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Apartamentos Caballero de Gracia
Ranked #202 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed 20 May 2014

We stayed in this apartment for several days. The apartment was a bit dark, but our host was very friendly. The street was very dirty and noisy. The restaurant in the street, recommended by our host, had the worst paella I have ever had. Overcooked and tasteless.The apartment was very well located, but we found Madrid disappointing.

Stayed: May 2014, travelled as a couple
2  Thank Lyn9032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 31 of 112 reviews

Reviewed 9 October 2013

Many things included in this self-catered apartment: drip coffee maker, dish soap, even a little sugar for coffee and a drying rack for clothes. WiFI a little quirky, tiny wastebaskets, beds a bit hard, sitting space limited in the studio option. Very safe & convenient location. Yes, prostitutes at the plaza at one end of the street but they each hug their "tree" and don't bother you as a couple or family at all. Juan very welcoming but not much present afterwards.

Room Tip: Go with the one bedroom option if possibble..more places to sit & relax and drying rack is actua...
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  • Stayed: September 2013, travelled with friends
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5  Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2012

Yes there are "streetwalkers" at one end of the block, but they leave you alone. Remember, you are in a very large city. There are streetwalkers all over New York!! This is our second stay with Juan in 4 years. My wife and I stayed a week in one of the larger units, a one bedroom with living room (previously stayed in a studio). The apartment is secure with exterior and interior locking doors, very clean, and well appointed. It is on a quiter street (nighttime) and very convenient to the Gran Via and Callao Metro stations, as well as Puerta del Sol and Plaza Mayor. You can take a Metro from Callao to Moncloa which houses a major bus terminal with routes to many of the "must see" attractions. There is a Corte Ingles (think high end retail) at Puerta del Sol (10 min walk) that has an expansive grocery store from basic staples to high end gourmet. Make sure to visit the olive bar and pick up your daily supply of boquerones. They also have an extensive wine and liquor inventory and a well stocked seafood counter as well as meats and poultry.

Juan is a wonderful host, and between his limited English and my limited Spanish we did just fine. This is an apartment so there is no desk service, you simply provide your flight itenerary and call Juan on his cell when you are on your way from Barajas airport. He checks you in and escorts you to your room. I needed some questions answered this trip and by email I had my answers in hours. Juan provides his cell phone for contact if needed. Juan also provides a welcome gift of very nice wine.

Room Tip: The studio is ample for couples but the one bedroom provides a seperate living room. My wife is an e...
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  • Stayed: December 2012, travelled as a couple
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6  Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2012

Clean apartment in central Madrid. All main sights can be reached on foot with apartment located very close to Gran Via. Notwithstanding central location the apartment is located on a very quite street. The environment appeared safe both during the day and at night. Juan was very welcoming and despite language barrier managed to see to all our requests. The kitchen is well equipped and included a washing machine which we did not use. The sofa bed is somewhat small but was adequate for our teenage boys. Apartment is fully air-conditioned. A grocery shop is located up the road which was very convenient. Highly recommended.

  • Stayed: August 2012, travelled with family
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2  Thank Sandie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

The other reviews touch on the facts that the Caballero de Gracia apartments are very central, the beginning of the street is street walkers’ prowling area and that the apartments are pretty OK – that is if you are getting what you thought you had booked.

We booked through Booking.com and being Finnish we get their website texts in Finnish. Thus I have no idea whether the descriptions are similar or different in other languages.

Anyway we booked their 80 sq.m penthouse apartment for 8 days in June. According to the Booking.com description in Finnish this penthouse apartment has a balcony, large windows and plenty of natural light and free toiletries. At the time of our booking in May it also stated that there was a patio. Well, there is no balcony in the penthouse apartment. The windows are small and on the sloping roof section of the rooms, which means that there is not much natural light (and the view you get form the windows is of the sky). Free toiletries means hand wash soap in a bottle. (And there is no patio.)

