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“Great Location, Great Management, Great Hotel”

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Hotel Hospes Puerta de Alcala
Ranked #26 of 435 Hotels in Madrid
Certificate of Excellence
Gainesville, Florida
Level 4 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Location, Great Management, Great Hotel”
Reviewed 19 August 2014

Our plane arrived mid-morning so we found ourselves checking in early to the Hospes Madrid. As our room was not available yet, we wandered through this beautiful historical hotel, built in the 1800’s, which has been refurbished with all the modern amenities we spoiled travelers have come to expect. The hotel manager noticed us, introduced himself and upon hearing we were waiting on a room, upgraded us on the spot.-- Now that is service! Located downtown within walking distance to the Parque del Retiro, as well as the many museums Madrid has to offer, the Hospes Madrid proved to be not only a great location but a great hotel. The fact we returned and spent another night after traveling to Pamplona for the festival Fiesta de San Fermin--probably says it all.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank gator2853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
London
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2014

This is a modern, minimalist hotel for great for couples who want a sophisticated city break. The deluxe room lacked a view but was enormous. In-rook wifi is free and the connection is great. There is a nice bar in front of the hotel with a beautiful view of Plaza de la Independencia. The concierge, Luis has a great knowledge of restaurants across Madrid and was able to make suggestions for exactly the type of places we wanted to eat. He's a pro!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank jlinsao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear Guest,

Thank you very much for having chosen Hotel Hospes Madrid and for having taking some of your valuable time to share such a comment with us.
I am really pleased you have found our facilities and staff nice and friendly.
Thank you again and I hope we will welcome you back soon for your next stay in Madrid.

Sincerely,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 August 2014

We really enjoyed our stay at Hospes Madrid! In addition to great room rates and an extremely comfortable bed, the hotel offers a nice sidewalk bar overlooking the beautiful Plaza de la Independencia and walking distance to the Retiro and shops in Salamanca. Luis, the concierge, was incredibly attentive and helpful. In fact, he recommended one of the best restaurants we have ever had the pleasure of visiting. I highly recommend the hotel.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank LondonTraveller61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear guest,

Thank you very much for having chosen Hotel Hospes Madrid for your last stay in our city and for having taken some of your valuable time to share a such a comment with us.
We are greatly pleased to know that you have found our services and staff outstanding.
We are looking forward to welcoming you back soon for your next stay in Madrid.

Warm regards,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ny
Level 1 Contributor
3 reviews
Reviewed 11 August 2014 via mobile

The service and attention is what makes this hotel so special. Always with a smile and doing all that is in your hands to help. I stayed in several hotels in madrid and by far this is the best location and first class service.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cserrano77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear Guest,

Thank you very much for posting such a flattering comment with us!
Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay.

Kind regards,and THANK YOU

Miguel A. Molina
General Manager
gm.madrid@hospes.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 August 2014

Started our holiday here and was happy with our choice. Great location, no more than 10 mins walk to the main galleries and right opposite a lovely park with rowing boats (a fun way to spend the morning) and really good, pleasant staff who gave us a great restaurant recommendation (ten con ten), booked us in at the hammam and were pleased to help however they could. We didn't have breakfast, it seemed quite expensive and there are several little cafes really nearby where you can pick up a coffee, juice and tostada for much cheaper than the hotel breakfast. The pool is very small, or bijou, as our guidebook described it, but still nice to have after a day of walking around the city. The only thing we didn't like was that the bathroom is sort of squeezed into the corner of the room and the toilet door is just frosted glass, so not very private. I would certainly stay here again but would upgrade from the cheapest room option to make sure we got a proper bathroom. Overall thought very good value for the quality of the place and the calm oasis and happy to recommend.

Room Tip: upgrade to get a separate bathroom.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SES1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 12 August 2014
Dear Guest,

First of all I would like to thank you for the comment you’ve posted about your stay in our Hotel Hospes Madrid.
I am very happy to see that our hotel’s room, staff and location satisfied you a lot.
We hope to welcome you back soon.
Kind regards,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 August 2014

From the welcome to the adios the staff were great. Polite, courteous, nothing too much trouble (with the exception of the bar staff outside, see below), these people are good - very good. Our room was on the third floor, inner courtyard. Very comfortable proper double bed, (not two singles pushed together); poor room lighting especially in wardrobe area; poor water pressure in shower but good bathroom area otherwise. Free wi fi including in room. Good breakfast buffet with local specialities.
Great location within walking distance of the Prado and across the road from the park Retiro, which is a real oasis. Easy walk to town centre and main shopping areas.
The only negative - being served clearly watered-down wine at the hotel outside bar on the first night. I know an Albarinho is light, but this was a clear rip off and I object!
I would definitely stay again and hope the bar staff are changed!

Room Tip: Away from the busy road side of the hotel with bars and restaurants is nice and quiet!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StigB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 19 August 2014
Dear Guest

Thank you very much for sharing your experience on trip advisor.and chosen the Hospes Hotel for your recent visit to Madrid.

We are very pleased to know you have found outstading our services and people.

We hope to welcome you back very soon.

With kind regards,

Miguel A. Molina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 4 Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 August 2014

We loved this cute hotel and the staff were super friendly and helpful. We had a loft room which I found a little troublesome as the wardrobe was downstairs and bed/bath upstairs. But was not a big deal. Staff spoke good English and were very friendly and helpful. There is a cool bar/restaurant next door which made is very convenient. The park is just opposite and it was really nice to go out for a run. It is a huge and beautifully manicured park. Very good value for money.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junnie20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel M, Gerente at Hotel Hospes Puerta de Alcala, responded to this review, 18 August 2014
Dear Guest,

We are very pleased to know you enjoyed your experience with your family and you loved our hotel ans services.

Your kind comments regarding our people will be forwarded to them, I am sure they will be delighted to read them.

Looking forward to welcoming you very soon.

Best Regards

Miguel A. Molina
General Manager
gm.madrid@hospes.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hospes Puerta de Alcala

Property: Hotel Hospes Puerta de Alcala
Address: Plaza Independencia 3, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Madrid
#19 Family Hotel in Madrid
#21 Luxury Hotel in Madrid
#44 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Hospes Puerta de Alcala 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Hospes Madrid Hotel Madrid
Hospes Hotel Madrid
Madrid Hospes Hotel

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