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“Excellent in all respects!”

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Silken Puerta America
Ranked #110 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 16 August 2014

Friendly, helpful staff. The most comfy beds to be had. Cutting edge design, each floor themed by a different designer. Great rooms. Amazing roof top bar overlooking the city. Fantastic breakfast. If we were visiting Madrid again we'd definitely book to stay here.

Room Tip: We were able to view our room on an iPad prior to selecting which we wanted.
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
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1  Thank cbc267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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592 - 598 of 2,759 reviews

Reviewed 10 August 2014

Located close to metro stop 10 minutes from the centre of town on the east of the city. Lovely reception and restaurants on ground floor. Secure parking underground. Cool styling throughout. Amazing rooms with good views (9th floor) of the city to the north or south. Comfy beds, lots of space, nice toiletries. The bar on the top floor was the highlight.
Could spend all night there. Breakfast was great as well, served till 11.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank LorenzoL3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

We spent 4 days here and were very glad we chose this hotel. The staff are very friendly and professional at the same time and if you use the courtesy mini bus then not only it's convenient for airport transfer but also for drop/pick up into town centre, drivers are really helpful! If you need anything then the staff will bring it to you promptly.
One downside is the lack of a suitable leisure facility for a hotel of this standing, the swimming pool is minute, no room to swim for more than 2 people and there are only about 3 machines in the gym and no changing facilities. Also although the top floor bar is in an extremely wondeful location just be prepared to pay high price for a drink (only cocktails, beers are sneered at!)
We were given a choice of rooms on 3 different floors and as it was my girlfriend's birthday they even upgraded our room at no cost, which was a great gesture. The design of this establishment is out of the ordinary, nothing conventional here as you can see from the pictures, prepare to be dazzled, however I'd avised to choose rooms accordingly as some have bathrooms with no doors. Also there is no tea/coffee making facilities nor ironing board as you'd expect in a 5* hotel, I'm not sure whether those are available on demand but we took our own travel kettle! Everithing is controlled electronically, from the futuristic doors to the night lights etc. There's also a glass walkway on the 13th floor, which is quite a challenge if afraid of height!
All in all we thoroughly enjoyed our stay here as we wanted to experience something different for once. Congratulations to the staff who are always attentive to your demand and a service with a smile!

Room Tip: South side is quieter as hotel is right by the motorway, even so when the blinds are shut then there...
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  • Stayed: August 2014, travelled as a couple
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1  Thank Mons K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Good value 5 star hotel close airport acces!
interesting rooms you can stay 9 10 times and have a different experience.
spotless rooms good bar and restaurant (if some what pricey)
top tip chose a bathroom with a door;)
good roof top bar

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Francis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

I had a short break here with my sister for two nights. Absolutely amazing hotel. Every floor has a different concept and is decorated differently. The hotel is very clean and staff were amazing.The duty manager Richard and Santiago from the bar were both amazing. The hotel is in a fabulous location. Close to two metro stations which made it very easy to commute to the town center. They also provided us with a complimentary shuttle bus from the airport. I would definitely stay here again!

Room Tip: They allow you to choose your room theme when checking in. Amazing!!!!!
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  • Stayed: July 2014, travelled with friends
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    • Rooms
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Thank Elisabeth1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

This hotel is really interesting, as usually design hotels are. Every floor is different and worth visiting. The terrace with a bar is really great with nice view of the city of Madrid. Good location between the airport and the center of the city.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Klara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

5 stars hotel really meeting the expectations. Funny that every floor has a different style and they let you decide you wanna stay in.
Bar, restaurant and breakfast buffet was as expected.
Room service took a bit long and the pasta served... this hotel can do better!
2 flaws: no speedy internet...it took ages to load videos. Lastly, it is not well connected to public transport stations.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank LetitflyGX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#80 Luxury Hotel in Madrid
#133 Family Hotel in Madrid
Price Range: £85 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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