I stayed at this hotel in October 2010 on business.
The fare from Madrid airport to the hotel was 25 Euros. The hotel itself is well situated for Madrid - there is a shopping mall just a few minutes walk away.
The hotel itself is a tower block with interesting neon lighting down the side of it - more on that later! There is a taxi rank directly outside it, so transport was never a problem.
Checkin was excellent - cheerful and friendly staff, who spoke excellent English. They were able to answer all my questions, and were extremely helpful - when I needed to print off my boarding pass for my return flight, they did it then and there. WELL DONE!
This is very much a designer or boutique hotel - the owners have let the designer be very creative with a 2001 science fiction theme. When I got out of the lift on the 8th floor, it was stepping into an episode of UFO, or on to the set of 2001: A Space Odyessy. There was a strange looking sofa outside the lift but! it had a sign on it saying "please do not sit on this." As with so many things with this hotel, it *looks* good, but isn't really practical.
The corridors to the rooms follow the same space age design - white, with curved walls - and the doors to the rooms are like airlocks, where you have to out your key to a sensor to open it. The corridors were not very well lit, and to be honest I found them quite eerie.
The room itself was very unusual - EVERYTHING was white! Walls, bed, net curtains, chairs... you name it! The layout was very odd - a double bed was bang in the middle of the room, facing the window, so you had to walk round it. There was a very thin work bench with a single chair - this looked good, but was too narrow for any meaningful work to be done on it. Internet access was free - WELL DONE!
The bath was right next to the bed (!) and shielded off by a couple of layers of white shower curtains drawn round it. It was an odd shape too - like a large flowerpot, with a shower at one end. Despite its appearances, this did work very well, although water did run easily from it into the rest of the room. The toilet was sealed off by a glass door, although I was slightly bemused at the presence of a phone in there.
I ordered room service, which was quickly delivered, and good quality food - WELL DONE!
Now on to the bad things.
EVERYTHING in the room was white - that means that scuffs and dirt showed up really clearly. There was a storage area (behind another white shower curtain) which was quite badly scuffed and marked - NOT GOOD.
The mechanism for using the lights was not clearly outlined - for the first 5 minutes, the lights kept switching off, and I had to run back to the sensor to get them back on. Eventually I managed to lean my room card against it, and that kept them on - NOT GOOD.
The bed was very hard, and I didn't enjoy sleeping on it - NOT GOOD.
The TV was mounted in the ceiling and lowered via buttons - very dramatic - but the position of it wasn't great - if you wanted to watch TV in bed there was no headrest to give you any support, so you got a crick in your neck. NOT GOOD.
The worst part of the room was that it had NO CURTAINS - just thick (white) net sheeting at the window. This meant that when you switched the lights off to go to sleep, any light from outside came straight into the room - and because all the surfaces are white, the light was bounced right round the room. Just to make things worse, my room was directly next to the neon lighting on the outside of the hotel, so my entire room was bathed in a strange amber glow that was bright enough for me read by! I did NOT sleep well - NOT GOOD!
Breakfast the next morning was good - an excellent choice of food, and good service.
I travel a lot with business and whilst it is very stylish, I simply couldn't recommend it for a business traveler due to the issues with the room layout, lighting and lack of sleep quality.
Free internet access
Excellent reception and restaurant staff
Style over substance
Difficult room lighting
Strange and inefficient room layout
No way to control/restrict external light
Poor sleep quality
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- Also Known As:
- Silken Puerta America Madrid