So, no surprise, when we got there and observed this discrepancy between what we were – based on the Booking.com website description – supposed to be getting and what the reality was we were dismayed. After a prolonged conference with Juan and Ana – and a local Booking.com rep on the phone – we accepted another apartment one floor down. This reasonably fitted the description that we had based our booking on, but at 70 sq.m was smaller. We suggested that the difference in acreage should be compensated; Juan and Ana would have none of it.

This smaller apartment was nice enough. The washing machine door however was broken from the beginning. We only noticed it when we tried to open the door with our laundry in the machine. I called Juan and he said they’d come and open the door within an hour. After a day or two the fridge door too broke. During the 8 days of our visit there was no effort to fix either of these. And to go on with the theme of doors; we were three persons and we only got one key. To enter the building you first enter a gate and then a door into the staircase. There is a speaker/buzzer for both, but the staircase electric lock didn’t work at least from our apartment, which meant that if one of us came back earlier, he/she would then need to go down the stairs to admit the others.

After the trip we complained to Booking.com that the apartment we had booked didn’t correspond with its (Finnish language) description on their website and that we should be compensated for this. After a prolonged correspondence Booking.com admitted that the website was wrong in claiming a patio; they didn’t acknowledge that it was wrong in claiming a balcony, large windows and plenty of natural light for the penthouse apartment – and indeed those claims are still there (the mention of the patio has been removed). Booking.com eventually agreed to compensate 10 % of the cost and pointed out that as soon as you make a reservation through Booking.com you enter into a relationship with the accommodation provider.

Juan and Ana have been highly complimented in several reviews. When everything is fine, no doubt they give a pleasant impression of themselves. We found the uncompromising and arrogant when dealing with our problem and the fact that they only speak Spanish didn’t help either.

Room Tip: Penthouse is dark and has small windows
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  • Stayed: June 2012, travelled with family
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7  Thank Finntraveller215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

The appartment's building is located near the city center, about two minutes walk to the nearest metro station.
I want to note very friendly apartment's owner Juan, and although he spoke English very little, he left a very good impression. The apartments do not have the reception desk, you have the room and external doors keys.On the ground floor there is a computer, where you can go online and print the necessary documents (on your own paper).
Room is equipped with modern kitchen appliances and have a separate little room for storage, clothing and luggage. Large windows overlook the tiny balcony and narrow street.The bed is big enough for a tall person.

But there were also negative aspects. At the next major street Calle de la Montenera prostitutes are round the clock having their business. At night, it gives a special concern because they and their clients walking under the windows, laughing and talking loudly. If you do not open the windows it's almost unheard, but if you have a light sleep it might be a problem. The room has a faulty microwave oven (constant overheated and turned off). It was also not very convenient to the lack of small cooking cookware - were only huge pots and pans. Also, we were not able to adjust the air conditioner until the end - it is either cooled too much and roaring, or almost never worked and it was hot. A small inconvenience was that for 10 days was issued just two garbage bags.

  • Stayed: September 2011, travelled as a couple
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3  Thank Sergey I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

Very nice, centrally located, well-equipped apartment. But the very best thing is the wonderful Juan who met us with the keys at the beginning of our stay and who was incredibly helpful, above and beyond what could be expected of him, when our hire car was towed away at the end of our stay. A really nice man.

  • Stayed: February 2012, travelled with family
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1  Thank Beverley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Apartamentos Caballero de Gracia

Address: Calle Caballero de Gracia 16, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #202 of 440 Hotels in Madrid
Price Range: £77 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Caballero de Gracia 3*
Number of rooms: 9
Official Description (provided by the hotel):
The apartments are located in a cozy little building in the center of Madrid, in a quiet street, 2 minutes walk to the Puerta del Sol, 300 meters to the Plaza de Cibeles and 50 meters to Gran Vía. The museums, theaters, bars, restaurants, cinemas, cafes and shops. They are an ideal option for those who prefer to enjoy a family and a more intimate and independent stay in a hotel, but with cleaning and change services Bed linen and bathroom included. To enjoy the feeling of being at home intensely. It is a new building, inaugurated in January 2003, but respecting its façade the urban harmony and the "old flavor" of the surroundings, with marble floors and top quality materials ... more   less 
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