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“Great city hotel!”

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Hotel Hospes Puerta de Alcala
Ranked #26 of 436 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great city hotel!”
Reviewed 6 August 2014

From the welcome to the adios the staff were great. Polite, courteous, nothing too much trouble (with the exception of the bar staff outside, see below), these people are good - very good. Our room was on the third floor, inner courtyard. Very comfortable proper double bed, (not two singles pushed together); poor room lighting especially in wardrobe area; poor water pressure in shower but good bathroom area otherwise. Free wi fi including in room. Good breakfast buffet with local specialities.
Great location within walking distance of the Prado and across the road from the park Retiro, which is a real oasis. Easy walk to town centre and main shopping areas.
The only negative - being served clearly watered-down wine at the hotel outside bar on the first night. I know an Albarinho is light, but this was a clear rip off and I object!
I would definitely stay again and hope the bar staff are changed!

Room Tip: Away from the busy road side of the hotel with bars and restaurants is nice and quiet!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StigB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 19 August 2014
Dear Guest

Thank you very much for sharing your experience on trip advisor.and chosen the Hospes Hotel for your recent visit to Madrid.

We are very pleased to know you have found outstading our services and people.

We hope to welcome you back very soon.

With kind regards,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Russian first
  • Spanish first
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English first
Singapore
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 August 2014

We loved this cute hotel and the staff were super friendly and helpful. We had a loft room which I found a little troublesome as the wardrobe was downstairs and bed/bath upstairs. But was not a big deal. Staff spoke good English and were very friendly and helpful. There is a cool bar/restaurant next door which made is very convenient. The park is just opposite and it was really nice to go out for a run. It is a huge and beautifully manicured park. Very good value for money.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junnie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear Guest,

We are very pleased to know you enjoyed your experience with your family and you loved our hotel ans services.

Your kind comments regarding our people will be forwarded to them, I am sure they will be delighted to read them.

Looking forward to welcoming you very soon.

Best Regards

Miguel A. Molina
General Manager
gm.madrid@hospes.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

I would highly recommend this Hotel for people wanting something special. The staff, in particular the concierge Ilian, were amazing. We had trouble finding a restaurant Ilian had recommended so he walked us there!! We had room 404 which is a two story room - perfect for those people travelling with children as you have a completely separate space plus a view of the Piazza. Also perfect for people who want to entertain people in their room as you can hide the suitcases and mess upstairs. The hotel is also located in a great part of Madrid - close to Salamanca which is a lovely shopping and dining area (much nicer and quiter than Gran Via which should be avoided at all costs) and the Park Retiro (which has the lake you can row on and a great kids playground) and a short walk to the Prado.

Room Tip: Room 404 - we were told it was the best room in the hotel by the staff. It is a two story room with...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Megsy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Thank you a lot for sharing your opinion about our Hotel Hospes Madrid.
I am very pleased to learn that our services and staff made you have a “great experience”.
Thank you again and we hope to welcome you back soon.

Cordially,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2014

This has to be not only one of the best hotels in Madrid but one of the best city hotels in the world. The Hospes is super chic: with the most enormous rooms, the biggest beds in the world EVER, bathrooms you can have a football match in and right in the centre of Madrid. This really is one of our favourite hotels that we've ever stayed at and would recommend it again and again to anyone staying in Madrid. Also fantastic value. Lovely.

  • Stayed August 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Will T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear guest,
Thank you a lot for sharing a positive comment with us and for having chcosen the Hotel Hospes Madrid.
I am pleased to read that everything everything has been perfect during your last stay in our hotel. I will personally thank the staff for the good attention they gave you.
Thank you again and I hope that you will finally try the breakfast during your next stay in our hotel.
Sincerely,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

I recently took my wife to Madrid for her 30th birthday. I researched Hospes in good detail so I knew we were in for a treat but I didn't realise how big a treat it would be until we arrived.
The hotel is ideally located for transport links, shopping and countless restaurants but the striking thing about Hospes is the staff. Nothing was too much for them, particularly Llian who constantly went out of his way to help us during our stay.
I couldn't rate the hotel any higher and would love to return one day!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammyo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 23 July 2014
Dear Guest,
I would like to thank you for having chosen Hospes Madrid and for sharing such flatering review with us!
We are very pleased to read that you found our Hotel, its location and our team striking!
I will personally congratulate the team and specially Ilian for the great job he did with you.
Thank you again for the magnificent comment and for your loyalty.
We look forward to welcoming you back soon in our Hotel.
Sincerely,
Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
2 reviews
Reviewed 14 July 2014

I totally recommend this Hotel! The people spoke really good english and were very friendly. Llian, the bellman, deliver exemplary service and was very helpful trying to make our stay as comfortable as possible. This hotel is in the perfect location of Madrid!

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 23 July 2014
Dear Guest,
First of all thank you very much for having chosen Hosps Madrid and for taking some of your valuable time to share a comment on TripAdvisor.
We are very glad to know that our hotel and staff pleased you so much. I will personally congratulate the team and especially Ilian for the good attention they gave you.
We look forward to welcoming you back soon for you nxt stay in madrid.
Kind regards,
Miguel A. Molina
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
Reviewed 7 July 2014

Stayed two nights over a weekend. Lovely room on the back of the hotel, spacious with a pleasant outlook - nice and quiet at night. Breakfast was great - with a good choice of 'European' and typical Spanish food. We sat out in the Terrace bar and enjoyed the shade of the trees for breakfast and then again later in the evening with a Gin and Tonic from the wide selection.

Location was great, either for walking or the City Tour bus stopped outside on either of its two routes.

The staff couldn't do enough for you in a polite cheerful manner.

Excellent. Would definitely stay again

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicG301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 23 July 2014
Dear Guest,
First of all I would like to thank you a lot for having chosen Hotel Hospes Madrid and for sharing your experience with us.
We are really pleased to read that everything went perfectly during your stay and that you would stay again.
Thank you once again and we look forward to welcoming you back for your next stay in Madrid.
Sincerely,
Miguel A. Molina
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hospes Puerta de Alcala

Property: Hotel Hospes Puerta de Alcala
Address: Plaza Independencia 3, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Madrid
#19 Family Hotel in Madrid
#21 Luxury Hotel in Madrid
#44 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Hospes Puerta de Alcala 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Hospes Madrid Hotel Madrid
Hospes Hotel Madrid
Madrid Hospes Hotel

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