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Hotel Puerta America
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Reviews (2,879)
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Reviewed 23 May 2010

The Silken Puerta America is a twelve story building that is a short walk to the Metro station. Each floor has a different architect and motif. We stayed on the 10th floor with Japanese decor. The room was done in red and black. There was a platform bed and a wooden soaking tub in the bathroom. It was somewhat minimalist, reflecting the Japanese influence. There was ample drawer and hanging space. We had dinner in the hotel one night - very good, but costly. Enjoyed the bar on the ground floor several times. We loved having breakfast around the corner and down the slight hill at the Cerveceria Jamoneria on Clara del Rey. This is a neighborhood restaurant. We seemed to be the only Americans, but were greeted in a friendly manner by the people who worked there.

  • Stayed: May 2010, travelled as a couple
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Thank FLFloridagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2010

Great architectural and design hotel. All the building has an architectural atmosphere. It's like a museum of architecture! Amazing! Metro: use the orange line and red one, good combination to the city center.

  • Stayed: May 2010, travelled as a couple
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Thank valeturca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2010

The idea that each floor is decorated by a different designer is interesting, but in reality the hotel veers towards the pretentious. I can live with the fact that I hated my room decorated in blue plastic with irridescent curtains - that is a matter of personal taste. But the finish in the room was far from 5*. Nothing was well fitted (surely a must with a very minimalist look?) and the chips, stains, cracked glass, etc made it feel poorly maintained.

I always though that design was the product of form plus function. Well the designer of my room forgot the function bit. Having to crawl on the floor to locate the hidden power point under the bed is not my idea of fun. The wardrobe with hanging space only 70cm high is totally impractical - where is a woman supposed to hang a dress? And don't expect to be able to iron any clothes creased in your luggage as the hotel is unable to make irons available, and the ironing service takes 24h - so no use for the overnight guest.

Location on a busy dual carriageway does not help, and service very patchy too.

The one saving grace was that the bed was very comfortable, but all in all I was underwhelmed and would not recommend it. There are plenty of more comfortable hotels in better locations in Madrid.

  • Stayed: April 2010, travelled on business
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3  Thank Rachel_23_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2010

Wow. And wow again. I didn’t think that Tripadvisor’s reviewers could fail so miserably. All those superlatives for no reason. This hotel has no personality what so ever despite all individuality. The design is really bad. Design and function should go hand in hand, especially in a luxury hotel. And it actually feel a little bit worn already. My advise - do not stay here, just get here for a quick visit if you are really curious about it, there are plenty of stylish and more comfy hotels in the city center (I can really recommend the ME Reina Victoria at Plaza Santa Ana).

  • Stayed: April 2010, travelled solo
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5  Thank Kevlange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2010

My wife has just stayed with the Silken Puerta America and she mentioned it was fantastic. Service was impressive and the design of the hotel like nothing else she has seen. Bed and shower were fabulous! Restaurants in the hotel were modern and sleek---food matched the 5 stars of the hotel....overall worth several trips back to this hotel that is like a modern art museum.

  • Stayed: March 2010, travelled solo
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Thank Jeff_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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