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“Incredible” 5 of 5 bubbles
Review of Silken Puerta America

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Silken Puerta America
Ranked #103 of 444 Hotels in Madrid
Certificate of Excellence
Royal Tunbridge Wells, United Kingdom
Level Contributor
94 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Incredible”
5 of 5 bubbles Reviewed 23 October 2009

Stayed here on a reccomendation.... Utterly fabulous, I won't go on about the design, it has all been said. The main restaurant was absolutely first class, inspired menu, superb service... and.... I could relax with a nice cigar afterwards, like one could always do before the world went mad.
Great staff.... all round faultless stay and I'll go back.

Stayed October 2009, travelled on business
Helpful?
Thank AndrewCrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,498 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (238)
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English first
Seattle, WA
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 21 October 2009

Hotel Silken Puerta America Madrid is, by far, the most unique architectural concept hotel I have experienced. Each floor has been designed by a different world-renowned architect, each with a very different design aesthetic, including the all-white star trek/space age approach of Kathryn Findlay, Jean Nouvel's sexy Asian motif, starkly minimalist Zaha Hadid, to the metallic optical illusion of the "Plasma Studio" floor (my choice... see the pics). When you check in, if you haven't requested a particular floor, you are told which rooms are still available and given the hotel lookbook to thumb through, in order to help you make your selection. The whole thing lends an air of excited anticipation... what will the room look like? Did I choose the "best one?" (My imagination wandered to how other hotels utilize the "theme room" concept, yet the Silken Puerta America, while dripping sensuality at every opportunity, doesn't even come close to the tawdry ...or banal.)

As the outside-facing glass elevator doors opened onto the all-metal, sharp cornered, illusory "Plasma Studio" floor my jaw dropped. I felt a bit like I was in the hall of mirrors from that James Bond film. The room was no less exciting; it was entirely metal and glass, futuristic, gleaming, and uber-sexy. The designer apparently thought sex appeal would be heightened by including a completely transparent "wall" between the bathroom and the bedroom. That's right, the bathroom was encased only in glass, which did not become opaque when the door shut (as some do), nor when you turn on water, though the steam effect helps somewhat. I would suggest staying in this room solo, or else ensuring you're VERY comfortable with your partner... it's romantic, but if you're still into preserving that "air of mystery" this room will dispel it.

Onto practicalities: the shower leaked, the bathroom flooded, and generally was a total mess. The management ended up moving me to another (far superior) room on one of the top floors, the Mariscal y Salas floor, which, though it looked as though it was a combination of African tribal motifs and 80s pop-art, ended up being a stunning, comfortable room. The room had a panoramic view of all of Madrid, of which the lights, viewed at night when laying in bed, were absolutely incredible. The bathroom was enormous, and the shower was an ultra-luxe, super-deep tub with about eight different shower heads and jets. The management was so apologetic about the first room, they included a fresh fruit basket, a bottle of wine and a personal note of apology awaiting me in the new room.

Though this hotel is located quite far from the center of Madrid (about 20 minutes by cab and probably about 10-15 euros), it's very close to the airport; so convenience is relative. The hotel restaurant was amazing. The food was some of the best I'd had in Madrid; not being terribly impressed with the tapas and typical Spanish food I had eaten around the rest of the city. The rooftop bar is very cool with a sexy red vibe, great views of the city, and some really fun bartenders. I would recommend this hotel if I had a one or two night stopover in Madrid and didn't have a need to go outside the hotel... there is plenty enough to entertain you here, provided you appreciate a certain aesthetic.

  • Stayed June 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank urbanmtngirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 13 October 2009

Location - twenty minutes from the centre of Madrid. Quite a working class zone.

I imagine this hotel was great about five years ago. Due to poor maintenance it is showing its age.

Reception staff at check-in attempt a hard sell on room upgrades. The desperation is quite sad to see.

Housekeeping provides a poor service. Complaints to aloof management prove fruitless.

Who ever allocated the five stars at the front of the hotel appears to have either not reviewed recently, or was a little over zealous with allocation.

As design hotels go, this establishment is undortunately leagues behind.

