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ME BY MELIA MADRID Reina Victoria
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Reviews (3,298)
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1,861
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99
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All reviewsrooftop barmode roommaxi barana la santagreat locationtapasthe penthouseoverlooking the squaretrendy hotelmini baramazing hotelstandard roombars and restaurantsgreat showeran upgraderooms are smalllong weekend
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1,415 - 1,420 of 3,298 reviews
Reviewed 3 April 2012

We have just returned from a weekend break in Madrid staying in the ME Madrid, which is located directly on the Plaza de Santa Anna, which is ideal for sightseeing and evening entertainment.
I had emailed the hotel with queries prior to our trip and liaised with José Arenas, who made the effort to meet us on arrival and who could not have been more helpful.
We had upgraded to a Supreme Room and this was definitely worth the additional cost – the room had a superb view overlooking the square. The room itself was extremely comfortable with everything you would expect and require.
Overall, the hotel standards and service was exceptionally good, and although not cheap, was certainly worth the money and I would definitely recommend this hotel to anyone visiting Madrid.

  • Stayed: March 2012, travelled as a couple
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1  Thank jgreenwood_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEMadrid, Manager at ME BY MELIA MADRID Reina Victoria, responded to this reviewResponded 10 June 2012

Dear Jgreenwood,

Thank you very much for your beautiful words. It was a pleasure hosting you at ME Madrid.

All the best,

Jose Arenas
Aura Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2012

100 meters from Plaza del Sol means that the hotel is in the absolute center of Madrid. Just around the block are some nice restaurants, and the shopping area starts just north of Plaza del Sol. The historical center with plaza mayor, the castle, austrias and so on are within comfortable walking distance. Staff was friendly if slightly busy. Breakfast buffet was good : spanish standard; a bit heavy on the white bread but otherwise there was plenty to choose from.

  • Stayed: March 2012, travelled with family
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Thank Ethan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEMadrid, Manager at ME BY MELIA MADRID Reina Victoria, responded to this reviewResponded 10 June 2012

Dear Ethan A,

Thank you very much for your positive comments!

Hope to welcome you soon back.

Greetings,

Jose Arenas
Aura Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

I stayed at this hotel in late January. I had been wanting to stay in this hotel for quite some time and was bitterly disappointed. The room was tiny, the view was of a wall, and most shockingly of all, I had no hot water in my shower. They left me waiting for half an hour, whilst they sent someone to verify that the hot water was not actually working, and then sent me to a different room on the other side of the floor in my bath robe!! It was shocking!! For this "mild" inconvenience, as they termed it, after an argument, they only wanted to offer me 10% off!! It was only after much arguing that I got it down further!

Needless to say, I will NOT be going back.

  • Stayed: January 2012, travelled as a couple
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4  Thank GemGib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEMadrid, Manager at ME BY MELIA MADRID Reina Victoria, responded to this reviewResponded 10 June 2012

Dear GemGib,

Thank you very much for your time and your comments.

I really apologize for all the inconveniences caused during your stay and you can be assured that I have followed up on this issue in order to enhance the quality of our services.

I really hope you will reconsider to stay at ME Madrid again and rest at your entire disposal for anything you may require.

Yours sincerly,

Jose Arenas
Aura Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2012

Just back from 3 days in Madrid. Fantastic location, superb customer service from start to finish, small touches here and there, makes a great deal of difference. Miriam was a joy to deal with as was alvaro. Rooms were a decent size considering the location. Room 510 was our room, incredible view overlooking the plaza. Only negative is the noise, music could be heard in room next door, and on Friday night was quite noisy on the plaza if you are trying to sleep, but if I was returning to Madrid I would definitely book this hotel and room( not if, but when). We have been to Rome, Paris, London, Barcelona, Lisbon, Prague, and Amsterdam on city breaks and Madrid easily beats them all! Such fantastic people, fab customer service, super value and locals everywhere, no real tourist traps.

  • Stayed: March 2012
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Thank OwnerCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

I stayed at the hotel for 4 nights, and it's an ideal springboard into Madrid due to the perfect location. The conference facility is good. The staff are friendly and professional, the breakfast is great, the room is small but sufficient, and overall the experience is excellent.

  • Stayed: March 2012
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1  Thank JacquiAb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEMadrid, Manager at ME BY MELIA MADRID Reina Victoria, responded to this reviewResponded 10 June 2012

Dear JacquiAb,

Thank you very much for your very kind words regarding your experience at ME Madrid Hotel.

We hope to welcome you soon back!

Jose Arenas
Aura Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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