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“Not a Palace”

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Petit Palace Posada del Peine
Ranked #89 of 442 Hotels in Madrid
Certificate of Excellence
Reviewed 18 May 2014

Excellent central Madrid location within walking distance to all the principal tourist sites and areas.
Besides a beautiful façade and good wifi, the hotel has little going for it.
The rooms are spartan, at best. The bed was too firm, the pillows too flat.
The bathroom is large but poorly designed. The toilet has been placed too close to the shower and one has to angle oneself into the shower stall.
Breakfast is a mediocre, forgettable affair.
This is not a petit palace and is a disappointment in the boutique hotel 4* category. I’d give it a maximum of 3*.

  • Stayed: April 2014, travelled as a couple
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1  Thank newtella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPPosadaDelPeine, Front Office Manager at Petit Palace Posada del Peine, responded to this reviewResponded 24 May 2014

Dear newtella,
I regret so see that, appart from the location, you are not really satisfied about your stay with us.
Restoring such an old building, was a big challenge, and maybe some solutions, like your bathroom, can not satisfy all our guests.
Just dialing 9 on the phone room, you can reach the front desk, where our guests can request for extra or different pillows. All our mattress are from a high level brand (pikolin), but maybe they are not for all likings.
I can guarantee that we obey all the laws and requirements in Madrid for a 4 star hotel category.
Best regards,
David Chía

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288 - 294 of 1,099 reviews

Reviewed 14 May 2014

A lovely funky hotel to stay in. A really neat location which is close to the tourist areas and lots of exciting cafe's to hang-out.

My room was on the 4th floor and had a lovely outlook down an alleyway. Some street noise in late-evening but nothing bad. There was also some noise from the surrounding bedrooms. Some of our group had bad bedrooms (ie no window or no outlook). Wifi was good and there was a safe in the room. The shower is very good but some found it hard to operate.

The restaurant downstairs had a good breakfast and was big enough to take our large group.

  • Stayed: April 2014, travelled solo
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Thank guynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPPosadaDelPeine, Front Office Manager at Petit Palace Posada del Peine, responded to this reviewResponded 24 May 2014

Dear guynz,
Thanks for leaving your review in tripadvisor.com, and for choosing us, of course.
As you said our hotel is very well located if you are planning a tourist visit into the old city center, one of the most beautiful and lively areas in Madrid.
I think there is a misunderstanding about the room without a window, as all our rooms have windows, maybe you were refering to interior rooms.
Some guests find our shower very confortable and relaxing, but hard to understand how to make it works, that is why we are working in a small manual that we wil include in the hotel directory that we leave in every room.
Thanks again, and best regards,
David Chía

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Reviewed 7 May 2014

Great central location, free bikes, free Wi-Fi, free safe, good breakfasts, great for a city break. Spa shower, housekeeping daily, very firm beds which were the only downside to a great stay. Take the bikes to the rio for a great, safe bike ride.

  • Stayed: May 2014, travelled with family
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Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPPosadaDelPeine, Public Relations Manager at Petit Palace Posada del Peine, responded to this reviewResponded 22 May 2014

Dear Sue C,
Thank you for your kind words about our hotel. Borrowing our bikes is a great way to visit the city center, or as you did, to visit Madrid Rio, a very beatifull area of the city plenty of gardens, and not far from the hotel.
Our beds are from a very good brand (Pikolin) but, unfortunately, depending on the guest preferences and likes it may not be to everybody liking.
Thanks for choosing us, it will be a pleasure to see you back again here. Best regards,
David Chía

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Reviewed 29 April 2014

nice botic hotel in the center of Madrid, very close to Plaza Mayor and Puerta del sol.
The room- no heat system, noise from the street.
The shower is great- like a standing jacuzzi with strong currents and hot water
very good breakfast
they didn't save the type of room that we ordered, so we had to wait until they cleaned the right room

Room Tip: don't take a room in the side of the street because of the noise
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank oferta10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPPosadaDelPeine, Front Office Manager at Petit Palace Posada del Peine, responded to this reviewResponded 22 May 2014

