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“Close to metro but lots of noises”

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Hotel Mirador Puerta del Sol
Ranked #225 of 436 Hotels in Madrid
Certificate of Excellence
Sacramento
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Close to metro but lots of noises”
Reviewed 17 June 2014 via mobile

The hotel is conveniently located a few steps from the metro and right next to the plaza and there are lots of cafe and bars surrounding the hotel. So if you're planning a romantic place to stay, this is not the best hotel. There's lot of noises from the street early morning and late at night. Maybe you can request for a room away from the street and on the 5th floor ahead of time if you want to be on the center of Sol.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank maganda72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 18 June 2014
Dear guest,

Thank you for taking the time to leave a review.
It is good to know that you appreciated our location, close to many shops and sightseeing highlights. We are sorry to hear that you felt a little disturbed by the noise. We are aware that noise levels may be high sometimes due to our central position. We do our best to contain noise but we would like to apologize for the inconvenience. Our house technician was already informed and he will check all the windows again.

We wish you all the best and hope to welcome you again sometime.

Kind regards,
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Cockermouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

Location of the hotel is good and check in was speedy and efficient. BUT THE LIFT WAS BROKEN !!
I had had a long day travelling and my room was on the fourth floor which necessitated climbing sixteen flights of stairs with UK clothing and a suitcase, not a good start.
First night was disturbed due to noisy next room and could only get the air con working by removing the remote batteries then reinserting them. All said and done though the room and bathroom was OK, clean etc. Spoilt by the broken lift hence I wouldn't go back.
Beware of rogue taxi drivers also, one ripped me off pretending I had given him ten when I had offered fifty Euros, I should have known better. Didn't know this still went on in civilised countries.

Room Tip: First floor at the back in case lift is broken.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simon h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 13 June 2014
Dear guest,

Thank you for taking the time to let us know where exactly we fell short of your expectations during your recent stay at El Mirador. I am sorry that you had to experience the elevator issues. We hired a company that does occasional maintenance to ensure that our elevators are in top working order but unfortunately, there was a broken piece that could not be repaired during the weekend.
Service and quality is at the top of our list, and your experience will not go un-noticed.
I would love the chance to service you again. If you have any questions, or other concerns, you are more then welcome to contact me any time.

At your service,
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Campbell, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We just finished a 4 night stay at this hotel. It is fairly basic but our room met (see additional comment below) our three primary requirements; namely, quiet, comfortable bed, and clean, reasonably modern bathroom. The staff is small but helpful. The location is convenient to metro, trains (we hopped a train to Escorial right at the metro station one block from the hotel) and night life.

The elevator broke over the weekend and could not be fixed before our departure on Monday but the night staff carried our luggage down. We arrived very late (about 1AM) our first night. The room for that night was not acceptable. The double bed had lumps, made noise, and sloped to the middle. The bathroom was so small it was difficult to get around the door to the toilet. In the morning we were able to change rooms - a room with two twin beds as described at the top of this review. I don' t know if all double bed rooms are also problematic.

As mentioned above the staff is very helpful but not all staff speak English. Because the room electricity requires the door key to be inserted, the A/C does not run when you are out (unless you have two keys) hence the room is warm when you return.

Room Tip: Room with twin beds; our friends also had such a room and were happy.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howard687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 9 June 2014
Dear guest,

Thank you so much for taking the time to leave us your feedback.
We are pleased you liked the location of our hotel. I would like to sincerely apologize for any inconvenience you experienced during your visit with us at our facility. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.
Once again, thank you for staying with us. We all hope to have the opportunity to serve you again on your next future visit.

Warm regards,
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San Francisco, California
1 review
Reviewed 1 June 2014

stayed for one night in transit on my way home. staff was very polite and the room was very comfortable and clean. fantastic location right in the middle of the city! although the street it is on can be notoriously noisy the rooms were tucked away and very quiet so I was able to get a good night of sleep. 10/10 would recommend again.

Room Tip: room towards the back of the building will be quieter
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dash C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 2 June 2014
Dear guest,

The entire team joins me in thanking you for staying with us and for sharing your experience at El Mirador on TripAdvisor .

We are happy to note that our services and facilities were to your satisfaction. It is our constant endeavour to deliver best services and it is appreciation and feedback such as yours which motivates the entire team to continue striving for excellence.

We look forward to welcoming you back to our hotel soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 May 2014

went for four nights and chose the hotel because we wanted to be near puerta del sol, we got it for a really good price and were very happy with it when we checked in. we had a room overlooking the street which we asked for, the room was big and modern with a great bathroom with a great shower cubicle which had normal shower, rainfall shower and side jets. we really enjoyed our stay at the mirador, the staff were excellent friendly and helpful. one point, on our previous visits to Madrid we have used the metro which is excellent but you have to change twice for either sol or grand via, this time we got the yellow bus from the airport to cibiles and just walked up grand via.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Billy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 13 May 2014
Dear guest,

Thank you very much for you nice feedback. It was a pleasure to read that you loved your stay at El Mirador, especially our fantastic hydromassage shower cabins. Thank you as well for mentioning our great customer service. Our team takes great pride in offering our guests inspiring stays.
We look forward to welcoming you back soon.

Kind regards,
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Stuttgart, Germany
1 review
Reviewed 23 April 2014

As a business traveller my attention goes out to the location, the service and the cleanness of a hotel. The polite staff at Hotel Mirador Puerta del Sol contributed to a comfortable, quiet and overall pleasant stay. Thanks to the hotel's excellent location in the heart of the centre, i took me less than 15 minutes to arrive at my appointments. I will definately come back to Hotel Mirador and can recommend a stay to anyone, especially business travellers.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 25 April 2014
Dear guest,

We are delighted to read how much you enjoyed your stay with us at Hotel El Mirador de la Puerta del Sol. We are happy to learn that our facilities and service far exceed your expectations. Once again, thank you for recommending our hotel.

We certainly look forward to the opportunity to welcoming you back in the very near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ghent, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2014

Me and my girlfriend were looking for something decent and affordable in the heart of Madrid. We were surprised with the value for money, the great location and the warm but modern rooms offered at the Mirador hotel. We enjoyed our time and everything located nearby: the many restaurants, subway and sightseeing. The Puerta del Sol is also very enjoyable at night when many street artists perform. Would definitely stay again and recommend to friends!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caspar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this review, 7 April 2014
Thank you for your time and giving us positive feedback about our hotel. Reviews like this make us feel proud of who we are and encourage us to keep up the good work. We truly appreciate having you as a customer, and we hope we can service you again. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mirador Puerta del Sol

Property: Hotel Mirador Puerta del Sol
Address: Calle Montera 6, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #225 of 436 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Mirador Puerta del Sol 2*
Number of rooms: 29
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