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“Stylish hotel in excellent location”

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Hotel Hospes Puerta de Alcala
Ranked #26 of 438 Hotels in Madrid
Certificate of Excellence
London
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Stylish hotel in excellent location”
Reviewed 1 February 2014

We are a couple in our late 30's and we stayed in this stylish hotel for 2nights and it was just fantastic from the moment we arrived until check out, staff were super friendly and rooms very extremely stylish and spacious.
Bathrooms very beautiful - yes they aren't separated by a door but they blend perfectly with the design of the room - can't understand why all the American reviewers keep complaining about everything about this hotel. In Europe this is what we consider a 5 stars property and I can't fault anything about this hotel. I used to live in Madrid and I know this area is safe and close to many great areas including the amazing Retiro park opposite.
Didn't try the breakfast, we missed it as we were sleeping so well on the amazing extra large beds- that says a lot!
Turndown service was awesome and I have nothing bad to say about this hotel.
We left a wallet in a taxi the previous night and the lady at reception did her utmost to get it back for us, outstanding service.

  • Stayed February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank DivingFrenchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 17 March 2014
Dear Guest

Thank you a lot for sharing a positive comment with us and for having chcosen the Hotel Hospes Madrid.
I am pleased to read that everything everything has been perfect during your last stay in our hotel. I will personally thank the staff for the good attention they gave you.
Thank you again and I hope that you will finally try the breakfast during your next stay in our hotel.

Sincerely

Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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745 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
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English first
London
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 29 January 2014

The Hospes Madrid is a fantastic modern hotel. Our room was amazing and the bathroom is one of the best I have seen in a hotel - it was just great. The breakfast is also great, with a buffet and a list of items which they will cook to order for you. The hotel is located a 15 minute walk from Plaza Major, with shops, restaurants and bars on your doorstep. The staff are unbelievably friendly and helpful, it was a pleasure to stay there, and when we go back to Madrid we will definitely stay there again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank SJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 17 March 2014
Dear Guest,

First of all I would like to thank you for the comment you’ve posted about your stay in our Hotel Hospes Madrid.
I am very happy to see that our hotel’s room, restaurant, staff and location satisfied you a lot.
We hope to welcome you back soon.
Best regards

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

Great hotel. Very central location. Rooms are very comfortable and cozy, with a lot of character (not your usual hotel-chain look). The service is very good and the staff super friendly and helpful. I'd absolutely recommend it!

  • Stayed January 2014, travelled solo
    • Value
    • Location
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Helpful?
1 Thank NatStewart2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 17 March 2014
Dear Mrs. Stewart,

Thank you a lot for sharing your opinion about our Hotel Hospes Madrid.
I am very pleased to learn that our services and staff made you have a “great experience”.
Thank you again and we hope to welcome you back soon.

Cordially,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 26 January 2014

We stayed here in October and had such a lovely time. The hotel is in a great location- very central. The rooms were clean, fresh, and lovely. The staff was very helpful during our stay in telling us what to check out and where to go.

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank Monira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 17 March 2014
Dear guest,

Thank you very much for having chosen Hotel Hospes Madrid for your last stay in our city and for having taken some of your valuable time to share a comment with us.
We are greatly pleased to know that you have found our services and staff outstanding.
We hope to welcome you back soon for your next stay in our city.
Sincerely,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
110 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 25 January 2014

A friend had recommended the Hospes Chain as the only place to stay in Spain. In Cordoba, we would agree, but not necessarily for Madrid.

We were driving into Madrid and the hotel was absolutely impossible to find and as we were calling repeatedly to get directions, they were not that helpful. The rooms are stylish though very small. The staff was friendly and helpful after we finally arrived.

Location is okay. We like to walk in cities and it was quite a hike to get anywhere worthwhile. Nice views if you get a room in the front.

Room Tip: Get a room on the front to see the plaza and the park across.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 January 2014

I've stayed twice in this establishment in the last month. In both occasions it was a business trip. The hotel greatest advantage is its location in the corner of Calle Serrano and Calle Alcala. Just steps from the magnificent Retiro park (Madrid's Central Park), exclusive shopping at Calles Serrano and Ortega & Gasset as well as great restaurants and entertaining.

The hotel is small (41 rooms) and it has the flavour of a boutique hotel. Reception service is very friendly and make an effort to make your stay enjoyable. Rooms vary a lot since the hotel adapts to the architecture and distribution of the old building. The bathroom is open to the room with a huge bathtub and enclosed toilet and shower. The shower is great, one of the best of similar hotels I have visited recently. Bed is very comfortable but missed a proper closet to place my clothing and belongings. It has an open closet with hungers but no drawers at all.


The restaurant is small but serves a decent breakfast with buffet and an egg only a-la-carte menu. The room service menu is very limited and not what you would expect in a 5 star establishment.

The hotel is not well suited for the business traveler; no business center or meeting facilities, most of the rooms don't have a desk to work on.
.
There is a spa and gym that I did not visit but has a very complete menu of services.

Room Tip: Ask for a room in the back of the hotel which are the quietest away from the buzz of the Plaza de In...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
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Helpful?
2 Thank fernandete66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Director General at Hotel Hospes Puerta de Alcala, responded to this review, 16 January 2014
First of all, I would like to thank you for having chose the Hospes Hotel during your recent visit to our city and for having taken some of your valuable time to share your comments with us regarding your experience in our hotel.

I am really concerned regarding your disappointment with your last stay in our hotel, for that reason, I would have preferred to contact you by mail apologizing for the inconveniences this situations may have caused you .

Dear Guest , we very much hope that you will grant us a renewed opportunity to welcome you back to the Hospes Madrid as soon as your travel plans will bring you back to Spain. I would appreciate if you could make your next reservation directly with me so that I personally can take care of your stay.

Best Regards

Miguel A, Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
19 reviews
7 hotel reviews
Reviewed 1 January 2014

Fantastic location and nice room but weard bathroom area. Our room was quite and nice large beds. Breakfast was a little bit expensive though the food was ok. The service in the outside bar and breakfastroom was terrible but front desk service was perfekt. We'll probably be back if the service gets better.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank Kjell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hospes Puerta de Alcala

Property: Hotel Hospes Puerta de Alcala
Address: Plaza Independencia 3, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Madrid
#19 Family Hotel in Madrid
#21 Luxury Hotel in Madrid
#44 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Hospes Puerta de Alcala 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Hospes Madrid Hotel Madrid
Hospes Hotel Madrid
Madrid Hospes Hotel

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