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“Not taking guest security seriously”
Review of NH Madrid Sur

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NH Madrid Sur
Ranked #215 of 435 Hotels in Madrid
Ry, Denmark
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not taking guest security seriously”
Reviewed 2 April 2014

I stayed for three nights at NL Pacifico, and on several occations I came to find my room unlocked, even though I made certain that it was locked when I left it. I raised this serious issue with the guy at the reception, but only sporadic effort was done to fix it. I traveled with a colleague, and he experienced the same thing a coule of times.
Another negative: Free internet - max 100MB download per 24 hours, and really really slow.
On the positive side, the room was quiet, clean. The breakfast buffet was also nice.

Room Tip: Make absolutely sure, that your room is locked. Leave no valuables in the room.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Søren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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345 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
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English first
Wexford
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 January 2014 via mobile

Nice clean hotel.. Very friendly front desk staff.. Very handy for metro line, only ten minutes from sol. Bus service on street also. Didn't order breakfast at hotel so can't comment on that, took people's advice and used bakery next door for breakfast which was nice. There's a supermarket across street so handy for snacks. Definitely would stay there again.

Stayed January 2014, travelled with family
Helpful?
Thank MissFire1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 5 Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 January 2014

Stayed for a short two night stay. Location of hotel fine for business and very close to the 'Pacifico' metro station. Rooms comfortable and clean. Didn't eat the breakfast as there is a lovely cake and coffee shop right next door.
All in all fine.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smilero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 January 2014

The room was clean and the personnel was always friendly and helpful. The only thing we missed was a bar for coffee or tea or a drink in the evening and the was no real roomservice, only order in. Not that this is a necessity, but we noticed it wasn't there. Location wise, it's very near to the metro line.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Patsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thessaloniki, Greece
Level 5 Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 January 2014

Stayed there due to its proximity with my business duties that brought me in Madrid. However, I did not regret anything. Super friendly and kind stuff, room size satisfactory, clean and tidy in general, breakfst of amazing quality. Seriously it is not very rich in variety it is very unconventional (nothing fried for example) but the product quality and the overall concept (anti-oxidant, organic, oriented to well being) really won me.
Location is not really interesting but metro station is in less than 100m from hotel's door.
A (minor) downside is the WiFi offer they have which is determined by vouchers lasting 100MB or 24hrs, then you must get another one, which is frequently inconvenient.

Room Tip: rooms facing the front street are a bit noisy from traffic
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimitris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
1 review
Reviewed 27 November 2013

Convenient for business trip. Easy access with a metro station just 3 minutes away from the hotel. Very friendly customer care and easy Checking process . Not the best breakfast variety however, that definitely requires more insiration

  • Stayed November 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with NH Hotels

Helpful?
Thank Alexandros S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma De Mallorca, Spain
2 reviews
Reviewed 31 October 2013

Practical,nononsense hotel in a working class neighbourhood.Very close to main ringroas overpass but no noise therefrom.curiously,no bar,but no big deal,
Lots near hotel plus an excellent breakfast place next door.Strange deadend corridor leading from reception.In absence of bar better furnishings in reception would be good but no big deal.Excellent for purpose

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank Keith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Madrid Sur

Property: NH Madrid Sur
Address: Avenida Ciudad de Barcelona 113 | Las Adelfas, 28007 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Retiro
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #215 of 435 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — NH Madrid Sur 3*
Number of rooms: 62
Official Description (provided by the hotel):
The NH Madrid Sur hotel is in the quiet Aldefas area in Madrid's Retiro district. A 20-minute walk takes you to the beautiful Retiro Park, and from there you're within easy reach of the city's famous Art Triangle - the Prado, Reina Sofia and Thyssen-Bornemisza museums. There are 62 rooms spread over 4 floors. All of them are Standard and come with satellite TV, safe deposit box, mini-bar, and air conditioning. They're modern, spacious and bright, with hardwood floors. We have a modern breakfast room with comfortable, cushioned seats so you'll feel relaxed while you're tucking into your buffet breakfast. If you need to have a business meeting, you can settle into a sofa in the lobby. For active types, we have a 4th-floor gym. ... more   less 
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