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“Excellent value for money. Great location”

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Petit Palace Alcala
Ranked #110 of 436 Hotels in Madrid
Certificate of Excellence
Castries, St. Lucia
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent value for money. Great location”
Reviewed 28 June 2012

Stayed for 5 days on my first trip to Spain. The hotel is within walking distance of major places of interest and one of the stops on the airport bus (which costs only 2 euros and is the best way to get to the city centre from Terminal 4). Hotel is clean and bed was very comfortable. Wifi was free. Walking distance to Starbucks, Plaza del Sol, Gran Via, Turibus stops, Prado Museum, Thyssen, Plaza de los Cibeles...there's a metro stop close by too. Downside is you have to climb stairs to get to reception. If you have a lot of luggage then that's an issue!

Stayed April 2012, travelled solo
Helpful?
1 Thank SimplePleasures24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Sales online department at Petit Palace Alcala, responded to this review, 6 July 2012
Dear client,

Thank you for your complimentary review of HT. Our team are delighted that you enjoyed their service and look forward to welcoming you back again.

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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743 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2012

We stayed in this hotel for 2 nights,
Breakfast was ok, could be a bit more complete
Location was perfect, the rooms were dirty, walking around in the room gave black feet,
bathroom had a bad smell from the sewer.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richardti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Departameno de Ventas Online at Petit Palace Alcala, responded to this review, 12 June 2012
Dear Client,

First of all, we are sorry about the inconveniences during your stay. Thank you for your comments, they help us to improve every day.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
4 reviews
Reviewed 8 May 2012

Stayed here for four nights with friends, had read some of the reviews before going and wasn't too sure what to expect? infact wanted to cancel and re book elsewhere.
On arrival, the lobby, which you have to go up some stairs to, isn't too welcoming, but the staff more than make up for it, they are so nice and extremely helpfull, nothing was too much of a problem, the rooms are small, but clean, Our friends asked to move rooms as theirs only had one window and was quite dark, they did get another room and it was fine.
the breakfast is very continental, but great, more than adequate and on par with other hotels that we have stayed at.
We wouldn't say it was the 4*'s that it's been sold at, more like 3*
Very central to all locations, ideal!
Great shower!!!
The girls at reception were fantastic in recomending local places to eat.
TV channels only in Spanish, at least a news channel in English would be good? maybe thats something the can work on.
Overall, a good, clean place to stay for the weekend.

Room Tip: do not use room 307 it has a pillar in the centre of the room and only one window
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Departamento de ventas online at Petit Palace Alcala, responded to this review, 10 May 2012
Thank you for your very complimentary review of Petit Palace Alcalá. I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 5 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 March 2012

We were a group of 5 people travelling to Madrid for work and were looking for a 2 bed-room apartment.

We came across this hotel on booking.com and decided to book this place as we saw nice pictures of a 2 bedroom apartment room with 2 bathrooms that could fit 6 people comforatbly for approx. 550 euros for 3 nights.

We checked into the hotel at 1pm and got the biggest shock of our lives!!!

The first shocking experience at this hotel was no bellboy service in a so called above average place like this. The worst part was, they had an elevator that goes up to the first floor which is your reception, and that elevator couldn't hold more than 1 person + 2 big bags. We had to haul the luggage from one end of the floor to another to go to our room on the 6th floor. And this elevator happened to be even smaller than the first one!

We finally get to our "apartment"! Calling this a studio would have been an exaggeration. It was a single room with 2 double-beds and a bunk bed. When we entered with our luggage which was 5 big suitcases and 5 carry-ons, the only way we could maneuver was by jumping over beds. It also had just 1 bathroom with a translucent door and no lock!

When we confronted the receptionist regarding this confusion, she mentioned that they had two 6 people rooms, one of which was the apartment and the other was this room. The reason this room was given to us is because the apartment was occupied. We were not informed about this change in advance nor were we offered an alternative at the same cost. Instead she gives us an option to get another 2 people room at an additional cost of 250 euros for 3 nights!

After arguing our way out of this mess, she agreed to cancel our booking at no cost and gave us an hour to find another hotel. She also gave us her unwanted advice that we wouldn't be able to find anything else in Madrid at the same cost!

