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“I sincerely recommend it!”

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Petit Palace Plaza del Carmen
Ranked #86 of 435 Hotels in Madrid
Certificate of Excellence
Bucharest, Romania
Level 5 Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“I sincerely recommend it!”
Reviewed 8 April 2014

I felt very good at this hotel.
It is well positioned in Madrid: just at few minutes from Puerta del Sol, but in the same time on a quiet street.
The rooms are not very big, but are equiped with everything necessary for a pleasant stay.( even a laptop in the room).
At arrival we found on the table an " welcome" plate with fruits and a bottle of water.
The breakfast is very good and varied- wiith hot and cold food, fruits, cakes, etc.

Room Tip: Ask for a room at a higher floor.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank getad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Plaza del Carmen, responded to this review, 14 April 2014
Dear Client;

I would like to thank you for sharing your comments with Tripadvisor users. It´s a pleasure to know you enjoyed our facilities at Petit Palace Plaza del Carmen****.

We are looking forward for your next visit.

Best Regards

Gema de Tera
Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Northampton, England, United Kingdom
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 March 2014

The location of the hotel is great. 2 minutes walk from Plaza Del Sol and the city centre. Hotel room was slightly on the small side, but ok for 2 people. Mini bar available, and the bathroom was clean. The view from the room into the square was great, and the noise was non existent when the balcony door was closed. However, the bed were extremely uncomfortable, which made this hotel loose many brownie points. Also the wash basin was in the room, and not in the bathroom. Bathroom door had a gap, so if you are not comfortable with the other person sharing the room with you, this is not for you. Staff very accomodating and spoke English. Overall a good experience.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Dimitris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Plaza del Carmen, responded to this review, 11 April 2014
Dear Guest;

I would like to thank you for taking the time to infor Tripadvisor users about your stay at Petit Palace Plaza Del Carmen, your comments are very important for us and help us to improve our services.
Inform you we are currently renovating beds in all the guest rooms.

We hope to see you in the future and enjoy Petit Palace Plaza del Carmen again.

Best Regards
Gema de Tera
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 March 2014

Staff speaks English and was nice and helpful. The room was not big but there was sufficient room for 2 people and had completed amenities. The breakfast buffet was at high quality ranging from hot dishes to all kind of yogurts. The wifi was free with full coverage throughout the hotel.The only down side would be the hotel is difficult to locate as there were other Petit Palace hotels nearby. Despite it was a bit difficult to locate for the first time, it was close to metro station with few mins walk only.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tasertse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Plaza del Carmen, responded to this review, 11 April 2014
Dear Guest;

We would like to thank you for sharing your comment with Tripadvisor users about your stay at Petit Palace Plaza del Carmen****.

We are glad to know that you enjoyed our hotel facilities and we appreciated the nice comments regarding our staff.

It´s a pleasure to know we achieve your expectations .

We are looking forward for your next visit to the hotel.

Best Regards
Gema de Tera
Manager
Petit Palace Plaza del Carmen
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Galway, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 5 March 2014

Hi All,

Just a few lines to say a big thank you to all of the staff at the Petit Palace Plaza del Carmen, from the start to the end it was a very enjoyable stay, breakfast fantastic, a very good and strong WiFi, the location is awesome. As well the staff were really pleasant, I highly recommend this hotel for a business trip as its ticks all of the boxes. I will definably recommend this to my peers.

Best Regards,

Brendan McMahon

  • Stayed January 2014, travelled on business
    • Value
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Helpful?
Thank BrendanMcMahon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Plaza del Carmen, responded to this review, 11 April 2014
Dear Mc McMahon;

Thank you for taking the time to send your review of your stay at Petit Palace Plaza del Carrmen.

We are very pleased that you enjoyed the facilities in our Hotel.

We hope you will have the opportunity toreturn and enjoy the hotel in the future.

