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Senator Castellana Hotel
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Reviews (520)
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All reviewsmetro journeyirish roversafe for valuablesdecent stayto watch real madridstaff spoke englishdifferent metro linessantiago bernabeu stadiumrooms are cleanswimming pooldecent sizeminute walk from the hotelbooked this hotelfirst morningbusiness districthotel is situatedroom was large
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90 - 95 of 520 reviews
Reviewed 6 November 2012

At a first glance, this is a clean and comfortable hotel within a short walking distance of a metro station. However, once you spend some time in the rooms problems become apparent. I stayed a total of 3 nights in 2 different rooms with a few days' break in between. The worst part was that there is a gym within the same building and there is constant loud noise of weights being thrown around or hit against each other until 11 pm and starts again at 7am. Apart from the fact that it is not possible to sleep while the gym is open, it also drove me mad just getting ready to go out. There was also a stuffy smell in the room, coming out of the air-con, I think, that was there when I first walked in and would build up within 10 minutes of closing the window. Lack of extractor fan in the bathroom also causes ventilation issues, although I have found this to be a problem in all Spanish hotels. The second room I stayed in was on the 3rd floor and seemed quiet. There was also no smell. Breakfast is the big disappointment here, as there are no healthy options and it is mainly good for chocolate and jamon lovers. Staff do not really speak English, even the receptionist struggles, and can be anything between helpful, apathetic and abrupt. Overall, there doesn't seem to be a guarantee in standards and booking here involves a fair bit of risk taking. The prospect of noise and a fat breakfast is enough to put me off.

Room Tip: Ask for a room on the 3rd floor away from the gym next door.
  • Stayed: October 2012, travelled with friends
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Thank ComdtNexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

Location 2 Metro stops from Chamartin - so good for rail connections, breakfast was a bit of a lottery - time it wrong as we did and the staff struggle to keep pace with clean cutlery/china/hot food/coffee - room clean, bed very firm with lack of additional pillow/blankets

  • Stayed: October 2012, travelled as a couple
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Thank johnners57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

I will not comment location, i think for the price is ok. the room itself,the bathroom is ok, the breakfast also.
My problem is even if they say is free internet wireless and i checked in Friday, today is Tuesday and i still can't use it in my room on 3-rd floor. It works only in the lobby and this is not a solution.
The problem is that the staff doesn't seem to care to much about the problem.
For sure, I write this review from the lobby so thanks ! :)

  • Stayed: October 2012, travelled on business
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Thank DanMG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

For a three star hotel, we found this hotel perfect as a base for touring Madrid and the surrounding areas. At breakfast there was plenty of choice,our room was very clean we found it very quiet during the night, the reception staff were very helpful. The only thing I could fault were the pillows on the bed, they were too flat (but I do love big fluffy pillows) This hotel is not in the centre of Madrid but if you buy a three day tourist ticket it really does not take long to arrive in any part of Madrid. My husband and I would certainly use this hotel again in the future.

  • Stayed: October 2012, travelled as a couple
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1  Thank katiecoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2012

The hotel was very good. The staff were friendly & spoke relatively good English. They were very helpful, they gave us extra pillows upon request. It is very close to the bernabeu and the city centre is within easy reach on the metro system. It's a pity there was no bar at the hotel but this was just a minor fault. Overall the hotel was really good and I would stay there again if in Madrid.

  • Stayed: September 2012
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Thank Stevedon10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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