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“Perfect Location but.......”
4 of 5 bubbles Review of Room Mate Laura

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Room Mate Laura
Ranked #17 of 445 Hotels in Madrid
Certificate of Excellence
Norwich, United Kingdom
1 review
“Perfect Location but.......”
4 of 5 bubbles Reviewed 26 April 2014 via mobile

this hotel is well placed for all the sites of Central Madrid. It is within easy walking distance of the Royal Palace, Plaza Major, the Prado and several metro stations. There are plenty of bars, cafés and restaurants nearby to suit all tastes and pockets, and there are a multitude of shops and department stores on the doorstep. Hotel staff are very friendly and helpful and all rooms and public areas are clean and comfortable. Breakfast is buffet style and provides a good range of hot & cold food and drinks. The only issue here is the noise that can be heard from late night revellers well into the early hours. We had a 4th floor suite but were still woken at regular intervals by people shouting and generally Whooping it up! The walls between rooms are very thin and noise from fellow guests can be a distraction.

Stayed April 2014, travelled as a couple
Helpful?
Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet_Cortes, Gerente at Room Mate Laura, responded to this review, 24 May 2014
Dear guest,

Thank you for your positive review about your stay in Room Mate Laura.

The hotel is very centrally located although it is usually a very quiet square in the city, I regret you could hear noise from the street, we usually call the pólice to avoid this issues.

If you decide to come back, I´d be glad to assist you with your reservation.

Kind regards,

Janet Cortes
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,537 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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Hamburg, Germany
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

The hotel is located near Opera and Plaza del Sol, lots of restaurants and most major sights within walking distance. 5 out of 5 points for the location....
Very friendly staff as well, free Wifi, working very reliable. Good breakfast buffet (or the chance to have a small breakfast in a nearby bakery).
However, my room (401) was a bit old ... there was a kitchenette without any equipment which I found weird, and the bathroom had dark spots in the corners, the cupboard smelt slightly mouldy... the modern appearance of the hotel did not quite match what I found in my room. Plus, it is rather loud as many of the rooms open into an atrium and other guests came home at all different hours during the night, banging doors.
I don't think I'd go back to this hotel, but maybe next time try a different hotel of this chain.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaJ_HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet_Cortes, Gerente at Room Mate Laura, responded to this review, 24 May 2014
Dear guest,

First of all let me thank you for taking the time to write a review about your stay with us. I regret to see you did not enjoy your room. Let me inform you that we have made some works at your room since you stayed there. I would be greatful if you could give us a second opportunity, maybe in a different room I´m sure we can fulfill your expectations next time.

If you decide to come back or try a different hotel of the chain, please contact me directly, I´d be glad to assist you with your reservation and guarantee a real Room Mate experience.

With kind regards,

Janet Cortes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

This small hotel is a gem, it is located in the centre of Madrid where you can easily walk to Plaza Mayor, the Mercado San Miguel, the Gran Via and also attractions like the Prado Museum and Palacio Real. in particular the staff are very friendly and helpful...the recommendation to lunch at the nearby Lambuzo was very much appreciated, what a find! We stayed in the top floor suite, #406 for 3 nights which is very quiet and has lots of space. The rooms are clean and quite stylish. We also enjoyed the breakfast which was substantial with good choices.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet_Cortes, Gerente at Room Mate Laura, responded to this review, 24 May 2014
Dear guest,

Thank you very much for such an excellent review about your stay with us.

We are very happy to read you enjoyed your stay and the restaurants nearby so much.

I would welcome the opportunity to greet you personally in a future ocassion.

Warm greeetings from all Room Mate Laura´s team.

Janet Cortes
Directora
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

Clean small hotel in middle of everything, love the location very much all just within walking distance.
staff very very friendly, get upgraded for some extra euros and it’s worth it.

over all i recommend this hotel and love to stay there again and again every time I’m in Madrid.
just want to thank all front desk staff Laila Sara and all the hotel staff for their kindness and help

Room Tip: 402 best room
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abdulaziz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet_Cortes, Gerente at Room Mate Laura, responded to this review, 24 May 2014
Dear guest,

Thank you so much for your reveiw, specially for your mentions to Sara and Laila who are greatful for it. We are pleased to see you enjoyed your stay and would be happy to greet you again in a future ocassion.

Kind regards in behalf of all Laura´s team.

See you soon!

Janet Cortes
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lesvos, Greece
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

An excellent hotel from any aspect of view! The location was central, within walking distance to the museums and major landmarks of the city. The personnel was very friendly and ready to help, the room was spacious and clean. We will definitely come back again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariaALesvos_Greece
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet_Cortes, Gerente at Room Mate Laura, responded to this review, 24 May 2014
Dear guest,

Thank you fro your excellent review about your stay with us. We are glad to see you enjoyed your stay with us so much.

It would be great to meet you again in a future ocassion. Please do not hessitate to contact us if you come back!

Kind regards,

Janet Cortes
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

Fantastic hotel in fantastic location (within walking distance from all the sights). Hotel absolutely spotless. Staff were uber friendly and helpful. Breakfasts were ample and always fresh and served until 12.00 mid day. Other reviews mentioned noise outside the hotel but we didn't have any problems at all. A lovely quiet square. No complaints whatsoever. Would have no hesitation in recommending his hotel to anyone and we will certainly be back.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YvoandDavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Director de Recepción at Room Mate Laura, responded to this review, 25 March 2014
Dear client,
first of all, we want to thank you very much for your comments.
We are glad you enjoy our location and breakfast, and we hope to receive your visit again.

Best regards!
Javier M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
madrid
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

Great location, very good and kind service, nice breakfast, A walking distance from most major attractions in Madrid. Modest but very clean and comfortable rooms. Very specical design of room and hotel decoration.

Room Tip: The reception are very kind. Help is given always and are willing to assist in any topic
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kobirina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAVIER M, Director de Recepción at Room Mate Laura, responded to this review, 11 March 2014
Dear guest,
thanks a lot for your nice comments. We love you enjoyed your stay with us.

Best regards!
Javier Maicas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Room Mate Laura

Property: Room Mate Laura
Address: Travesia Trujillos 3 | Plaza de las Descalzas, Reales, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#25 Family Hotel in Madrid
#31 Romantic Hotel in Madrid
#51 Business Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Room Mate Laura 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Room Mate Laura Madrid
Room Mate Laura Hotel

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