However, within 10 minutes, we found another apartment just 2 kms away from this hotel, in a better location, thrice the size, with better interiors, 2 bathrooms, 3 double rooms and CHEAPER! We stayed at the Palafox Central Suites which turned out to be a better option.

The following day, we received an email from booking.com saying that the hotel has charged us 160 euros for no show. We are now in the middle of disputing that.

I must say, Petit Palace should be renamed to Très Petit Palace!

Room Tip: Official pictures of this hotel on any website are very deceptive. Please do not trust them. Not eve...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janki28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
124 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 January 2012

I could write 3 pages in between : the bad service (attitude of the staff, poor education, not even good morning...) the poor quality of the rooms equipment, it is supposed to be a "high tech hhotel", they are 8 channels in spanish and 2 in german, the rest of the world of course does not exist, the hallways are so dirty, my room was incredibly dirty, hair in the towel (not mine) dusty shelving, paper under the bed, sheets, mirors... all is bad... AND you can not sleep !!!!
It is soooooooooooo noisy, from inside and outside... You will hear flushing all hotels, not talking about the housekeepers in the morning, doors... anyway... my worst stay

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level 1 Contributor
3 reviews
Reviewed 29 September 2011

Stayed here in early Sept 2011 as a solo female (mid-40's) traveler. Location was pretty central. I was able to walk everywhere. Didn't take the public transport. I took a day tour to Toledo, which was very good. The breakfast and room it was served in was good. Always had yogurt, eggs, cured meats, cereal, good coffee, etc. The staff was polite and helpful. The bathroom was pretty large and modern for European standards. Body shower, rain shower and hand-held. Slate floors. I was in room 714 (I think), but I don't believe it was any different than any other room. Oh, and had a fridge in the room to store misc. pastries I had from the day. That was a plus. Italian restaurant around the corner was excellent!

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunnygirl808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2011

I highly recommend this hotel for the ones who want to explore Madrid. The best places, the best attractions of the city are close to the hotel. But not only the location makes the hotel a good choice, the personnel is smiling and they try to give you tips for your stay. It's not a luxury hotel, but it's a good value for money, still you have a terrace in case you want to enjoy a cigarette and feel the Spanish sun. The only bad thing is that they don't have a proper elevator to get to the reception which gives you pains in the back to drag the suitcase upstairs. All in all, it is a good hotel for an enjoyable stay in Madrid.

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mara19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HTAlcala, Gerente at Petit Palace Alcala, responded to this review, 11 August 2011
Thank you for your visit to our hotel, and thnk you for your comment, Hopefully we will see you again, About your stairs comment, We just want to remain you that There is a lift just at the entrance that you can use if you wnat to save those stairs, Maybe you didn´t realize that the lift was there.
thank you anyway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Alcala

Property: Petit Palace Alcala
Address: Calle Virgen de los Peligros 2 | (Esquina con Alcala, 23), 28014 Madrid, Spain (Formerly Petit Palace Alcala Torre)
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#81 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Petit Palace Alcala 4*
Number of rooms: 59
Official Description (provided by the hotel):
Welcome to the hotel Petit Palace Alcala!! The hotel is situated it the heart of the city centre, in the well known "Alcala" street, right next to the famous "Puerta del Sol" in the historic and monumental district of the city. The outstanding building is a replica of a well known sky scraper found in Chicago and has a total of 12 floors, allowing privileged views of Madrid from the top 5 floors. All of the 60 modern rooms are equipped with the latest technological innovations; like hydro-massage showers, free Wifi Premium connection. Free use of Ipad (under request) With a complete renovation in 2008, the hotel is proud to offer comfortable accommodation with modern, designer furniture and decoration. Our friendly staff will be more than happy to advise you on the best restaurants and shopping and possibilities to reserve local excursions. Double, triple or quadruple, with views of the city or interior - don't hesitate to contact us with your special preferences. ... more   less 
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Also Known As:
Petit Palace Alcala Torre Hotel Madrid
Petit Palace Alcala Torre Madrid

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