Best Regards

Gemma de Tera
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Granada, Nicaragua
Level 4 Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 October 2013

The Petit Palace Plaza del Carmen was a great find: central location, quiet, and great service and amenities. We stayed there three nights, the first two nights in a small but comfortable room with king bed. The third night a friend joined us and we were moved to a surprising loft-style room at a discounted price. Also, great internet connection. Honestly, no complaints. Definitely would recommend this hotel in Madrid.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
1 Thank laislita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Online Sales Department at Petit Palace Plaza del Carmen, responded to this review, 23 October 2013
Dear guest,
Thank you for your wonderful review of our hotel!
I am delighted to read such a gleaming report of our service and facilities from one of our guests!
We are very happy that you enjoyed your stay with us and that the internet connection, our central position and all rest of services were of help to you.
We do hope you find the time to return to Madrid and stay with us again, you will be very welcome!
Kindest regards
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London
Level 5 Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 September 2013

Stayed in top floor room with slanted room and wood beams. Very nice, clean and had a computer for personal and work use, great idea this as it saved me logging in. Sayed here for a night, was good, breakfast good, but must say that their sister hotel tres cruces with a star less offers so much more.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Toni_London123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Departamento Venta Online at Petit Palace Plaza del Carmen, responded to this review, 26 September 2013
Dear guest,

First of all, we would like to thank you for choosing us during your recent visit to the city.

Thank you very much for you comment, and we do hope you find the time to return to Madrid and stay with us again, you will be very welcome!

Kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 August 2013

Small nice hotell with a great location, near the Grand Via. The staff were in general very professional.
We booked a room for two adults and two kids. The room was spacious, and the kids were happy with small gifts (DVD and candy) on the bunk bed. The room was a handicap room, so the bathroom was also spacious.
At first everything looked nice, but looking closer to the room, the room was a bit worn out. Loose screws, lamps that fell apart, no view. The room was pretty dark with a window facing a small shaft. The aircondition were working perfectly and the staff gave us advice on how to keep the room nice and cool.
A laptop was provided in the room with internet connection, and free wifi, but you needed to ask for every device that you want to attach to wifi.
The fridge did not work, which was a big dissapointment considering the heat during July. We told the people in the reception about the problem, but the fridge were never replaced. Would think that a 4 star hotel would be able to replace a broken fridge.
The staff in the reception did recommend us a restaurant (Abrasador) next door which turned out to be one of the worst meals I have experienced, but we cannot blame the staff at the hotel for that.
In general I would rate this hotel for a 3 star, not a 4 star.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank CecilieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Director Comercial at Petit Palace Plaza del Carmen, responded to this review, 24 October 2013
Dear Guest;

First of all I would like to thank you for taking the time to write a review about your last stay with us, I am so sorry that your experience with us was disappoinging and I wish to apologize for it.

In my company we take all guest feedback very seriously, and we are constantly improving all aspects of your service and facilities, so rest assured that your minibar trouble won´t happen in the future.

I hope you will consider staying with us again and give us the chance to demonstrate the level of service we are prepared for. In my company all our guests are VIP.

If your do plan to accommodate in Petit Palace please don´t hesitate in contact me directly in order to get the best deal for you.

Looking forward for your visit.
Thanks and regards, Gemma Tera (Manager Hotel)
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Additional Information about Petit Palace Plaza del Carmen

Property: Petit Palace Plaza del Carmen
Address: Plaza del Carmen 4, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#64 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Petit Palace Plaza del Carmen 4*
Number of rooms: 42
Official Description (provided by the hotel):
CHARMING 4* HOTEL - PERSONAL COMPUTER WITH FREE WIFI IN EVERY ROOM FOUND RIGHT IN THE HEART OF MADRID!!This elegant hotel has been wholly renovated converting it into a modern hotel, situated in the heart of Madrid in the popular square "Plaza del Carmen" where the Madrid's main public parking and typical tapas bars can be found, just around the corner from the main street "Gran Via" and the famous "Puerta del Sol".Some of the hotel's outstanding services include: luggage service, free WIFI, rooms with hydro-massage showers with built in saunas (some rooms), rooms with Jacuzzi (some rooms), special loft type rooms...Its large bright rooms with tall windows and contemporary decor have been fitted with a vast array of modern and useful creature comforts to ensure a relaxing and memorable stay. The hotel strives to provide guests with quality accommodation which is not only affordable, but also complemented by professional staff and reliable services.Rooms are available on request with twin or double beds, exterior or interior views (on request) and our outstanding Family rooms have capacity for up to 4 persons, ideal for families or groups of friends.If you have any special requests (special room for honeymoon, bedding requests ect) please don't hesitate to contact us, we will be more than happy to make your stay as memorable as possible!!ALL YOU NEED TO ENJOY YOUR STAY IN MADRID!! ... more   less 
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Also Known As:
Petit Palace Plaza Del Carmen Hotel Madrid

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