Dear oferta10,
I am glad you liked our location in the very center of the typical Madrid, just one step walking to lots of interesting and historical places, and sorrounded of lots of bars and restaurants. Nevertheless being in this lively area of the city can ocassionaly become a little crowdy.
All our Petit Palace hotels has this kind of shower that you found great.
Check In time is after 14:00. We try our best to have the rooms ready as soon as possible, even before 14:00. But if the guest arrives earlier sometimes they have to wait a little, so that we can prepare correctly the right room for them.
Thank you for coming, and for your kind words. Best regards,
David Chía

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Reviewed 18 April 2014

We stayed at the Petit Palace Posada del Peine two weeks ago when we were visiting my cousin who is at Uni in Madrid. My sister and brother in law had stayed before and were with me, my dad, my auntie and uncle.
We had 4 rooms, we all paid the same price yet as always the two rooms for two got views of the street whilst the two rooms my dad and I had got views of the ventilation shafts. It is the same in most hotels and not unique to this hotel.
The rooms were clean and beds comfortable. The bathrooms were large with a great shower. They were let down by the sink which was a square box on a table. Looked great, but totally impractical. There was no overflow outlet and therefore the plugs had all been removed to stop them overflowing if the tap was left running and causing a flood. Nice selection of toiletries. In room safe was operated by sliding the magnetic strip of your credit card down it. I have never seen one like this before and must admit to liking it. There were a bunch of 5 chocolates on the bed on arrival. Very nice touch.
The breakfast was served in the basement with old style brickwork, typical of so many of the cellar bars and restaurants in the Plaza Mayor. The was a vast choice including cereals, local meats and chorizo, hot cooked breakfast which varied day to day, tortilla and fruits. There was a toaster for the variety of breads and as much tea, coffee and juice as you could drink. My sister was pleased that they had breakfast puddings too.
The location is superb. Just 50m from the Plaza Mayor. A three minute walk to the Puerta del Sol and it's Metro Station and it's many street performers (if you like that sort of thing). There are also hundreds of African street vendors selling counterfeit goods from white sheets on the floor. Ignore them and the don't hassle you. They can be seen running from the police in swarms, a sight that amused us no end.
The hotel doesn't have a bar but there was one about 5 yards away from the front door which seemed to never close.
One of the other reviewers for this hotel said there were bikes in the lobby. These were free for the patrons of the hotel to use and not just dumped there . The same reviewer also said there is no vehicular access, that's probably like so much of Madrid it is in a pedestrianised zone. There was a street about 40 yards away.
Couple of negative points. The hot drinks machine in the lobby didn't work. There was a French couple in the room next door to my Auntie and Uncle that rowed from us arriving on Tuesday to us leaving on Sunday including banging on doors at two in the morning, and 40 loud American teenagers who were going to sue everyone's butt but that's probably because they were "AWESOME".

I would recommend this hotel to anyone who want a good time in a really central location.

  • Stayed: April 2014, travelled with family
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Thank Peakster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPPosadaDelPeine, Front Office Manager at Petit Palace Posada del Peine, responded to this reviewResponded 22 May 2014

Dear Peakster,
Thank you very much for your kind words and detailed reveiw.
It is great that you liked our very center location, our high tech shower and large bathrooms and our breakfast.
We had a breakdown for several days in the hot drinks machine at the lobby, which has already been fixed, and now this machine is fully working (except for breakfast time).
We are having a strong maintenaince campaign, in order to fix some problems like the ones related by you in your review.
Thanks again for your review and for choosing us. Best regards,
David Chía

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Reviewed 11 April 2014

You can't beat the location of this hotel; however, I found the beds and pillows to be substandard, even for this level of hotel. I like a firm bed, but this was a stone tablet. By night's end, I was ready to divulge all state secrets after this enhanced interrogation technique of sleeping on this bed and trying to get comfortable. The bathroom in our room did not provide enough privacy, because although the glass walls are fogged, the door is not sealed. The shower itself is modern, but like many European showers, the door does not fully enclose the shower. The sink is square bottomed and impractical.

