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“More staff needed”

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Hilton Madrid Airport
Ranked #75 of 436 Hotels in Madrid
Certificate of Excellence
Los Angeles, California
Level Contributor
207 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“More staff needed”
Reviewed 29 June 2013

We spent one night here and found the hotel to be spacious and clean, and the rooms comfortable after a long flight. We appreciated the shuttle service to and from the Madrid airport. The first room we were shown reeked of cigarette smoke - not the hotel's fault. They promptly gave us another room, where the air conditioner was broken, but they quickly sent up a repair person to remedy the problem. So, high marks there. Excellent buffet breakfast. Our only issue is that there are so many guests checking out at the same time in the morning that the line becomes unwieldly, and the desk staff seemed cranky about printing boarding passes. It's still a good choice for an airport hotel, but more staff would be handy.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director General at Hilton Madrid Airport, responded to this review, 1 July 2013
Thank you very much for your comments.

At Hilton we value our guests feedback as this help us to improve day after day.

I am sorry to hear that you had issues with the room, but on the other hand this helps me to see that my team is acting properly when facing and issue.

I hope to welcome you again soon to the Hilton Madrid Airport.

Alessio Colavecchio
Hotel Manager
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Las Vegas, Nevada
Level Contributor
3 reviews
Reviewed 27 June 2013

outstanding hotel. large rooms, beautiful bathroom. great breakfast buffet. wish we could have stayed longer. will definitely stay there again. we used the shuttle from the airport and it was very quick and efficient.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank loes64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director General at Hilton Madrid Airport, responded to this review, 1 July 2013
Thank you very much for taking the time to share your comments with us.

I am glad to hear that you had a nice stay and I am really looking forward to welcome you again soon with a bit more of time to visit this amazing city and relax in our leisure facilities.

We are launching a project called Hilton 24hours where you can discover best kept places of the city. the videos are available in youtube.

Alessio Colavecchio
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2013

upgraded to executive rooms that includes breakfast and all the goodies that lounge provides such fun
love the setting amid motorways lots of glass/ chrome spa gym pool with water features room/bath facilities etc excellent
service 1st class comforting secure not expensive i always stay there
cp

Room Tip: all rooms quiet and good
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  • Stayed April 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank cynthia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director General at Hilton Madrid Airport, responded to this review, 27 June 2013
I am glad that you enjoyed your stay with us was pleasant and worthy.

I have shared your nice feedback with my team and they feel really proud to have exceeded your expectations.

I hope to have the pleasure to welcome you again soon to the Hilton Madrid.

Alessio Colavecchio
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2013

My husband and I had a wonderful time at this hotel. The staff was wonderful and very helpful. Tarik was so helpful and very informative. Without his help we would have not know where to go and what to see.Thank You again Tarik! Everyone was so helpful and kindhearted made us feel right at home.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bouchra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director General at Hilton Madrid Airport, responded to this review, 27 June 2013
Thank you very much for your comments.

I am really pleased to hear that my Front Office team made a difference in your trip to Spain.

We all are looking forward to welcome you again soon!

Alessio Colavecchio
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
2 reviews
Reviewed 23 June 2013

My flight arrived late but I was fortunate enough to meet the free hotel shuttle within 5 minutes. The transfer to the hotel was fast and efficient. Check in was a very pleasant experience again fast and efficient. The Madrid airport hotel is new and beautiful although situated a distance from shops and restaurants. My room was also spotless, spacious and quiet. I ate both lunch and dinner at the hotel. The food is good but expensive and the service was professional. I was very pleased with this hotel experience and would definitely recommend it as a stop over choice. Well done again Hilton.

  • Stayed June 2013, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, 24 June 2013
Thank you very much for your kind review.
I am glad to know that you enjoyed your stay with us at the Hilton Madrid Airport and I am pleased to that you liked the hotel design and architecture.
I am looking forward to welcoming you again soon to the Hilton Madrid.
Alessio Colavecchio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 June 2013

We had a flight out of Madrid at 10 AM and arrived at Barajas at 4 PM the prior evening. I'd reserved the Hilton, which is a 10 minute drive from Terminal 1 and has a free shuttle service three times/hour. The hotel is ultra-modern, has a friendly, professional staff, and quiet, spacious comfortable rooms. It is everything I'd want in an airport hotel (my standard is the Sofitel at Terminal 5 in Heathrow and outside of the need to drive a few minutes, this Hilton comes close). They have a restaurant that is sterile-modern in its look and has an interesting menu. However, we opted to take a 20 minute taxi drive into Madrid and to dine at Botin instead. Would i overnight here again when the need arises? yes.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, 24 June 2013
Thank you very much for your nice comment. I am delighted to hear that you enjoyed your stay with us at the Hilton Madrid Airport and that you liked the hotel design and the rooms. Thank you very much for your recommendation.

Looking forward to welcoming you again soon.
Alessio Colavecchio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
66 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 June 2013 via mobile

Upon checkin I discovered that the hotel had the incorrect hhonors status and gave me a difficult time about straightening this out as I had just made gold status which is important as it gives the person who has it certain perks such as executive lounge access. I also had to have the key to the room reissued more than once due to lift issues which should not have happened. The executive room I had was exceptionally good with some of the best facilities I have seen. The hotel also is isolated so the only real food option is to eat at the hotel restaurant.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reisert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, 24 June 2013
Thank you very much for taking the time to write us a review.
I am pleased to hear that you liked the executive suite and I am really sorry for the issues.
I hope I will have the pleasure to welcome you again soon in order to change the negative impression you are now under.
Alessio Colavecchio
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Madrid Airport

Property: Hilton Madrid Airport
Address: Avenida Hispanidad 2-4, 28042 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Madrid
#43 Family Hotel in Madrid
#43 Romantic Hotel in Madrid
#56 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Madrid Airport 5*
Number of rooms: 284
Official Description (provided by the hotel):
The stylish Hilton Madrid Airport hotel is just minutes from Madrid Barajas International Airport and the bustling cosmopolitan city of Madrid. Take advantage of the complimentary shuttle service to and from the airport and stops at attractions or use the nearby Metro station as your link to the city of Madrid.Indulge in a fantastic selection of rooms at this Madrid hotel which include impressive marble bathrooms, flat-screen LCD or plasma TVs and wireless internet access. Guest rooms feature heated floors and floor-to-ceiling windows. Executive, deluxe and relaxation rooms offer complimentary access to the Executive Lounge. Enjoy a suite that offers a separate living room and fluffy bathrobes for your comfort and convenience. Refresh with a swim in the hydrotherapeutic pool and exercise in the fully equipped fitness center.Consider the self-contained Convention Center located in the North Tower of the Hilton Madrid Airport for business conferences, celebrations and stylish Madrid weddings. Host up to 450 guests in space that includes a board room and elegant ballroom, making this Madrid airport hotel an ideal location.Savor sumptuous Mediterranean cuisine in the Reserva Grill Restaurant and enjoy tantalizing tapas and a glass of Rioja in the Ferrum Bar. ... more   less 
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Also Known As:
Hilton Madrid Airport Hotel Madrid
Hilton International Madrid Airport
Madrid Hilton

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