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“Huge mistake” 2 of 5 bubbles
Review of Silken Puerta America

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Silken Puerta America
Ranked #103 of 444 Hotels in Madrid
Certificate of Excellence
Malmö
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Huge mistake”
2 of 5 bubbles Reviewed 5 April 2010

Wow. And wow again. I didn’t think that Tripadvisor’s reviewers could fail so miserably. All those superlatives for no reason. This hotel has no personality what so ever despite all individuality. The design is really bad. Design and function should go hand in hand, especially in a luxury hotel. And it actually feel a little bit worn already. My advise - do not stay here, just get here for a quick visit if you are really curious about it, there are plenty of stylish and more comfy hotels in the city center (I can really recommend the ME Reina Victoria at Plaza Santa Ana).

  • Stayed April 2010, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Kevlange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,499 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (238)
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  • Danish first
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Zaragoza
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 March 2010

My wife has just stayed with the Silken Puerta America and she mentioned it was fantastic. Service was impressive and the design of the hotel like nothing else she has seen. Bed and shower were fabulous! Restaurants in the hotel were modern and sleek---food matched the 5 stars of the hotel....overall worth several trips back to this hotel that is like a modern art museum.

  • Stayed March 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tempe, AZ
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 March 2010

We had a lot of fun exploring the lobby on each floor. I stayed in a Kathryn Findley room and my friends stayed in a Marc Newson room. All of us agreed Kathryn Findley room is funkier. I loved the bathtub being in the room and only screened with drapes. The door seems to be thin and I could hear everything in the corridor, which is not acceptable for 5 star + hotel. The bed was quite comfortable. We found a deal with breakfast which was cheaper than without for some reason, and the breakfast was fabulous. Find the deal. We took taxi to the airport and it was about 25 euro.

  • Stayed March 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Uchu-jin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 20 March 2010

If youre looking for a bargain then look for somewhere else to stay. The Hotel exudes "cool" so dont expect the usual creature comforts you'd get in another five star with shag pile carpets and mountains of free soap and shampoo. You pay for the design and thats about it. The basic price the hotel charges is for the "deluxe" room, which is the basic one. They charge more to change rooms and then charge again to upgrade to a suite, which is what most people would expect. That said, we stayed in the Japanese designed room which looked awesum. It's not supposed to be functional, just stylish. You walk in an dont want to touch anything in case you ruin the look. The hotel staff were initially typically surly spanish, but were friendly enough when you wanted something, the reception staff were particularly helpful with maps and metro details. The Hotel is about a five minute walk from Avenida De America Metro which has connections to all the other metro stations, including the airport. You can catch the 200 bus from the airport which is 2 euros (turn right when you leave the airport and walk hundred metres along the concourse). Of course, if youre spending this much on a hotel then you'd probably get a cab which cost us 25 euros one way. The hotel facilities are NOT functional but again are installed for style. The pool is not for swimming in but looks great and in the summer is open air. Its more of a plunge pool but it was never designed to accomodate screaming kids and blow up whales. The bar is expensive but offers good cocktails and great views of the city. The Metro is cheap and easy to work out and gets you to all the main tourist destinations quickly. If you go clubbing like we did, a taxi back costs in the region of 10-15 euros from central Madrid - a tip - unless you speak fluent spanish show the driver the room card which has the hotel postcode - they all use SatNav and have no idea where you are asking them to take you!
All in all this is a special hotel and is made special by its design and attention to detail. If its something special you are looking for then this is it. If you need a luxury base in Madrid with the same old bored hotel room interior then spend your money somewhere else.

  • Stayed March 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Daniel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 16 March 2010

Having read the reviews on this site and seen the website I was excited about this hotel. However, I ended up being pretty disappointed and can think of few good things to say about the hotel.

The hotel is not in a good location and there's nothing to do in the vicinity. However, the metro system is pretty efficient and we thought the other features of the hotel would make up for this. We were wrong.

Obviously the main point of the hotel is to experience the impressive rooms so we looked through the room 'menu' and chose some exciting rooms.
Unfortunately, we were told if we wanted to stay in the rooms we chose we would have to pay a supplement. Perhaps this is my fault for not checking the website properly but it was certainly not clear at the time of booking (we booked through lastminute). Anyway, rather than pay even more, we settled for a room on the 6th floor which did not carry an additional charge. Other than the fact that the wall between the bathroom and the bedroom could be removed, the room was nothing special.

For our second night, we asked if we could move rooms. Again the main point of this hotel is to experience the rooms, so we wanted experience more than one. Guess what though... 60 Euro supplement, just to change rooms. And then it would be even more if we wanted one of the rooms with additional charges. I thought this was pretty poor. The hotel is not cheap, as it is, and they are still trying to add charges, wherever they can.

Some other points to note: The pool is tiny, dark and cold. There is nowhere to change and nowhere to store belongings while you are in the gym/ pool. This facility is just for show as I can't see anyone using it. The entrance to the hotel is not clear and does not make it seem inviting. Finally, most of the staff were pretty cold and unhelpful.

I wouldn't recommend this hotel to anyone unless they are willing to pay a lot of money to stay in a variety of rooms. Even then I don't know if it would be worth it as I didn't get to see those other rooms.

Don't stay in this pretentious hotel. There are plenty of lovely hotels in the centre of Madrid (which is a wonderful city).

  • Stayed March 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank snow_whiteGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lisbon
2 reviews
4 of 5 bubbles Reviewed 11 March 2010

Over priced but amazing

  • Stayed December 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank as3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 March 2010

excellent service, superb breakfast buffet. close to metro station and to many good restaurants.

Stayed February 2010, travelled on business
Helpful?
Thank MyleneKern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silken Puerta America

Property: Silken Puerta America
Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Business Hotel in Madrid
#75 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid

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