top menu items are without any particular taste, made in fast food style and slapdash. House wine is also chosen carelessly and worser than in other restaurants nearby.

I recommend skipping hotel restaurant and choose any other in neighbourhood. You will save money and keep pleasure of your life.

Location of the hotel is fine for people working nearby. Looking from Madrid visitor perspective (tourists) the Novotel's location is definitively remote and area is not attractive.
Good news for shopping lovers - 10 minutes walk and you can enjoy huge mall with impressive numbers of goods including food store on the 0 level.

So, we have excellent hotel facilities, comfortable designed (even elevators are in separate building section to avoid any undesired noise) building and 2 huge areas of improvement - internet connection and restaurant.
Room prices are fair.

Room Tip: Nice rooms are on top floors and with view on highway (yes, it is not mistake - windows protect agai...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IdaandKristof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Front Office Manager at Exe Madrid Norte, responded to this review, 24 April 2014
Dear guest,

Thank you for taking the time to tell us about your experience at the Novotel Madrid Sanchinarro.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We are working to improve the speed of internet, sorry so much for the inconvenients. Next stay we´ll consider give you more internet passwords in order not to spend your time asking for new every three days.

For the restaurant, we have spoken with the teams in order to take meassures that let us provide a better service for our guest, your comments help to us so much.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
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Chaves, Portugal
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2014

I've been to many Novotel hotels before but this one stood out because of its superb breakfast.We got breakfast included in our deal and I can assure you it's heaven. It had more variety than other novotel breakfasts. Pancakes, churros, pastries, many types of good bread, a big choice in the cheese section too, good fruit (not only canned) and the usual english breafast among many other things
Location is only good if you have a car but if you don't own one and want to to go out and do something there is a really good cinema nearby (15 minute walk) with some pretty interesting restaurants nearby.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VanessaVogensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Front Office Manager at Exe Madrid Norte, responded to this review, 24 April 2014
Dear guest

We very much appreciate your comments regarding your stay at the Novotel Madrid Sanchinarro. It is always a pleasure to receive positive feedback.

I will share your comments with our team, they all will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turkey, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2014

Found the staff very helpful and friendly,if lucky enough to have the chance to go back here again i would stay at the time hotel,loved it and also a quick mention about migle who was there to meet myself and husband at the door he was very friendly and helpful

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Front Office Manager at Exe Madrid Norte, responded to this review, 25 April 2014
Dear Guest

We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback.
I will share your comments with our team.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 10 March 2014

I have stayed in this hotel in December 2013, January and February 2014 for an average 5 nights a month. That is why I say that Novotel Madrid Sanchinarro is my home in Madrid.

The location - for me - is perfect, 10 minutes walk to my workplace in Madrid. The room (always 508) is comfortable and the mattress - well, the best I have ever slept on in a hotel!
Regarding to the breakfast - it's great, wide range of choice, and the orange juice - well it's a "to die for" - freshly made.

My only complain here is the bathroom: it needs refurbishment.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kismaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Front Office Manager at Exe Madrid Norte, responded to this review, 25 April 2014
Google Translation
Estimado cliente

Muchas gracias por sus comentarios positivos. Estamos muy contentos de que las impresiones de nuestros clientes sean agradables y de que si no lo fueran, podamos evaluar en qué podemos mejorar buscando siempre la satisfacción de todos nuestros clientes. En cuanto a sus comentarios sobre el baño, los tendremos en cuenta aunque mucho me temo que cualquier actuación posible por el momento, sea la de mantenimiento más que de reforma completa.

Un cordial saludo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 March 2014

I stayed here in few times.this year. The room was clean, the breakfast is very good. Despise it's not in the centre but it's just 45 minutes travel, and just maximum 10 minutes away from Quattro Torres. The staff is very friendly and helpful.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hermione21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Front Office Manager at Exe Madrid Norte, responded to this review, 25 April 2014
Dear guest

Thank you very much for your positive comments.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
238 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 February 2014 via mobile

It is a hotel with normal conditions but the worst thing is the temperature because there isn't a possibility of adapt something make I feel Warm there.

Restaurant is good with view of Swimming pool something permit not thing you are in a close place

Stayed December 2013, travelled on business
Helpful?
Thank qscofr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 January 2014

I stayed in this hotel for consecutive 9 nights (12 – 20 Jan 2014) and here is what I feel –

Front office and staff – I honestly confess that in my life, I have never come across people who are so helpful in nature. Be it a query or a suggestion or calling a taxi or a printout or even searching for an ATM where my weird card is accepted – this front office never says no and is always more than eager to help as if it is their personal problem. I felt so nice to be in this hotel – its like always being surrounded by a group of friends!

Food – I had only breakfast and it was awesome. It deserves each and every Euro they charge. You have range of dishes to choose from and each one of them is so carefully cooked, presented, preserved. Very nice indeed !

Price – it is affordable. In Weekends, I paid less than 50 Euro and in weekdays, I paid close to 115 without the breakfast. But after all, it is a business hotel, so this is expected

Cleanliness – ultra clean. There is no single piece of dirt anywhere. The bed is so comfortable. I have no complaints

Location – this is far from city center. It takes you 20 Euro to reach Puerta Del Sol by taxi. But then, this is best suited for business travelers. My office was very near and within walking distance, so I didn’t mind paying for taxi to go to the city center. It depends on what purpose you are travelling for.

Overall, if I go back to Madrid ever on business, this is the hotel for me. I don’t have to search again

Pallab
pallabmukherjee@wordpress.com

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pallab2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Madrid S, Director de Recepción at Exe Madrid Norte, responded to this review, 22 May 2014
Google Translation
Estimado cliente,

Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Madrid Sanchinarro. Es siempre un placer saber que su estancia ha sido satisfactoria.

Haremos llegar sus agradables observaciones a nuestro equipo. Estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.

Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

Reciba un cordial saludo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Exe Madrid Norte

Property: Exe Madrid Norte
Address: Calle Martina Diaz 4 | Hortaleza, 28050 Madrid, Spain (Formerly Novotel Madrid Sanchinarro)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Madrid
#160 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Exe Madrid Norte 4*
Number of rooms: 134
Official Description (provided by the hotel):
Exe Madrid Norte 4* wants to make your visit into a new experience, in an authentic space in which you can enjoy its contemporary design as well as its services. Its restaurant with terrace and outdoor pool complete a stay that will pleasantly surprise you with a new understanding of rest. ... more   less 
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Also Known As:
Novotel Madrid Sanchinarro Hotel Madrid
Accor Madrid Sanchinarro
Madrid Novotel

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