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“Crammed room,worst breakfast”

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Clement Barajas Hotel
Ranked #137 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 5 May 2013

The receptionist gave us instructions over the phone regarding the shuttle from the airport,but forgot to mention we should look for "tach" sign on it, not "clements".So after freezing on the sidewalk near Barajas terminal 4 for over an hour in the dark, we gave up and took a taxi, spending almost 30 euros and arriving to a disappointing small room almost at midnight.
Next morning we were disappointed again from what turned out to be the most miserable breakfast we had during our trip.There were not even hot water for tea,we had to wait for a waiter to bring one small pot of hot water to serve everybody.
Well, at least the front desk service was real nice and they booked for us the shuttle back to the airport.
Staying overnight in Madrid on our way back we chose another hotel, this time in the center - paid less and got much luckier (see reviews on Chic & Basic).

  • Stayed: March 2013, travelled as a couple
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2  Thank gloryTel_aviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 7 May 2013

Please accept our apologies for the inconveniences caused during your stay. We are pleased to receive feedback from our guests, as it gives us the opportunity to revise and improve our service standards. Your comments will be taken seriously. We have forwarded to the Hotel`s relevant departments, where further trainings will be provided. We are really sorry about your feelings and impressions about our hotel. About shuttle service, it works really efficient. Our customers should wait at the pick up area (Hotel Bus Stop in every terminal) and sometimes it is difficult to find customers if they are not at the right place. Our service does usually not take more than 20 minutes.
We also feel sorry about breakfast, our buffet breakfast has a variety of coffee, milk, juice, ham, cheese, sandwich, bread, pastries, yogurt, etc for 4,95€. We are sorry you did not like it, it is not an 16€ buffet breakfast of a city center hotel. It is a good value buffet breakfast.

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268 - 274 of 922 reviews

Reviewed 4 May 2013

Wow... I thought we had a good deal from the reviews and price point but I do not suggest this hotel.

I brought my mother and baby girl to this hotel on our way back home. The night before a transatlantic flight (14 hours) should not be spent in an uncomfortable space when you'll be trapped in economy class. The room was cramp even without a baby cot. The sheets and the bedspread were dirty. The lock to the door looked a little questionable. Bathroom was old and so gave an appearance of dirty- I'm not sure if it wasn't but it surely could have been and I not surprised. Towels were not exciting either... wish I had packed a towel (who says that??).

What was good? Shuttle and staff were cordial and on time.

Anyhow, there are plenty of better options near the airport so I suggest you to go in that direction. I'm sure they all offer shuttle service.

  • Stayed: February 2013, travelled with family
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3  Thank EZE2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 7 May 2013

Dear customer, I am really sorry about your experience at Clement Barajas Hotel. We have forwarded to the Hotel`s relevant departments. For us, cleaning is the most important area at our hotel and we do not use any dirty and old sheets or towels. We apologize about your experience, I would like you to visit our hotel for free if you come to Madrid again and we would like to have the oportunity to change your feelings about our hotel.

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Reviewed 26 April 2013

This hotel is conveniently close to the airport and has clean, quiet rooms. The staff I met (reception, bar, shuttle driver) were friendly and helpful. Shuttle service to and from airport was punctual and quick. Only criticisms are the food service and wifi connection - both limited in range. The restaurant is only a snack bar, with basic bar snack options and poor selection at that (there are heaps of restaurants in the area but if one is tired from a long flight eating in the hotel appeals). Breakfast was a similar disappointment, with a basic range of selections. I could not connect my iPad to wifi in my room, although my phone did connect. However, despite the cons, this hotel is reasonable value for that overnighter before or after flying.

  • Stayed: April 2013, travelled solo
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Thank TimoR313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2013

We stayed at two hotels near the Madrid airport as we came and went from Gran Canari. First, we stayed at Clement Barajas and this is a review of that hotel. Three nights later we returned and stayed at Axor Barajas, which we cover in another review; we highly recommend that hotel and suggest that you read our review of it. We were very disappointed in the Clement Barajas and question how any experienced traveler can recommend it. The area is dreary and it is directly across from a very busy gas station, which might be the best view available. Halls are dreary and spooky dark at some ends. Rooms are small and could use significant "freshening." Amenities are virtually nonexistent and we had one bar of soap which is the smallest we have ever seen and we are sending a photo of it. How much could the hotel save, if anything, by using this sliver of soap? Our shower, which was in a high tub with a hinged glass door that was fastened closed, had a body wash soap dispenser, which was empty. When we mentioned this to the clerk, he must have known about the problem, because he immediately gave us two small plastic tubes of liquid soap. The airport shuttle runs only once an hour on an inflexible schedule. We asked the clerk to call a cab and we were told to just go in front and they come by every three minutes. Not so. We waited ten minutes and then wandered the area until finding one two blocks away. The price is not different from so many hotels in the area which are far better. There is no reason to stay at this dismal establishment.

