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“Wow factor but totally impractical”

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Hotel Puerta America
Ranked #119 of 442 Hotels in Madrid
Certificate of Excellence
Reviewed 30 June 2014

We stayed in a first floor Zaha Hadid room. An entirely white bedroom and an entirely black bathroom. It looked cool at first glance, but it was confusing and impractical and unfortunately failed to function as an effective hotel room. Although it might have been fun for a quick, one-night stay, after a few hours the lack of accessible plugs, flat surfaces and lights in the bathroom became frustrating. The air conditioning is extremely noisy and hard to control. The wifi sign-on process is complicated and needed repeating over and over again. We did have fun, visiting the lobby of each floor to see the different designs, and it is clearly an impressive place, just not a very comfortable hotel. On the plus side, breakfast was superb. The hotel is a good 30 minute tube journey from central Madrid.

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  • Stayed: June 2014, travelled as a couple
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1  Thank SamanthaC80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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618 - 624 of 2,826 reviews

Reviewed 19 June 2014

Great hotel, nice helpful staff, wonderful restaurant. Absolutely useless, overly complicated wifi registration process that times out after 24hours and is just plain useless. Waste of time in this modern day.

Stayed: June 2014, travelled as a couple
2  Thank ruff00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

Each floor is designed by a different architect. How cool. We spent some time comparing our floors and rooms. Very modern and sort of half way between city centre and airport. Liked it very much and room quality was good. Very clean overall and great staff.

Stayed: June 2014, travelled on business
1  Thank winterson66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Stayed there for a few nights. Just the fact that the floors are designed by different artists to different themes is worth the visit. Then there is the elevator that overlooks the street below and the platform of the lounge that also separates you from the street below with nothing but a metal grid. The rooms are nice and comfortable. Service is good. Only "hang ups": one not so friendly reception employee and internet issues in some floors. I am hoping by now these internet issues are solved! Otherwise, recommended.

Stayed: January 2014
1  Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

I stayed one night in this hotel for a business trip. I found the room far to complicated for the limited time I had in it however had I been on holiday it would have been a completely different experience.

  • Stayed: February 2014, travelled on business
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Thank ChristopherMcP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

The staff was efficient. The room was quiet, clean and comfortable. We did not eat in the restaurants. The location is outside the centre of Madrid, but there were plenty of reasonably priced cabs available at this location. The hotel is close to the metro and bus line.

  • Stayed: May 2014, travelled as a couple
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Thank marilynrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014 via mobile

If you don't mind exploring for yourself then this is a great option to stay in. If you want to be right in the centre of Madrid, so the tourist hotspots are on your doorstep then it's not, but expect the price of your holiday to rocket if you want this.

We stayed for three nights in this hotel and chose Floor 6. It was probably the most 'normal' of them all with enormous bed, tv, bath and shower, minibar and city view. If you are worried about your room being too quirky,stay on floor 6 for peace of mind. Room service was good, we called for an iron and a three pin plug adaptor which they happily bought.

Metro stop was about three minute walk along one road. It was safe and quiet. Metro was simple to understand, exactly like the London Underground and was a good way to see the city.

We walked to the Real Madrid Stadium from the hotel. It took a good hour and you need a map or you will get lost! Don't eat around the Bernabeu,worst food I have ever had (think tinned cold bolognese).

Food in Madrid was hit and miss, but there were some great dining places at plaza de mayor, although pricey.

Do email the hotel ahead of your holiday to ask for the free transfer from airport to hotel, well worth it!

Wouldn't visit Madrid again but perfectly happy with hotel choice!

Stayed: May 2014, travelled as a couple
4  Thank OxfordMav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Puerta America

Address: Avenida America 41, 28002 Madrid, Spain (Formerly Silken Puerta America)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#84 Luxury Hotel in Madrid
Price Range: £74 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Puerta America 5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Silken Puerta America Madrid

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