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“should improve service”

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Hotel Paseo del Arte
Ranked #123 of 435 Hotels in Madrid
Certificate of Excellence
San Sebastian - Donostia, Spain
1 review
“should improve service”
Reviewed 8 July 2014

Very nice hotel, good location but we didnt like the fact that they charge for every thing ! no free wi fi although in 9 different hotels we stayed in spain, thay all offered us free wi fi .Here they charge 3.5.euro for 24 hours and even in the lobby it is not free ! Furthermore, they even charge for weighing the luggage in the lobby.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ocean291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 July 2014

The hotel is very nice. It is a busy hotel; however, the rooms are small, very clean and quiet, as long as you are not in one of the rooms facing Achota (the Main Street). Ask for a room above the receptionists. The restaurant is slightly above average and the breakfast is above average. Service is fine within the hotel, esp. Jim at the front desk. He is British and very friendly. It is a nice location to the museums and Atocha train station which will get you everywhere within a days visit from Madrid.

If you are going to work out while you are in Madrid, DO NOT CHOOSE this hotel. The gym was a good thought for it is in a room - in the basement - which was recently remodeled, I believe. There is a fixture for cross overs, back and bench. There are only free weights. There are NO barbells, mats, balls, TV, music, security cameras, telephone and instructions on how to use the three treadmills, bike, step master and row machine and how to properly use the equipment. If I were a womyn, I would NOT use the facility. The rest rooms (no showers) are not in a secure area and, again, in the basement, with no security cameras. WiFi did not work in the basement either.

Room Tip: Choose any of the rooms above the receptionists if you want a quiet room - not facing the Main Stree...
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  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank skis779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014

The hotel is within a 2 minute walk of the nearest metro station, 10 minutes from the Prado and Retiro park and within a 25 minute walk of the Plaza Mayor - perfect location. The staff were very efficient and helpful and the room was of a good standard. Only downside was the cost of breakfast.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lasian_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014 via mobile

I stayed with my gf one night and the location is excellent, just a block away from the metro station and close to tourist attractions. Nice staff service and very appropriate shuttle service to airport for just €35. Awesome room and even nicer bathroom. Too bad for the wifi, too slow but I bet is a bandwidth problem cause of all the rooms. They gotta fix this to make it perfect

Stayed July 2014
Helpful?
Thank Hernán C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 June 2014

We stayed at this hotel for 2 days on 23rd and 24th on June 2014. The great thing about the hotel is the location. It is close to the railway station, metro station, three famous museums, supermarkets and buses to pretty much all the main locations in Madrid. There is also Mc Donalds, KFC, Thai, Italian and a variety of restaurants nearby. The rooms and bathrooms are spacious and nice looking. But thats pretty much it. The mattresses are not comfortable (box spring beds, the Ibis Budget we stayed at before this had much more comfortable beds). There is no coffee/tea making facility in the rooms of a hotel which claims to be 4 star! And there is no WIFI!!! They charge an extra 3.5 for day (which isnt much, so why cant they include it with the price of the room?) Why trouble the customers to go down to the reception and take the internet slip every day? All in all, I dont think this hotel is worth the price or the rating. Especially considering that there are plenty of hotels on the same road.

PS: The staff at the reception were kind enough to get my boarding pass printed out.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dhanyababu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Australia
Level 5 Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

This hotel is central to most attractions in Madrid and only 100meters from a city tour bus stop to see the rest. Walking distance to the big galleries, gardens etc. The desk staff were very helpful and assisted with any request. The bar area is comfortable and the dining room spacious with a great breakfast.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank digbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 June 2014

This is probably one of my favourites. The value, the location, accessibility - incredible. To get here from the airport of Madrid was a breeze, 2.5 Euro train (travelling in europe cannot get more affordable than that) from the airport to Atocha (the central area of Madrid). The train drops you in the station of Atocha which is where all intercity trains depart from Madrid, and the Hotel is literally across the street. So as someone who had to travel to Valencia and Barca over the week there, it was ideal.

You have a lot of local and international chain restaurants in walking distance. McDonalds next door, Turkish, Tapas, Chinese - anything!! Shopping wouldn't be difficult to get to. The metro is no more than a 5 minute walk from the Hotel either. Rent a car and supermarkets are also within 5 minutes walking.

Friendly staff, GREAT breakfast and excellent rooms. (CAUTION: I first got a corner room, and I DREADED staying in this hotel. The corner room made for "1 person" felt like I was in a budget hotel. Being frustrated from this, I asked for a room change since my cousin would be joining me - so they gave me a regular room on the same floor and I was taken aback. Extremely modern, clean and spacious! So make sure you get a regular room!)

Room Tip: I first got a corner room, and I DREADED staying in this hotel. The corner room made for "1 per...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiniTharani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Paseo del Arte

Property: Hotel Paseo del Arte
Address: Atocha 123, 28012 Madrid, Spain (Formerly Husa Paseo del Arte)
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#86 Luxury Hotel in Madrid
#90 Family Hotel in Madrid
#108 Business Hotel in Madrid
#118 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Paseo del Arte 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Husa Paseo Del Arte Hotel Madrid
Husa Paseo Del Arte Madrid

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