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Hilton Madrid Airport
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Reviews (3,327)
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1,682
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Reviewed 31 October 2013

This is a large but very modern hotel with excellent rooms, probably the best hotel rooms we came across in 5 weeks in Spain and Portugal. Excellent soundproofing and air conditioning made for a great sleep. The hotel is in a light industrial area close to the airport and there is nothing much around. We took the metro into central Madrid. The metro station is about 20 minutes walk through a fairly uninspiring area and it takes around 45 minutes in total to get from the hotel into the city by underground. The Hotel has a shuttle into the city, but this wasn't operating at the time we arrived in the mid afternoon. You could stay here if you wanted to see Madrid rather than just catch a flight. It was certainly very good value.

  • Stayed: October 2013, travelled as a couple
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Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded 4 November 2013

Dear Guest,

Many thanks for taking the time to share your feedback with us.

I am truly honoured to hear that our rooms were the best you had stayed in during your 5 weeks of vacation in Spain and Portugal. All of our rooms come fully soundproofed and with air conditioning to ensure you receive the undisturbed sleep you deserve.

The nearest metro station to the Hotel is; Alameda de Osuna, which is only at 10-15 minutes walking distance. There you can get a direct line to Gran Via (line 5) which can have you in the heart of Madrid within 20 minutes.

Our complimentary Shuttle Service is also available in the mornings at: 9:15, 11:15 and 12:15 upon reservation and availability to take guests to Puerta de Alcalá.

We hope to have the chance to welcome you back to Hilton Madrid Airport in the not too distant future.

Many Regards,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

I had the pleasure of staying at this hotel on business. The concierge level was fantastic with hot and cold food, booze and expert service. The restaurant was excellent, resonably priced by Western standards and the wine list exceptional. The service team knocks themselves out and compulsive training is evident amongst them. If your travels take you to this city.

  • Stayed: December 2012, travelled with friends
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Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded 4 November 2013

Dear Guest,

Thank you for taking the time to share your comments with us and fellow travellers.

I am truly honoured to hear that our level of service exceeded your expectations and that you found our restaurant was to your liking.

Indeed we do have available hot and cold food as well as drinks throughout the day at our Ferrum Bar, which is open from 11am until 1am everyday of the week.

I hope to have the pleasure of personally welcoming you back to Hilton Madrid Airport soon.

Best Wishes,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

I chose this hotel because I had a lot of Hilton points. The hotel is convenient to the airport, less so to the Center of Madrid. My wife and I were there for vacation and we considered relocating to a more central location, but we felt comfortable here and using the metro system to get around. The rooms are very comfortable and the staff is amazing; from the desk personnel to the restaurant hosts, everyone went out of there way to make sure our visit was pleasant. The wifi was very spotty, room items were not always replaced by housekeeping, the elevators were not all working, and the bathroom sink was extremely clogged, but the breakfast buffet (free for honors members) was excellent, the housekeeping personnel on call were very responsive, and I would most definitely recommend this hotel!!

  • Stayed: October 2013, travelled as a couple
    • Location
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Thank AndrewKHolmdel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded 4 November 2013

Dear Guest,

Thank you very much for taking the time to share your feedback with us.

I am sorry to hear that our WiFi was not to your expectations and that your room amenities were not replenished daily. I have immediately shared your comments with our Housekeeping team so that this does not occur again in the future.

Regarding the issue with our elevators, indeed we did have a problem with them last week; in any case this has now been resolved by our maintenance team. Once again, we apologise for any inconvenience this may have caused.

I am delighted to see that our team were amazing and that you enjoyed a luxurious stay here at Hilton Madrid. I have personally shared your comments with our on-floor team so that they can continue carrying out the excellent service.

I truly hope to have the pleasure of welcoming you back to Hilton Madrid Airport in the future.

Best Regards,

Alessio Colavecchio
General Manager

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Reviewed 28 October 2013

While not on the airport site the hotel is a short journey away. At first glance the proximity to major roads and the location may look worrisome, but its a beautiful laid out hotel with excellent rooms and good sound proofing. Nice restaurant with very good food.

  • Stayed: October 2013, travelled on business
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1  Thank canbush59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded 30 October 2013

Dear Guest,

Thank you for taking the time to share your valuable feedback with us.

Indeed we are not located directly on the airport site, in any case, we have a complimentary Shuttle Service available for our guests, which stops at all terminals at Barajas Airport, every 25 minutes as of 5:00am until Midnight. Additionally, this complimentary service takes a one-way journey to the city centre in the mornings at: 9:15, 11:15 and 12:15 upon reservation and availability.

All of our rooms within the Hotel are sound-proofed, so that you can enjoy a peaceful and uninterrupted stay.

I am delighted to see that you enjoyed your meal at the Restaurant, and I have shared your comments with our Kitchen Team.

I look forward to welcoming you back to Hilton Madrid Airport in the not too distant future.

Best Regards,

Alessio Colavecchio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2013

Looking for a relaxing start or finish to a Madrid or Spain vacation. Check in to the Hilton Madrid at the airport. Great prompt transport to and from the airport and also to central Madrid during specific times. Calm relaxing hotel and comfortable modern rooms with great in service dining and all the ammenities of the worlds greatest hotels. Make sure you order buffet breakfast and don't forget to check out the bar and comfy fireplace. We had lunch there also at the hotel and it was perfect. The pool and fitness center looked inviting though we didn't get time for them. This defn a place you want to stay to wind down from your vacation, a quite romantic evening or to plan for a few days ahead. There is a nice shopping mall 20 minutes walk or a short taxi ride away. Stay here and be spoiled :)

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Andre P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this reviewResponded 28 October 2013

Dear Guest,

Wow! Thank you for taking the time to share with us such wonderful feedback.

I am truly honoured to hear that you were treated to the true genuine Hilton experience within our establishment.

Indeed we have a complimentary shuttle service disposable for all of our guests to & from the airport as of 5:00am until Midnight every 20 minutes. Additionally this service takes a one-way journey to Puerta de Alcalá in the mornings upon reservation and availability at: 9:15, 11:15 and 12:15.

It is unfortunate you did not get the opportunity to utilise our Fitness area as you can find there our gym with professional personal trainers, sauna, steam room and our swimming pool. On your next stay, be sure to go for a relaxing morning swim!

Situated 20 minutes away, as you say, is Plenilunio shopping centre, which houses a large variety of facilities, such as restaurants, cafes, shops and entertainment. Were you aware that there is a shuttle service available to Plenilunio from the Hotel? It takes guests to the shopping centre at 5:00pm and returns once at 7:00pm and again at 8:00pm.

I really hope to have the pleasure of personally welcoming you back to Hilton Madrid Airport on your next visit.

Best Regards,

Alessio Colavecchio
General Manager

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