I booked for 3 nights with a possible extension of 5 nights. They took my credit card number as a guarantee and promised not to use it if I arrived. On arrival I paid for the first 3 nights upfront, in cash, at the rate they quoted me on the internet. They didn't have a single room available so they gave me a double for the same rate. On the morning of the 3rd day, I went to the office and told them I would stay the other 5 days. That was Thursday morning and I was leaving early on the Wednesday morning. I thought it funny that no-one had asked me to pay for the rest of my days; it was a cash upfront hostel. Sunday I went to the office to pay, I had a busy next few days. The person there told me that my room cost 15Euros a night more than I was quoted and more than I had paid for the 1st 3 nights. So I said that no-one had told me nor given me the opportunity to change to neither a single room nor another hostel and so I wasn't prepared to pay that amount. He was the owner and wanted to talk to his staff. The next night I went down to try to sort things out and I was told that “they had told me”, when i said, "sorry, but that's just not true", the woman in the office got up out of her chair and started screaming and yelling at me. I was scared, I'm not used to being abused, and she was in my face! Because of this I didn't back down, I just left. Luckily I was meeting some Madridians for dinner so they came back to the hotel and in Spanish, we agreed with the owner for me to pay 100E + taxes (IVA) if I left the next morning. This was fine with me. I owed only E100 + E8 for the telephone bill and it was a compromise because according to my first receipt and the internet, the tax was included in the price but this was less than the extra 15E (see receipt photos). To cut a long story short, the next morning I went to the office with cash in hand. The screamer wasn't there. I was told she was pregnant and her hormones were bad (I'm a 58 yr old woman lol). But another man was there and he refused to accept the deal. I made him call the owner and so the story goes on. This took more than ¾ hour. I left happy-ish but exhausted.
The point is what would you do if you were on your way to the airport and they tried to charge you more?
First you would argue, and then you'd give up and pay the higher rate because you'd rather do this than miss your plane.
THIS IS THEIR SCAM and also the taxes! Also there are 2 charges on my credit card. One I think is the telephone bill, and the other for 10 Euro, I have no idea but I hava a good bank. I also had problems with the cleaning lady, but that’s another story (see photo). The location of this hostel however is perfect. They also own Hotel Cervalo and 3 others nearby. My advice if you go to this hostel, pay everything upfront so they can't do this to you.
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- Also Known As:
- Hostal Martin Madrid
- Hostal Martin Hotel Madrid