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“Bright and modern accommodations, great staff”

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Eric Vokel Boutique Apartments - Atocha Suites
Ranked #2 of 404 Speciality Lodging in Madrid
Certificate of Excellence
Denver, Colorado
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Bright and modern accommodations, great staff”
Reviewed 27 July 2014 via mobile

We stayed 5 nights at Eric Vokel Atocha Suites, and were so comfortable. First, the location is close to Madrid's three great art museums, all within walking distance. Prior to arrival, we received an email letting us know that, if possible, we could get in our room prior to the usual check-in time. And we did! The bright and light modern apartment is completely furnished - from hair dryer to washing machine. We had a terrace (FYI-"penthouse" means you get a terrace, not the top floor) with dining table, a pullout sofa in the living room with great television, and separate bedroom. There is coffee, tea etc and fruit at the reception, as well as a computer available 24/7. The staff was wonderful and so helpful with ideas, restaurant reservations, taxis, and printing boarding passes. Our one complaint was that the light in the bathroom was not good, and the staff thanked us and told us they are working on it! I only hesitate to write this review because the place will be booked when I next come to Madrid!

Stayed July 2014, travelled with family
Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 30 July 2014
Dear Anne,

Thank you very much for your great review! We are pleased to check that you had a nice stay in Madrid.

We thank you specially for your kind words regarding our staff, equipment and design.

We are looking forward to welcoming you back at Eric Vökel!

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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655 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Level 5 Contributor
60 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 July 2014 via mobile

The apartments are well located, near Atocha Station, Parque de Buen Retiro, and the three major art museums.

Our apartment was a good size and was well equipped. There was also ample extra washing powder, dishwasher tabs etc at reception. The staff were very helpful and the free wifi worked well.

The kids (9 and 12) enjoyed the pool.

We would stay again.

Stayed June 2014, travelled with family
Helpful?
Thank Chris_S123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 30 July 2014
Dear guest,

Thank you very much for your great review! We are pleased to read that you enjoyed your stay in Madrid.

We thank you specially for your kind words regarding our staff, we will be pleased to welcome you back!

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

Wes loved the rooms,the staff and the overall visit was great. The pool was a little too small and there was only 4 sunchairs for all of the guests...
The staff talked good english, were very helpful. Too bad that they had Coffee in The reception for only two days...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bellaesken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your review! We hope you had a lovely stay at Eric Vökel.

We take note of your recommendations regarding coffee and the swimming pool - in fact we have added more sunchairs as requested.

We hope to welcome you back in Madrid or Barcelona!

Best regards,

Victor Mercado
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeenshire
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 July 2014

Although the area outside the apartment looks a bit rough the apartments are very nice and modern. Unlike Eric Vokel apartments in Barcelona the area is not as attractive. However down onto the main road there are lots of nice shops. The supermarket on the corner has everything you may need. The metro is only a short walk away to reach the old city centre.
The staff were extremely friendly and helpful.
Watch out if you get a taxi from the airport. The standard charge is 30 euros and that should be it. However the taxi we got charged an addt 15euros for our luggage. This apparently was a rip off.
The apartment we had had a balcony overlooking the pool which was fine because we could watch out for when it was empty. Although some would classify it as merely a large hot tub it is in fact a swimming pool as there is a wave machine and although it looks and feels weird you can swim and get some exercise,
It is however a nice luxury to have on hot days.
One little and i say very little negative point. A T towel to dry the dishes would be handy as we never needed to really use the dishwasher.
Thanks again to all the staff who were so nice and caring.

Room Tip: Paying extra for the two bedroomed two bathroom with balcony was worth it.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank AberdeenshireHay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your kind words, we are pleased to read that you had a pleasant stay.

It was great to meet you, we hope to see you back at Eric Vökel !

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 13 July 2014

A great apartment in Madrid near the Atocha train station. The staff were really nice and helpful and the rooms were excellent. We really enjoyed our stay there and would come back if we were ever to visit Madrid again.

Room Tip: Apartment might be tricky to find as it is on a quiet street and there is a lack of signage . So do...
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sulaiman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your great review, we are more than pleased to read that you had lovely stay.

We look forward to welcome you back at Eric Vökel!

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

I really liked the apartment - I could see myself staying here for a while. It was quiet and, while the street outside looked a little dodgy with the rubbish piled up and adverts for hookers on all the cars, we had no problems. It would be nice if the pool (spa) was open after 6, but I understand that it needs to be supervised. In connection with that, a longer staff presence would be good. We came downstairs at 8pm to find 6 teenagers eating food and playing music on the floor near the reception area. Luckily they had gone somewhere else by the time we came back. I'd recommend the apartments and would stay here again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank paulinsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your review, your opinion is very important for us in order to keep improving.

We are sorry for the image of the street, it is in fact a safe residential neighborhood.

We are at the reception from 9am to 6pm, except from Tuesday to Saturday when there is a night receptionist until 2am in order to supervise the property. We also have a 24h number so guests can reach us anytime in case they need assistance.

We thank you again for your comment, we hope to see you back at Eric Vökel.

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, Massachusetts
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 July 2014

Modern finishings and good appliances. The bathroom was okay. The bed was not the best and our teenager couldn't even sleep on the pull out bed but had to sleep curled up on the couch. We had a room facing the side street but the noise of the main road echoes and if the neighbors sneezed we heard it. The Atocha train station was very close and easy but the neighborhood isn't the kind of place a tourist wants to be at. It seems safe but not great.
The hot tub pool was fun for an hour or so when your feet are so tired from walking.
Patricia was very friendly, happy and helpful. The staff would make calls for you and check on museums etc.
Good amount of space.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Atocha Suites, responded to this review, 16 July 2014
Dear guest,

Thank you very much for your review, your opinion is very helpful for us in order to improve our service.

We apologize for the noise you experienced during your stay, we thank you for letting us know so we can check how to improve this issue.

On the other hand, we thank you for your nice comments regarding our staff.

We hope to welcome you back at Eric Vökel.

Best regards,

Victor Mercado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eric Vokel Boutique Apartments - Atocha Suites

Property: Eric Vokel Boutique Apartments - Atocha Suites
Address: Calle Vizcaya 9, 28045 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 404 Speciality Lodging in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Eric Vokel Boutique Apartments - Atocha Suites 4*
Number of rooms: 23
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