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“Excellent Service and Great Location” 4 of 5 bubbles
Review of Sercotel Suites Viena

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Sercotel Suites Viena
Ranked #22 of 444 Hotels in Madrid
Certificate of Excellence
Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service and Great Location”
4 of 5 bubbles Reviewed 25 May 2014

The front desk staff "Laura" service was excellent. Check in was quick and she answered all our questions when we arrived, and during our entire stay. Helped me to book the train tickets. She is fantastic! The hotel is ideally located. It is just a few mins walk to Plaza de España Metro Station. The Grand Via shopping district, all within an easy walk. I highly recommend this hotel to anyone!

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Isabella052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 26 May 2014
Dear Isabella,
Thank you so much for your time. Tripadvisor is the best way for us to measure our guest´s satisfaction.
Laura sends you her best regards and says she has been very pleased to attend you.
We hope to see you again when you decide to come to Madrid.
Best regards from Suites Viena Staff (especially Laura :))!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,232 reviews from our community

Traveller rating
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    62
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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English first
NORTH WALES
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We have just come back from our stay - 5 couples on a city break. Could not fault hotel, reception staff who we came into contact with where extremely helpful and polite. For a continental breakfast it could not be faulted a brilliant selection, a complementary bottle of water for each guest. Location good, not far to walk into centre very close to the Palace. If I had a criticism our bathrooms where very small, a bit of a tight squeeze if using the toilet and somebody coming into bathroom, but that is only a small issue. Overall a brilliant stay.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WELSHLASSIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 26 May 2014
Dear Guest,
Thank you for coming to us with your nice review.
We try to do our best even though we make mistakes. But we are human :).
We will be pleased to shelter you again whenever you want.
Best regards form Suites Viena Staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, England, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 22 May 2014 via mobile

Clean, modern, contemporary, efficient but the big plus.....what a location, seriously this place is 5 minutes from the palacio real and it costs 70quid a night.

Its a fantastic place to stay and so convenient, if we go back to Madrid and we will we will definately stay here.

My 4th visit to Madrid and the best place for me by far

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Guy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 26 May 2014
Dear Guy,
We appreciate so much your sweet comments.
Thank you for being faithfull to Suites Viena!!!
Best regards from Suites Viena Staff!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

Superb hotel, certainly one of the very best I've stayed in. The rooms are large and very aesthetically furnished without being ostentatious. The beds are comfortable and the city view rooms enjoy spectacular views. The bathrooms really are magnificent - spacious, spotless and just splendid. Amazing hotel experience.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 23 May 2014
Dear Sally,
Thank you for choosing Suites Viena during your recent stay!!
And thank you especially for giving us your review and for leaving it on Tripadvisor!!!
It is the best way to know how guests feel.
We hope you trust us again during your next stay at Madrid.
Best regards from Suites Viena Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

Not overly impressed externally, but much nicer inside. The apartment was well equipped with kitchen facilities, should you need them. Everything neat, clean, tidy and comfortable. Good central location, can recommend cafe/bar turn right outside hotel, then first left, up that street on the right hand side. Their logo is two cracked eggs(?). Here you will find an excellent welcome with great tapas gratis with each round of drinks.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Verity67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 20 May 2014
Dear Guest,
We are so happy you liked Suites Viena.
Thank you so much for letting us know your opinion. We would like to make it better every day.
And your opinion is very helpful.
Thank you for dedicating us your time.
We hope to see you back at Suites Viena when you travel to Madrid.
Best regards from Suites Viena Staff!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 May 2014 via mobile

I love staying here when I'm in Madrid. It's in a great location near Gran Vía and Plaza de España. The hotel staff is attentive. Free wi-fi. I don't order their breakfast and instead have it up the block at the Cafe Viena. I highly recommend the hotel!

Stayed May 2014, travelled with friends
Helpful?
2 Thank vocecita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 19 May 2014
Dear Guest,
Thank you for trusting Suites Viena during your stays at Madrid.
Moreover, we really appreciate your review on Tripadvisor to let us know your opinion and try to improve.
Best regars from Suites Viena Staff!!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Vancouver, Canada
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

The Suites Viena is located just off Plaza Espana, with the metro station and the city tours bus stop close by. The Temple of Debod 3 minutes walk and the Palace 25 minutes walk, Gran via shopping precinct 5 minutes walk, so it is very central. The hotel looks nondescript much from the street but is very nice inside. The rooms and beds were the best that I had found in Spain and Portugal. The rooms have a kitchenette, but you have to ask for plates and utensils. The staff on the front desk were first class and helped us in numerous areas. The garbage/ rubbish truck came around at 3.30 am everyday. When we complained the staff quickly switched us to a room in the rear of the hotel . This is primary a businessman's hotel and the staff were cleaning the rooms at 9am and vacuuming the halls which was a little annoying. They had a buffet breakfast special two for 15 euros; I did not try it, but it looked good. I would definitely recommend staying at Suites Viena.

Room Tip: without hesitation ask for a room at the rear of the hotel; there no much of a view from the front o...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nickpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Sercotel Suites Viena, responded to this review, 16 May 2014
Dear Guest,
Thank you so much for coming choosing Suites Viena during your recent stay.
And thank you for advising us about the noise of the vacuum cleaner. It si true many of oyr guests during weekdays come for business reasons. But there are also many other guests who come for tourism and we must take care of them. We will try to improve that.
We hope next time you come to Suites Viena you can tell your stay has been better!!
Thank you so much for leaving your review on this great plattform called Tripadvisor.
Looking forward to seeing you again!!!
Best regards from Suites Viena Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sercotel Suites Viena

Property: Sercotel Suites Viena
Address: Calle Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Arguelles
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Madrid
#13 Family Hotel in Madrid
#35 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sercotel Suites Viena 3*
Number of rooms: 57
Official Description (provided by the hotel):
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
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Also Known As:
Viena Hotel Madrid

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