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“Excellent location, great service.” 4 of 5 bubbles
Review of Hotel Hospes Puerta de Alcala

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Hotel Hospes Puerta de Alcala
Ranked #27 of 444 Hotels in Madrid
Certificate of Excellence
edinburgh
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent location, great service.”
4 of 5 bubbles Reviewed 20 September 2012

We have recently returned from a week's break at the Hospes Madrid. This boutique hotel is situated on the busy Place Independencia but is an oasis in the centre of the city. It is within easy walking distance to all the major attractions, and opposite the Retiro Park and the Calle Serrano is literally round the corner with the best array of beautiful shops I have ever seen in a city!

The hotel is efficiently run - we did room only as there are many coffee shops close by for breakfast so I cannot comment on the breakfast provided. The rooms are extremely clean and well furnished, with huge, VERY comfortable beds and all facilities.

I would add that the shower room is integral to the bedroom which was fine for my husband and I but if either party preferred privacy......? The spa is a little disappointing and to be honest, the day I used the steam room I felt quite unsafe being a female alone there as the whole gym/spa/pool complex is a bit of a rabbit warren - there was nobody there to supervise so I would be wary.

The reception staff were extremely helpful and efficient - water or cava on arrival if we wished. The tapas bar at the front of the hotel served wonderful tapas and some very good Spanish wine - great at night to sit and watch the world go by. Overall, this was a great base to explore this wonderful city .

Room Tip: We were on the 3rd floor and had a lovely quiet room. Our daughter was on the fourth floor in a roo...
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  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank choosycatEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,
We very much appreciate your comments, we are happy to see you enjoyed your stay with us.
Your opinions are very important for us, we take them in consideration in order to improve guests experiences.
We hope we will have the opportunity to have you back in Hospes Madrid.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 reviews from our community

Traveller rating
    450
    190
    52
    15
    14
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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Ponta Grossa, PR
Level Contributor
88 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 17 September 2012

Hospes Madrid is a true gem in the city. Very well located facing the beautiful Puerta de Alcalá mark. Bedrooms are decorated in modern style and very confortable. We found this sweet welcome treat with spanish ham, gazpacho and cold beer when we entered the bedroom. Room #208 has a cinematographic bathroom and the largest sort of amenities I have ever seen. Small, decent pool, gym and sauna. Breakfast is very good and offers a bit of everything. The restaurant outside, in front of the buiding, is very pleasant with a limited, yet very good menu. Beautiful lobby with many stylish ambients.Nice staff. Would definitely stay there again.

  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jeis0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,

Hospes Madrid Team very much appreciate your comments,
We are very happy you enjoyed your stay and we hope we will have the opportunity to have you back in our Hotel.

Thank you again for sharing your experience.
Kind regards,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 17 September 2012

I found this hotel disappointing. Location near Retiro Park is good, and it is near exclusive shops, but this did not make up for significant shortcomings. Some of the public areas are tired. The two rooms I was allocated both faced small internal spaces with zero view, minimal light, and certainly no sunlight. There are several rooms like this on each floor meaning there is a high chance of suboptimal accommodation. Certainly not a 5 star experience.

Room Tip: Demand one with outside windows.
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  • Stayed September 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rjosborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,

We very much appreciate your comments and are taken in the highest consideration.
We are sorry we could not match your expectations, our goal is to improve daily and to make our guests experiences better on future.

Thank you again for sharing your experience.
Kind regards,

Ignacio Zoco.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 September 2012

Just returned from a 5 night stay in the lovely Hospes hotel in Madrid.
Lovely room, with walk in wet room, rainfall shower, and modern bath.
Very quiet, despite being in the Prado district, all major sights are within walking distance.
The staff were very polite and helpful.
We thought there was a hidden maid in the room, as every time we had a shower ( and we had lots!), the towels were changed. Room was kept lovely and tidy.
Can't recommend this hotel enough.
Highly recommended

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank philipjhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,
We very much appreciate your opinion, it is a pleasure to receive such wonderful comments about Hospes Madrid and its staff.
We are very happy you enjoyed your stay and we hope we will have the opportunity to have you back in our Hotel.

Thank you again for sharing your experience.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
1 review
5 of 5 bubbles Reviewed 31 August 2012

we stay here for one night.just two days ago. thats our honeymoon . we didn't tell the hotel that's our purpose, but they still have wonder service like suit for us.Bathroom was a bit odd but looked modern and fancy.Hospes is located on plaza Independencia,at night we stay in front of wine bar such enjoyful.

Room Tip: "excellent quality linens, wonderful staff and love the smell of hotel fragance." "...
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  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Miumiu1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,
We very much appreciate your comments, we feel happy to receive good comments about Hospes Madrid and its staff.
The best thing, you enjoyed your stay.
We hope we will have the opportunity to have you back in our Hotel.

Kind regards,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 August 2012

Purpose:
I needed an hotel in Madrid same day. I had no info about hotels in Madrid. I needed a nice and cosy hotel, with a quiet room as I was sick and needed absolut rest.
I discovered Hospes hotel by chance, located 50 meters from friends house.
Location:
Hospes is located on plaza Independencia, Puerta de Alcalá, just between museums and shopping area.
Room:
May room was very quiet (my only request), with all amenities. Decoration very peaceful, all white and grey, TV, mini bar, sofa, AC, large shower, large windows.
Hotel:
High standard hotel. Very nice staff.
(there is a spa which I didn't visit)

Room Tip: You should precise if you want a quiet room. Mine was on the back, excellent. I slept with windows w...
See more room tips
  • Stayed August 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,
We very much appreciate your comments, we feel happy to receive good comments about Hospes Madrid
The best thing, you enjoyed your stay plenty of calm and the best possible rest.
We hope we will have the opportunity to have you back in our Hotel.

Kind regards,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Beach, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 August 2012

This was our second stay in Hospes Madrid this year. Don't think we'll stay elsewhere in Madrid.
Great location, large size rooms, US king-size bed, firm mattress, excellent quality linens, wonderful staff and love the smell of hotel fragance.
My husband flight was delayed so he arrived after midnight and the reception prepared sandwiches after the kitchen was closed.
We want to stay in its sister hotel, Hospes Maricel when we go to Mallorca:-)

Room Tip: We stayed in different rooms and they are all very good size
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  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 3 October 2012
Dear Guest,
We very much appreciate your comments, we feel happy to receive good comments about Hospes Madrid and its staff.
The best thing, you enjoyed your stay.
We hope we will have the opportunity to have you back in our Hotel.

Kind regards,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hospes Puerta de Alcala

Property: Hotel Hospes Puerta de Alcala
Address: Plaza Independencia 3, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Madrid
#19 Family Hotel in Madrid
#22 Luxury Hotel in Madrid
#44 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Hospes Puerta de Alcala 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Hospes Madrid Hotel Madrid
Hospes Hotel Madrid
Madrid Hospes Hotel

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