  • Stayed September 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank adkarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 9 October 2009

There are many more conveniently located hotels in Madrid that charge the same (or less) for an equivalent level of comfort and service. However, I'm pretty sure this is the only one where your stay is a 'design' experience, where you will open the door to your room with genuine anticipation, and where you will be delighted (and possibly irritated) by the many unusual features of the rooms and the hotel generally. My room was fine - comfy bed, good aircon, spacious powerful shower, soft towels etc. Service was efficient and polite, from what I could see. The buffet breakfast was good but not 5* - I'd want eggs cooked to order, at least for that. All in all I was perfectly happy, particularly as I had got a very good deal on flight + hotel, with my double room coming in at about £120 night incl. breakfast. The location suited me for this particular trip, but next time I'll stay in the centre.

  • Stayed October 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank penangites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 2 October 2009

Stayed at this hotel as it looked interesting and because it was very reasonably priced as part of hotel/flight August bank holiday deal. As other reviewers have mentioned and as you can see on the website each floor has a very different character as its designed by a different architect. We stayed on the Foster floor in the most basic room but it was a very decent size and well fitted out with crisp natural materials and colours so very relaxing. The shower was a multifunction power shower but be warned it is open to the room and the toilet has a frosted glass door - the rooms definitely aren't for the shy! The swimming pool is on the top floor and has an unusual metal finish but it is quite small and felt crowded with 4 people swimming in it - also be careful as the wooden decking around the pool gets really slippery when wet! There is also a steam room, some spa type showers and a small fitness room (treadmill, bike, weights etc). Breadkfast wasn't included in package and we didn't add it on as extra as it was prohibitively expensive. Likewise as much as the bars looked fab for an evening we didn't try them out as the drinks prices were extortionate. Location isn't bad, its a bit out of the way but well connected by the metro, which is clean, cheap and punctual.

  • Stayed August 2009
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CheckingOut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon, Wiltshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 September 2009

This hotel definitely has the "Wow" factor! The multi co loured facade is very eye catching and the interior even more so. You have to visit every floor to appreciate the stunning interior design, as no two are alike. The glass floor on the 13th, where you can look down between your feet and see the terrace far below, is unnerving yet strangely compelling! Likewise the glass elevators that climb the outside of the building, providing panoramic views across the motorway. Our room, on the Norman Foster floor, was swish and stylish. However, when actually living there a few problems became apparent. There was very little storage space - no where to put suitcases and no drawers, just a closet. We used the indoor pool - small but very attractive and well appointed - but had nowhere to dry our swimsuits. The shower and toilet, which look amazing, offer very little privacy to the user. Robes, slippers and toiletries were provided, but what we would have really appreciated were tea and coffee making facilities. The bar and restaurant prices were extremely high, and room service prices were unbelievable! This meant eating out all the time. That wasn't a problem as we found some nice restaurants in the vicinity, but sometimes it would have been nice to just wander downstairs for an affordable breakfast or a coffee. Some reviews have complained about the location of the hotel, but as the Metro is so close and so efficient we did not find this a problem. It may be a problem if you want to go into the town at night. All of the staff we came into contact with were extremely helpful and efficient.
All in all, staying at this hotel is an experience well worth having, and I'm very glad that we did, but to enjoy it to the full you need plenty of money!

  • Stayed September 2009, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patti1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 21 September 2009

We spent 3 nights in Madrid – 1 night at Silken Puerto and 2 nights at the Room Mates Mario. We picked the Silken because of the reviews we read, but the icing on the cake was the price was good as well. Just under €100 for the night. A bargain! As everyone says, the location is slightly out, but the Madrid Metro is very easy to navigate – and it’s really a couple of mins from the Metro Station. We stayed on the 9th floor Rooms are big, very trendy. The pool was tiny, not really worth going to. But we ate at the restaurant and that was really great even though it was a little pricey – would certainly recommend eating here. My recommendation is that you should stay here one or two nights – it’s different, but do as we did, spend a night or two in the centre of Madrid as well, it where all the actions is (see separate review of the Room Mates Mario).

  • Stayed September 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WomblesofWimbledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silken Puerta America

Property: Silken Puerta America
Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Business Hotel in Madrid
#75 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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