  • Stayed: April 2013, travelled as a couple
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2  Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 14 April 2013

Dear Sir, I am really sorry about your stay at Clement Barajas Hotel. About your comments, I should say you could ask for more amenities if you wish, we provide a good variety of that, if there was any mistake, we feel sorry about it.
Our location could not be better, you can read other comments about it, well located, nice bar and tapas restaurants around, 5 minutes from every terminal. You should say Axor hotel is not as well located as Clement Barajas, Barajas Metro Station is just 1 stop from the airport and 5 minutes from the hotel and easy access to the city center. Axor do not have metro stop.
49€ for a 4 star hotel, free shuttle service to and from the airport is overrated? I feel sorry but can not agree with you.
We really apologize for all the inconveniences.

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Reviewed 29 March 2013 via mobile

The staff is very kind, the rooms are very clean and confortable, the bathroom was amazing between long flights (I took the longest hot shower ever!). It is very well located (7 minutes to Barajas) and the shuttle to the airport was very convenient. I also liked the complementary coffee and pastries before leaving to the airport, it was too early to have a complete breakfast but it's always nice to have a little something before leaving. The only thing I didn't like was that the snack bar opens at 8 pm, although there are tons of little restaurants in the area I was exhausted and didn't feel like walking in the rain. Other little thing was that I couldn't connect to the wifi in my room and neither at the reception (not a big deal either). Overall, an excellent experience. If you ever need to stay overnight in Madrid, this is the perfect place!

  • Stayed: March 2013
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1  Thank Vila2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 4 April 2013

Thank you for taking the time to share your great experience on your last stay. It is always a pleasure to hear such wonderful comments from our guests. I’m glad to hear you enjoyed the location and the service you received from our front desk team. I'm sorry about the wifi connection. We have taken serious note of your comment and we did appropriate action to avoid this kind of inconvenience in the future. Hope to welcome you back in the near future
Best regards

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Reviewed 19 March 2013

I don't have too much to say about this hotel except that it's clean, friendly, and convenient for one night sleep to catch a flight the next day, it has a free shuttle from/to airport. I stayed in the first time in 2011 and it had then a nice restaurant. I booked again at the beginning of the month, and the restaurant was really bad, but wine was good. I got a frozen pizza that was not heated up enough, but I saw many restaurants around, so you might try that. In 2011, I took the subway and went to downtown, it's 7 min away. It was great, this time I was too lazy to do it, because I got there too late already and had to catch an early flight!

Room Tip: Shuttle to airport every hour!
  • Stayed: March 2013, travelled on business
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Thank lafouz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 20 March 2013

Thank you for your kind review. As you say, the subway to downtown is very well connected. We hope to welcome you back in the future. Best regards

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Reviewed 19 March 2013

This is a fantastic airport hotel, that is generally well priced and good value for money. There is a shuttle service that operates at most (but not for a few hours during the night) hours of the day. The airport is in a good location, you could walk from the airport in 20 minutes, and there are plenty of restaurants and supermarkets well within walking distance.

The reception staff are always friendly and helpful, and will go out of their way to help you. The rooms are modern, clean and are of a good size, the beds are comfortable, and there is even a fridge in the room that contains juice, water and pepsi, free of charge! The wifi is free, which it should be in 2013 anyway...

I have stayed here many times, and when I am at Madrid airport, I always use The Clement.

  • Stayed: March 2013, travelled on business
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1  Thank jetstreamaviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CLEMENTB, Gerente at Clement Barajas Hotel, responded to this reviewResponded 20 March 2013

Thank you for taking the time to share your great experience on your last stay. It is always a pleasure to hear such wonderful comments from our guests. I’m glad to hear you enjoyed our welcome area and the service you received from our front desk team. Book at clementhoteles.com and get a 6€ voucher discount. Hope to welcome you back in the future.

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Additional Information about Clement Barajas Hotel

Address: Avenida General 43 Airport / Barajas | Barajas / Airport, 28042 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#94 Luxury Hotel in Madrid
#99 Family Hotel in Madrid
#104 Business Hotel in Madrid
#120 Romantic Hotel in Madrid
Price Range: £64 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clement Barajas Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
Clement Barajas Hotel, located in Barajas, is 3 minutes far from Madrid-Airport and Ifema Trade Fair Centre, well-communicated with the main routes of the city. We dispose of 72 magnificent rooms, decorated in a warm and comfortable style. All this completed with a gastronomical restaurant where you can taste the delightful courses and recipes of La Fachada Restaurant, or enjoy a wide buffet in La Brasserie. Shuttle Service Hotel-Airport-Ifema 24 hrs. Wi-Fi Hotel ... more   less 
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Also Known As:
Clement Barajas Madrid
Clement Barajas Hotel Madrid

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