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“in heart of city, clean”
4 of 5 bubbles Review of Hostal El Pilar

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Hostal El Pilar
Ranked #64 of 283 Madrid B&B and Inns
Istanbul, Turkey
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“in heart of city, clean”
4 of 5 bubbles Reviewed 19 September 2011

its only 1 minute to walk to center (puerta del sol) and also metro. when you enter the room you can smell soap so its really clean.
only the problem is about staff..one of them speaks english so its difficult to communicate.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank DogusErdogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

Traveller rating
    44
    83
    22
    7
    7
See reviews for
24
47
26
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
The Hague, The Netherlands
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 September 2011

We were a little worried about staying in such a small hotel and with only 2 stars (I think that's what is has) but we had no need to be. The room was a good size, the bed was comfortable, the bathroom was dinky but useable and clean, and the airco was excellent!

I've given it 4 stars because it is what it says it is, and it does it very well. It loses a star because it's very noisy. Now this wasn't an issue for us because we can sleep anywhere and after a day of sightseeing it was even easier but if you are a light sleeper then you do not want to be sleeping on the street side of the hotel - the bar below shuts well after 3 and I think it was open again by 10 the next day, so you have been warned.

The staff are friendly and helpful but they didn't speak much english. Oh and I almost forgot, the towels were not good, they were beautifully clean but very old and almost threadbare - so only 2 small gripes.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank joanne_nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 9 April 2011

First impressions arriving here in the early evening were uh-oh I hope this is going to be ok. In fact it was more than ok. The staff were friendly and put up with me trying out my terrible Spanish. My friend and I had booked a twin room for a long weekend. It was a good size, lots of storage and a good shower. The room was cleaned / tidied every day and we got clean towels. We didn't have a window to the street but it really wasn't a problem for a weekend break. There was a bit of a smell of old smoke in the room and you could hear the front door sometimes but for the money it was an excellent stay - we thought the location was perfect too - near to the main sights and metro (although we didn't need to use it all weekend), and great tapas bars on the doorstep. Would stay again.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gfletcher100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 March 2011

I stayed here with 3 friends at the very beginning of March during Carnavale. The hotel was cozy and clean, and the staff was extremely helpful- recommending areas to visit and helping us book a cab to the airport since we had to leave early in the morning. There weren't a lot of frills, but we weren't there to stay in a hostal, we were there to see Madrid.

We slept well, and we were right in the heart of everything- the hostal is just off of the Sol metro stop and a 5 minute walk from the Opera. It had everything we needed, and even as young women we felt comfortable walking around there. If you're looking for a good, cheap place to stay with a great location- this is it!

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 February 2011

The hostal was almost in the metro station, and in a great part of the city. The room was clean, with heating and air conditioning, the bathroom was wonderful. My bed, however, was a little unconfortable, with a "hole" in the matress. We could hear people from the other room, a little annoying. The staff was ok, no good, no bad.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camila_RRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
227 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 1 September 2010

This was a great hostal in a great location. The family who run it are very friendly and helpful, and I appreciated their patience with me trying out my Spanish. I was in Madrid to take a 1-week Spanish course and this was a great base. It's very convenient to the Sol metro line and although the room is very small, it was great to have the desk and free wifi for doing my homework every night. I often stay in youth hostels, so this was a nice little upgrade for me.

I do agree with other reviewers that the noise is an issue. I had noisy neighbors in an adjacent room one night (to be fair, it was World Cup finals week) and I could clearly hear every buzz for the door to be opened and every phone call made to reception. The ringer on that phone is LOUD. I managed to sleep quite well regardless, but I think I was generally exhausted from my 5 hours of Spanish class and the 100+ degree heat. I was grateful for the AC.

I would definitely stay again.

  • Stayed July 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoamingTheGlobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 July 2010

Excellent location!!!!!!!!, price is perfect, no bad experiences... only two things 1 Roach in my last day, no soap 1day (I stay 4 nights), bad wireless reception in the room, but all of this is not a big deal (this occure in every hotel, except for the roach), I recommend this please.... I travel with lock and all my stuff in the baggage all the time when I was not in the room, no bad experience... recommended 100%

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank josepr007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostal El Pilar

Property: Hostal El Pilar
Address: Calle Carretas 13 | Next Puerta del Sol, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Hotel Style:
Ranked #64 of 283 B&Bs / Inns in Madrid
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hostal El Pilar 2*
Number of rooms: 38
Official Description (provided by the hotel):
The Hostal El Pilar is a family business located right in the city center of Madrid. The rooms have private bathroom, television, telephone, safe, air conditioning and free WiFi. At the reception, which is open and staffed 24 hours, you can find snack machines with hot and cold products. Laundry service. ... more   less 
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Also Known As:
Hostal El Pilar Hotel Madrid

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