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“Great location and value for money”

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Suites Viena – Plaza de Espana
Ranked #30 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 1 June 2014

We stayed at SV Suites for three nights. The trip advisor rating was bang on. Great location, in regard to convenience to attractions. Modern complex. The rooms are big and basic. Clean. The breakfast was very good. The desk staff were fantastic, especially Laura, who I dealt with on several occasions. She could not have been more polite, and helpful, thank you. There is also some great restaurants nearby. Just let trip advisor guide you. We did and we're not disappointed. Try Bistro Metro

  • Stayed: May 2014, travelled as a couple
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Thank 1AWAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 5 June 2014

Dear Guest,
Thank you for your sweet review! we are happy you spent a nice time with us.
We will try to keep doing the best even though we are not perfect and sometimes we make mistakes (thank you for dealing with that)
Best regards from Suites Viena Staff (especially Laura :))
If you ever come back to Madrid, we will be pleased to accommodate you again!

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314 - 320 of 1,358 reviews

Reviewed 30 May 2014

Positives:

+ Excellent location: 2-3 minutes' walk to Plaza Espana and Ventura Rodriguez Metro stations, and one street away from the greenery of Madrid's parks; we found the area almost deserted when we checked in, but later realized it was due to the timing (Sunday night). There are restaurants and a convenience store within a minute's' walk

+ Quiet rooms with comfortable beds: had a room facing away from the street on the 4th floor, and enjoyed a good night's sleep

Negatives:

- None in particular

Areas for improvement:

~ Service was mixed; while the lady at the reception during the day was excellent, the gentleman holding fort at night could have been friendlier

~Breakfast: No major complaints, but one of us was vegetarian and felt that there were not enough options

Room Tip: Choose higher floor, facing away from the street if you want very quiet atmosphere
See more room tips
  • Stayed: May 2014, travelled as a couple
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1  Thank nilanshuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 5 June 2014

Dear Guest,
Thank you so much for everything. Your comment is so helpul for us.
We are going to try to improve all the things you mention.
Next time, please contact us before coming, so we can maybe have more vegetarian food for breakfast.
We apologise if any people was not as nice as he should have.
Hope to see you again sometime!!
Best regards from Suites Viena Staff!

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Reviewed 25 May 2014

The front desk staff "Laura" service was excellent. Check in was quick and she answered all our questions when we arrived, and during our entire stay. Helped me to book the train tickets. She is fantastic! The hotel is ideally located. It is just a few mins walk to Plaza de España Metro Station. The Grand Via shopping district, all within an easy walk. I highly recommend this hotel to anyone!

  • Stayed: May 2014, travelled with family
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2  Thank Isabella052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 26 May 2014

Dear Isabella,
Thank you so much for your time. Tripadvisor is the best way for us to measure our guest´s satisfaction.
Laura sends you her best regards and says she has been very pleased to attend you.
We hope to see you again when you decide to come to Madrid.
Best regards from Suites Viena Staff (especially Laura :))!!!

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Reviewed 23 May 2014

We have just come back from our stay - 5 couples on a city break. Could not fault hotel, reception staff who we came into contact with where extremely helpful and polite. For a continental breakfast it could not be faulted a brilliant selection, a complementary bottle of water for each guest. Location good, not far to walk into centre very close to the Palace. If I had a criticism our bathrooms where very small, a bit of a tight squeeze if using the toilet and somebody coming into bathroom, but that is only a small issue. Overall a brilliant stay.

  • Stayed: May 2014, travelled with friends
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Thank WELSHLASSIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 26 May 2014

Dear Guest,
Thank you for coming to us with your nice review.
We try to do our best even though we make mistakes. But we are human :).
We will be pleased to shelter you again whenever you want.
Best regards form Suites Viena Staff!

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Reviewed 22 May 2014

Clean, modern, contemporary, efficient but the big plus.....what a location, seriously this place is 5 minutes from the palacio real and it costs 70quid a night.

Its a fantastic place to stay and so convenient, if we go back to Madrid and we will we will definately stay here.

My 4th visit to Madrid and the best place for me by far

Stayed: May 2014, travelled as a couple
1  Thank Guy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 26 May 2014

Dear Guy,
We appreciate so much your sweet comments.
Thank you for being faithfull to Suites Viena!!!
Best regards from Suites Viena Staff!!

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Reviewed 19 May 2014

Superb hotel, certainly one of the very best I've stayed in. The rooms are large and very aesthetically furnished without being ostentatious. The beds are comfortable and the city view rooms enjoy spectacular views. The bathrooms really are magnificent - spacious, spotless and just splendid. Amazing hotel experience.

  • Stayed: September 2013, travelled as a couple
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1  Thank Sally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 23 May 2014

Dear Sally,
Thank you for choosing Suites Viena during your recent stay!!
And thank you especially for giving us your review and for leaving it on Tripadvisor!!!
It is the best way to know how guests feel.
We hope you trust us again during your next stay at Madrid.
Best regards from Suites Viena Staff

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Reviewed 18 May 2014

Not overly impressed externally, but much nicer inside. The apartment was well equipped with kitchen facilities, should you need them. Everything neat, clean, tidy and comfortable. Good central location, can recommend cafe/bar turn right outside hotel, then first left, up that street on the right hand side. Their logo is two cracked eggs(?). Here you will find an excellent welcome with great tapas gratis with each round of drinks.

  • Stayed: April 2014, travelled with friends
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4  Thank Verity67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena – Plaza de Espana, responded to this reviewResponded 20 May 2014

Dear Guest,
We are so happy you liked Suites Viena.
Thank you so much for letting us know your opinion. We would like to make it better every day.
And your opinion is very helpful.
Thank you for dedicating us your time.
We hope to see you back at Suites Viena when you travel to Madrid.
Best regards from Suites Viena Staff!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suites Viena – Plaza de Espana

Address: Calle Juan Alvarez Mendizabal 17, 28008 Madrid, Spain (Formerly Sercotel Suites Viena)
Region: Spain > Community of Madrid > Madrid > Arguelles
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Madrid
#13 Family Hotel in Madrid
#35 Romantic Hotel in Madrid
Price Range: £65 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Suites Viena – Plaza de Espana 3*
Number of rooms: 57
Official Description (provided by the hotel):
Suites Viena Plaza de España is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena Plaza de España from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena Plaza de España is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
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Also Known As:
Viena Hotel Madrid

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