  • Stayed: April 2014, travelled as a couple
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Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana S, General Manager at Petit Palace Posada del Peine, responded to this reviewResponded 29 January 2015

Dear guest,
Thank you to let Tripadvisor users and us know about your experience in our Hotel.
We are pleased to know that you are especially satisfied with our location.
We regret that in the room, all was not to your liking. We have forwarded your comments to the Head of Department for their improvement.
We apologize for any inconvenience that you might have experienced as a result.
We work to please our guests and their opinions are what always guide us in doing so.
We are at your complete disposal for anything you may need.
Warmest regards.

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Reviewed 28 March 2014

The location of this hotel is absolutely fantastic as it is right next to Plaza Mayor which is a must visit site in Madrid. However, this hotel did not quite meet up to my expectations. You would think that a hotel so close to the city center would be perfect but instead the rooms were rather small, the showers slightly difficult to maneuver, the beds slightly uncomfortable including bunk beds (which is odd for a 4 star hotel I would think?), and though the balcony was very nice, the sounds from outside really traveled into your room so if you're a light sleeper, try to get a room deep inside the building because the streets surrounding the hotel is always packed with people!

The reception were overall helpful, most of them were very nice and tried their best to fulfill our needs, however, a limited few were annoyed when we asked for a simple assistance which we felt was extremely unnecessary. The smell of the sewer also takes up the whole restaurant and general basement area even traveling up to the lobby and the elevator area. Every time we needed to take an elevator to go up to our floor, we always had to withstand the stench coming from the bathroom.

Overall, I don't quite regret staying there because of the location, but I would never go there again.

  • Stayed: March 2014, travelled with family
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1  Thank Viviana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina C, General Manager at Petit Palace Posada del Peine, responded to this reviewResponded 1 January 2018

Dear Viviana A,
Thank you for your positive comments relating to our location and staff, and please accept my sincere apologies for the areas where we have let you down . I am taking note about your remarks to check it personally and fix it up as soon as possible (shower and the smell ). If you give us again a chance to earn back your trust, I can assure you that we will do our best to give you a great hotel experience.
Sincerely,
Carolina Cervera
Manager
carolina.cervera@petitpalace.com

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Additional Information about Petit Palace Posada del Peine

Address: Calle Postas 17, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Madrid
Price Range: £78 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Posada del Peine 4*
Number of rooms: 67
Official Description (provided by the hotel):
Excellent location right next to the famous “Plaza Mayor” and just 50 meters from the “Puerta del Sol”. This 4 star hotel offers elegant and contemporary accommodation in a beautiful historic building.The builing is known by its name alone, Posada del Peine, since it was opened in 1610. with almost 400 years of history, this is the oldest registered hotel in Madrid, in which many famous people have slept until 1970 when the hotel was finally shut. However, on the 15th of September 2004 the hotel reopened its doors. The original exterior design contrasts with an elegant and modern interior design, making it an attractive and comfortable accommodation with modern installations and the latest technology.Hotel Petit Palace Posada del Peine - historic charm from the 20th century, elegance, and all the best installations and services with a privileged location.In the comfortable rooms with modern design you will find the ultimate technological innovations like personal computers with free WIFI and hydro-massage showers.Our canine friends are welcome. This hotel is glad to open our doors to your faithful companion (up to 15 kg). Rooms are prepared with a doggy bed and feeding dishes. Let us know when you make your reservation.Our friendly staff will be more than happy to advise you on the best restaurants, shopping zones and local excursions.We also offer a unique free bicycle rent in order to get to know the city in an ecological way, and a free coffee and juice service in the reception.Don’t loose the opportunity to visit us!!If you have any special requests please don’t hesitate to contact us, we will be more than happy to make your stay as memorable as possible!! ... more   less 
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Also Known As:
Petit Palace Posada Del Peine Hotel Madrid

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