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“Great design, quiet & great location”
Review of Suites Viena

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Suites Viena
Ranked #25 of 436 Hotels in Madrid
Certificate of Excellence
Jerusalem, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great design, quiet & great location”
Reviewed 29 June 2014

I and my wife stayed at this hotel for seven nights from the 18 to the 25 of June 2014. We asked for a quiet room and got room 509, which was perfect. Such a quiet room is a rarity in a city which never sleeps.
The clean minimalist design of this establishment is a tour de force of modern architecture.
The room was large enough, except the bathroom, well equipped, including a kitchenette with all you need for modern simple cooking and a king-size comfortable bed. It was always sparkling clean, except the windows. But the amenities supplied were also "minimalist": a little piece of solid soap, a good plastic comb, a bath cap and a razor of a very low quality.
The location of this property is very good, 150 meters north to Plaza de España.
At the front desk they made us an offer - buffet breakfast for the two of us at the price of 15 euros. It proved to be a smart choice. I would like to mention, especially Cristoph being efficient and friendly.
We will definitely stay at this hotel again in our next visit to Madrid.

Room Tip: Rooms facing the courtyard on a higher floor are quieter.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 1 July 2014
Dear Guest,
Thank you so much for your comments. We appreciate the time you have dedicated to us leaving your review on tripadvisor.
We will try to improve (maybe change the razors) as far as we are able to!!
We thank you also for your comments, that for sure help us to be known by other posible guests!
Thank you from all the Staff at Suites Viena (especially Christoph).
If you ever come back to Madrid, we will be pleased to see you again. Our home is your home.
Best regards!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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Northern NJ
Level Contributor
353 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 22 June 2014

After hearing reviews of noisy Madrid hotels, this was a pleasant surprise. The price was very affordable and it's in a great neighborhood and only 10 minutes walk from the Royal Palace. The rooms are clean and spacious and the hotel has a fresh feel to it. There are a number of outstanding restaurants in the neighborhood (see my other reviews).

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoyLScam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 24 June 2014
Dear Roy,
Thank you for your sweet comments. For sure we are not perfect and we make mistakes, but I am glad you have enjoyed your recent visit to Madrid.
We thank you especially for leaving your comments on Tripadvisor. It is the best way for us to try to defeat our weaknesses.
We would love to see you again anytime you decide to come back to Madrid.
Best regards from all the Staff at Suites Viena.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapala, Mexico
Level Contributor
218 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed 12 June 2014

We stayed on the top (sixth) floor. These rooms are a bit larger and include a very large balcony with table and four chairs plus lounge chair. Very nice on a summer day. The room had a king size bed (2 twins pushed together), two armchairs, and two chairs and table, small TV, lots of closet space, and a kitchenette with two burners, water heating pot, microwave and mini fridge. Utensils and plates for 2 people. They provide dish washing detergent, and toiletries in bathroom (combo shower/tub). Plenty of hot water, good air conditioning. VERY QUIET. English speaking staff at front desk. We felt it was better to pay extra for the room with terrace and balcony, then to pay the 13 Euros each for the breakfast downstairs which included coffee, ham/cheese, lots of pastries and breads, and fruit. That way we could prepare a hot breakfast and enjoy chilled wine and cheese on our terrace at night. The hotel is about three blocks to the Plaza España metro station. Great value compared to other hotels that we have stayed in before in Madrid.

Room Tip: We think the extra charge for the sixth floor rooms with terrace was worth it.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 24 June 2014
Dear Guest,
We are so happy you had a nice stay at Suites Viena!
And we appreciate your comments on Tripadvisor!!
you are welcome any time you want to visit Madrid and would love to see you again.
We send you our best wishes
Best regards form all the Staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

Would recommend this excellent hotel if you are visiting Madrid
Great location for the City centre with pleasant staff
Rooms and hotel pristine and very modern throughout
There was a problem with the air conditionimg on one of the nights we stayed but it was sorted out immediately by the staff

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ardlee44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 11 June 2014
Dear Guest,
Thank you so much for choosing Suites Viena during your recent stay in Madrid.
We thank you even more for leaving your review on Tripadvisor.
Not only it is time you dedicate to us, but also you let us know if we do it ok or not.
But, especially, we can try to improve!!
We apologise for the trouble with the air conditioning. Sometimes machines do not want to work!!!
Hope to see you again!!
Best regards from Suites Viena Staff!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 June 2014

We stayed at SV Suites for three nights. The trip advisor rating was bang on. Great location, in regard to convenience to attractions. Modern complex. The rooms are big and basic. Clean. The breakfast was very good. The desk staff were fantastic, especially Laura, who I dealt with on several occasions. She could not have been more polite, and helpful, thank you. There is also some great restaurants nearby. Just let trip advisor guide you. We did and we're not disappointed. Try Bistro Metro

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank 1AWAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 5 June 2014
Dear Guest,
Thank you for your sweet review! we are happy you spent a nice time with us.
We will try to keep doing the best even though we are not perfect and sometimes we make mistakes (thank you for dealing with that)
Best regards from Suites Viena Staff (especially Laura :))
If you ever come back to Madrid, we will be pleased to accommodate you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 May 2014

Positives:

+ Excellent location: 2-3 minutes' walk to Plaza Espana and Ventura Rodriguez Metro stations, and one street away from the greenery of Madrid's parks; we found the area almost deserted when we checked in, but later realized it was due to the timing (Sunday night). There are restaurants and a convenience store within a minute's' walk

+ Quiet rooms with comfortable beds: had a room facing away from the street on the 4th floor, and enjoyed a good night's sleep

Negatives:

- None in particular

Areas for improvement:

~ Service was mixed; while the lady at the reception during the day was excellent, the gentleman holding fort at night could have been friendlier

~Breakfast: No major complaints, but one of us was vegetarian and felt that there were not enough options

Room Tip: Choose higher floor, facing away from the street if you want very quiet atmosphere
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nilanshuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 5 June 2014
Dear Guest,
Thank you so much for everything. Your comment is so helpul for us.
We are going to try to improve all the things you mention.
Next time, please contact us before coming, so we can maybe have more vegetarian food for breakfast.
We apologise if any people was not as nice as he should have.
Hope to see you again sometime!!
Best regards from Suites Viena Staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

The front desk staff "Laura" service was excellent. Check in was quick and she answered all our questions when we arrived, and during our entire stay. Helped me to book the train tickets. She is fantastic! The hotel is ideally located. It is just a few mins walk to Plaza de España Metro Station. The Grand Via shopping district, all within an easy walk. I highly recommend this hotel to anyone!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Isabella052014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suitesviena, DIRECTORA at Suites Viena, responded to this review, 26 May 2014
Dear Isabella,
Thank you so much for your time. Tripadvisor is the best way for us to measure our guest´s satisfaction.
Laura sends you her best regards and says she has been very pleased to attend you.
We hope to see you again when you decide to come to Madrid.
Best regards from Suites Viena Staff (especially Laura :))!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suites Viena

Property: Suites Viena
Address: Calle Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Arguelles
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Madrid
#13 Family Hotel in Madrid
#35 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Suites Viena 3*
Number of rooms: 57
Official Description (provided by the hotel):
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
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Also Known As:
Viena Hotel Madrid

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