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“Great location”
Review of Vincci Soho

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Vincci Soho
Ranked #108 of 435 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location”
Reviewed 15 January 2014

Exactly where you want to be. In the heart of it, yet still able to sleep. Room was good, shower great. Coffee not so good. But a great hotel with friendly staff and located exactly where you would want to be.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SGW_SPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soho, responded to this review, 13 March 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

The main objective of our trip to Madrid was to see art - to visit the Prado and to see Picasso's Guernica at the Queen Sofia museum. The location of this hotel was perfect for that, and also for the Thyssen museum which was across the road. I would recommend this hotel for people who want to see great art in Madrid. The rooms were small (nowhere to unpack) but the breakfast was great and the reception staff were helpful (I asked for help in confirming my transfer to the airport and they assisted me well). We would stay here again.

Room Tip: There are two buildings. One is through a series of corridors, it was like a rabbit warren (2 lifts...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0bbie3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 31 December 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 6 Contributor
165 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 December 2013

Boutique style rooms, not really big but nice.
A couple of plug sockets would help.. The Wifi worked perfectly and we received a very calm room. We liked very much the hard mattress, the friendly staff and the ideal location.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susy-1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 18 December 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
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San Diego, California
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 November 2013

We stayed at this hotel for 4 nights and loved it - it's walking distance to pretty much everything you want to see in Madrid (well... almost everything), lots of places to eat or go out. Staff was great and they also offer a free welcome drink, which is a nice perk.

What i did not like, was very poor wifi reception anywhere except the lobby. C'mon, you can't do anything without a smart device these days! I want to book train, talk on Skype and check email without having to dress up and go downstairs.

Those of you who like bright interiors may also be concerned - they've used a lot of dark materials, but that did not bother us much.

But if you ignore my wining about wifi, this is a great hotel with great service and great location

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Drungarius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 3 December 2013
Dear guest,
Thank you very much for staying with us and for sending your opinions. We are pleased to know that you liked the hotel, overall its location and service. Our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.
We regret, however, that some aspects of your stay were not to your liking. We will bear your feedback very closely in mind: it will help us improve the service we offer our guests in the future.
Regarding the internet, we would like to mention that we offer free wifi connection throughout the hotel. Those guests who wish to use it only need to request a password at reception. However, we are sorry if during your stay there was a temporary problem that prevented the internet from working properly.
We are at your disposal for whatever you may need.
Warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, UK
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 November 2013

The first night we stayed in room 123 - not a good room. The bed was really hard and uncomfortable and a wire was sticking out of the bathroom wall by the hairdryer (didn't look safe?) We asked to be moved but they did not have a room till the next day. The next room we stayed in had a mattress topper and was more spacious and comfortable. There were some difficulties in accessing wifi but reception staff were helpful in sorting devices out. The room was clean and the ground floor was really pleasant with many different art effects and interesting lighting.

The toiletries were good and the towels were large, soft and fluffy.

Wouldn't stay again as a comfortable bed is important to me.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greendoor09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 29 November 2013
Dear guest,
Thank you very much for choosing us for your stay in Madrid and for writing your opinions. We are pleased to know that the cleaning, the hotel´s main floor and the amenities were all to your liking, as well as the second room you were assigned. Our guest´s satisfaction is surely our reason to be and what we work for every day in Vincci Hotels.
We regret, however, that we did not meet all your expectations. We can assure you that your feedback will be very closely born in mind: it will help us improve the service we offer our guests in the future.
We are sorry that the first room you were assigned was not to your liking. We would like to mention that lack of availability impeded our staff from changing you to the room you requested. However, we are pleased to know that the following day our staff could change you to a room that was indeed to your liking.
We would also like to clarify that what one sees in the bathroom is a cable for the hairdryer, and it presents absolutely no danger to guests.
Likewise, we regret if there was a temporary malfunction that prevented you from connecting correctly to the internet and we will take note of all of your feedback in order to improve this aspect. However, we are happy to read that our staff assisted you with everything you needed, as we always do in Vincci Hotels.
We are at your disposal for whatever you may need.
Warmest regards.
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Shrewsbury, United Kingdom
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 November 2013

My brother and I stayed for 3nights in November 2013. As other reviewers have said it is in a perfect spot, close to the museums, the palace and every type of restaurant, bar, night club, shop and café you can imagine.
The hotel is stylish and welcoming, the rooms are well thought out and comfortable. The beds are exactly as I like them, firm and long enough my feet don't hang over the end. some have mentioned the rooms were dark and wi fi was patchy, well the room we had was well lit and the wi fi worked a dream. We didn't have breakfast in the hotel a we like to be out early and brunch, but it did look very good. I will definitely stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 27 November 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2013 via mobile

Stayed here for a couple of nights. Hotel is nicely decorated and in a great location. Narrow streets mean that the sounds of cars and people on the street travel into the room if you have windows open. Am astounded that the hotel has no WiFi in rooms, hence the rating.

Stayed October 2013, travelled on business
Helpful?
Thank Kjonasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soho, responded to this review, 27 November 2013
Dear guest,

Thank you very much for choosing us and for sending us your opinions. We are pleased to know that you were satisfied with the hotel´s decoration and with its location. Our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.

We regret, however, that we did not meet all of your expectations. We can assure you that we will take note of all of your feedback in order to improve.

We are sorry as well if you were disturbed by noise from the street and inform you that the windows and walls of our establishment are designed to completely isolate exterior noise and avoid disturbances of this sort. Likewise, in addition to exterior rooms we also have interior ones. We would also like to add that our establishment is located in a street with restricted traffic in which only taxis and residential traffic can circulate.

In any case, those guests who are not happy with the room they have been assigned can notify reception, and if availability permits, our staff will offer them a change, trying at all times to make the guest´s stay pleasant and enjoyable.

Likewise, we would like to clarify that our hotel offers free wifi in all the rooms. Any guest who wishes can request an access code at reception. We are sorry if you were not duly informed about this and apologize for any possible inconvenience.

We are at your disposal for whatever you may need.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Soho

Property: Vincci Soho
Address: Calle Prado 18, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Business Hotel in Madrid
#78 Luxury Hotel in Madrid
#84 Family Hotel in Madrid
#99 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vincci Soho 4*
Number of rooms: 177
Official Description (provided by the hotel):
Modern and desing hotel, that it is located in the heart of the historic center of the city,in the famous Barrio de las Letras,whithin walking distance from the socall "Triangle of Art"formed by the city´s main museums,just a few steps from the Plaza de Santa Ana and the Puerta del Sol.It offers 169 design rooms all equipped with the lastest thecnologies.The hotel also has an a la carte restaurant with day menu and buffet breakfast with terrace, bar - cafeteria, wide common areas, an inside patio, outside terrace with garden, private garage and meeting facilities. The perfect option for the business or leisure traveller ... more   less 
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Also Known As:
Vincci Soho Hotel Madrid
Vincci Hotel Madrid
Vincci Hotel Soho

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