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“A very Nice Place”

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Petit Palace Embassy Serrano
Ranked #52 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 9 July 2012

I recently stayed at this property for 2 days on the 25th and the 26th june. A very nice ambience rooms were very comfortable though a little small, but the space was properly utilised. This place was very central to the nearby attractions. The staff was very courtious and helpful in everything and if you are travelling with your family and want a neat central and a safe place to stay then this is it. in our 2 days stay we could not find anything negative about this place. very nice once again.

Room Tip: All the rooms in this hotel are of a good quality. so whiever room you will get will be ok.
  • Stayed: June 2012, travelled with family
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1  Thank mahajanNeeraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Dear client,

I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future.

Kindest regards.

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Reviewed 21 June 2012

Checked in for 3 nights due to work in Madrid. This hotel is centrally located and reasonably priced. The rooms are small and adequate, with spartan desk, chair and small TV. A feature of the 'high tech' chain this hotel belongs to, is a laptop in each room with a wired network connection as well as fast and free wireless. I didn't use the laptop but it might be a nice touch for the non-business traveler.

I had to switch rooms after the first night because of the hardness of the bed I slept on. A newer bed proved to be a bit softer which made the difference for me.

Aside from that, the hotel is a pleasant place to stay. Breakfast is quite good and a nice touch is the free bike which I used for an outing.

  • Stayed: June 2012, travelled on business
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1  Thank fairguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear reviewer,

First, accept my sincere apologies that the bed in your room was so hard. Thank you for your feedback, it is very useful for us to improve our service.
We look forward to welcoming you back to the hotel when you are next visiting the area.

Kind regards

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Reviewed 21 June 2012

Apart from its localization itself, there's nothing special about this hotel. Room was OK, but the bed was not specially comfortable (I could actually feel the mattress springs) and the shower was very very small.

There was a laptop with internet connection in my room, so that's quite convenient if you are not travelling with yours.

  • Stayed: June 2012, travelled on business
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1  Thank Tuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear reviewer,

Thank you for taking the time to share you views with us. It is always interesting to read our reviews since they are a useful way of helping us improve the service.

Yours sincerely,

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Reviewed 4 June 2012

The hotel is in Serrano, Madrid's Golden Mile, so the location is great however the service is poor! Since the team in the reception, the bartender to internet connection is poor. The first day we left at 10;00 and came back at 16:00 and they still didn't clean the room, when requested it took them 1 hour and they just arrange the bed linen and put more towels! The decoration in the room is fine however the fashionable orange chair had a huge stain in the seat and it was disgusting to look at.
Though they provide a laptop in the room for your usage, the wireless connexion is poor, you need to sign in every time and many times even if you change from your room to the bar!

  • Stayed: May 2012, travelled as a couple
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1  Thank smcwtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Departamento de Ventas Online at Petit Palace Embassy Serrano, responded to this reviewResponded 11 June 2012

We remain, sorry, for the inconveniences, and thank you for giving us the opportunity to improve through your opinion.

Kind regards.

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Reviewed 1 May 2012

Initially made a reservation at Suites 33 but they over-booked so I selected this hotel. Great location, very clean, attentive staff, accomodated 9 AM check-in, breakfast seemed expensive, so I declined and discovered it was a deal, small room but functional, big bathroom.

Room Tip: Enjoyable hotel
  • Stayed: April 2012, travelled with friends
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Thank MikeVanderKlok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Departamento de ventas online at Petit Palace Embassy Serrano, responded to this reviewResponded 7 May 2012

Thank you for your wonderful review of our Petit Palace Embassy.We are looking forward to your next stay and wish you an enjoyable stay.

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Reviewed 15 April 2012

Excellent employees, Excellent location, small room. Even it was a family room it was small.
The air conditioner was for whole hotel. We had from 4 nights stay 2 nights very warm and could not use air conditioner, there was none, because it has a whole hotel a/c. It should have had room air conditioning not hotel a/c. The price was expensive.
Did not like much the glass walls of the bathroom.

  • Stayed: April 2012, travelled with family
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Thank cgomezhmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Departamento de ventas online at Petit Palace Embassy Serrano, responded to this reviewResponded 16 April 2012

It is always interesting to read our reviews since they are a useful way of helping us improve the service. We are looking forward to your next stay and wish you an enjoyable stay

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Reviewed 16 March 2012

If you're visiting Madrid for just a short stay, this hotel is perfectly located because it is close to everything- the airport is just 20 mins away, the Madrid Bus tour stop is a 10 min walk and the Colon Square, which is practically the juncture for a lot of activities is right next.

Staff is extremely courteous and since they speak good English, it is a major plus point for English-speaking travelers. Rooms are fine- bathrooms like typical Spanish loos don't have latches (wonder why) so the preferred option is single room :P A room on each floor also has jacuzzi, so if you wish to relax and rewind, it might be a good option to opt for that room. The rooms that do not have the jacuzzi have the street view which btw, is awesome. So take your pick!!

A major disappointment is the internet facility in this hotel. Despite the fact that they claim it is 48-56 mbps, the speed was worse than you would ever imagine!!

The breakfast menu is fine, but it doesn't change much (we had breakfast for 3 days and the menu wasn't too different!). A word of caution for vegetarians- you will need to survive on bread and milk through out your stay!

Room Tip: Opt for lower floors if you're an internet buff...wi fi signals are erratic on higher floors alt...
  • Stayed: March 2012, travelled on business
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Thank Varshaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Petit Palace Embassy Serrano

Address: Calle Serrano 46 | ​​(between C / Hermosilla, C / Ayala), 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#40 Luxury Hotel in Madrid
#100 Business Hotel in Madrid
#136 Family Hotel in Madrid
Price Range: £105 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Embassy Serrano 4*
Number of rooms: 76
Official Description (provided by the hotel):
The Petit Palace Embassy Serrano Hotel is the only hotel in Serrano street, Madrid: a XIXth century building beautifully refurbished and one of the most distinguished boutique hotels in Madrid. This hotel in the Salamanca district is perfect for a shopping weekend in Madrid or a business trip with the best services: Wi-Fi and iPads, Jacuzzi, breakfasts... ... more   less 
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Also Known As:
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid

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