I selected this hotel for a midweek break because of a) its location and b) the impression given by their web site of a bathroom view to remember and c) the positive reviews on here. Perhaps I should have also looked at the hotel’s responses to critical reviews as I now see that this can tell you as much if not more than the review itself. So this will be a tricky review to write.
To start with a positive it is in an excellent location. Just off Gran Via, a major shopping route and with good access to Madrid’s highlights both on foot and the Metro with the station literally yards from the front door. The road it is on, predominantly pedestrianized (but look out for deliveries and Police who are allowed to use it). It’s busy, but not noisy, and while all walks of life are out there it doesn’t feel unsafe. Visitors with children may wish to keep an eye on them though just to be sure.
Reception is on the 1st floor (2nd to the US readers). There are lifts but if you travel with what I call ‘American Luggage’ you may struggle to get that and yourself into them. They are also inordinately sedate. Check in was slow, one member of staff to deal with several arrivals, but did the job and then I went up to my room on the 9th floor. No sign of anyone to help with luggage – I didn’t need it but many will expect it.
The Skyline Rooms on the 9th are by the very pleasant Sun Deck (a good addition and another positive about the hotel) I had booked on the basis of having a shower with a unique view, as the web site states – “Have you put the stars in the sky of Madrid in the hands of your partner? You took a shower with views of downtown Madrid at your feet to 30 feet?” (– pardon the clunky Google translation). The picture on their site shows a shower with a panoramic window off the shower. That’s the expectation you go in with but the reality is a view through a window 3 feet high and a staggering 10 inches wide. So technically there is a Skyline View but just not the one expected.
The room itself was comfortable, functional, minimalist in terms of furnishing but still about the right value for money. There is a safe, adequate hanging space, boutique styling but no mini-bar or fridge which would be useful. The Juliet balcony affords good views of the City and being so high up there is not so much noise. Be aware though that this part of Madrid is very much 24/7 so there is activity all the time.
Breakfast is basic but at 4 Euros you can’t complain. A coffee, a juice, a ‘sandwich’/filled roll and a pastry (one of each) is a start to the day but some variety would be nice. Having said that the place seems to operate on minimal staffing, there don’t seem to be many around and maybe a few more staff to help customers would be something to consider.
In terms of turning negatives into positives I believe that all hotels have issues and what sets the good apart from the average is how they deal with them. To their credit I reported a banging corridor door outside my room late in the first evening. The soft closer had failed (it had obviously been ‘repaired’ several times before by the number of screw holes in the frame) which made getting to sleep impossible but by the time I got back the next afternoon it had been fixed – so well done there (but really you should have known it was a problem before a guest tells you! Room staff must have noticed it surely.)
Outside there are a good range of bars, cafés and restaurants in close distance. Inside they do have free wi-fi and also a couple of desktops one of which allows you to print boarding passes which is always handy.
So, to summarise, is it a good base for a short trip to Madrid – Yes. Is it a Hotel I would want to return to – probably not! It didn’t deliver what I had expected (I’m sure the Manager will tell me why I was wrong to have those expectations) and I believe that there are other hotels at similar prices which have ironed out the niggles which make or break a stay. They are trying to be ‘different’ but what’s wrong with ‘proven / tried and tested’? Overall – adequate but nothing special. Return – No.
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- Also Known As:
- Praktik Metropol Hotel Madrid
- Metropol Hotel Madrid