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“Perfect airport Hotel experience”

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Hilton Madrid Airport
Ranked #73 of 436 Hotels in Madrid
Certificate of Excellence
Melbourne, Australia
Level Contributor
133 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“Perfect airport Hotel experience”
Reviewed 9 May 2014

Modern and comfortable rooms very conveniently placed near airport. Free airport shuttle provided, staff welcoming, generous breakfast buffet .... would not hesitate to recommend for airport stopover in Madrid

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yogaflowjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 12 May 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us. We would like to thank you for choosing Hilton Madrid Airport.

It is particularly pleasant to hear you found our location advantageous and the shuttle service convenient. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback.

We look forward to welcoming you back in the near future to Hilton Madrid Airport. Again, thank you for your positive feedback, which I have immediately shared with our team.

Best regards,

Francisco González
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,923 reviews from our community

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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (335)
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English first
Sao Paulo, Brazil
2 reviews
Reviewed 6 May 2014

Hotel is close to the airport, they have a free shuttle to all terminals in Barajas. The transfer was very comfortable. The rooms are amazing, clean, very modern. The only problem for me was the tv channels options.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tania O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 8 May 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us.

We are sorry to hear you experienced some problems with the TV. We will take in consideration that point to improve our guests' experience.

However, it is an honour to receive such a positive feedback. We are particularly glad to hear you found our shuttle service convenient and comfortable. Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback.

It would be a pleasure to have you back in the hotel sometime in the future.

Kind regards,

Francisco González
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

We had an amazing time at this hotel, all the staff members were really friendly, my friends and I loved every part of the service. Innoa (restaurant manager) was particular helpful and very knowledgeable about the food served .Because of her we had dinner in the restaurant every night and we looked towards engaging with her. The concierge team were also helpful and Andre from reception was very efficient and professional.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 8 May 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us.

I am happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff was very helpful and friendly. I would like to take this opportunity to thank you for mentioning two of our staff members, I have immediately shared with them your positive feedback.

Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback.

We look forward to welcoming you back in the near future at Hilton Madrid Airport.

Best regards,

Francisco González
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concord, United States
1 review
Reviewed 5 May 2014

The rooms at this hotel are some of the best I have seen within the Hilton brand; it is extremely modern and sophisticated. We loved the large space and the décor. The problem this hotel has is the beds are extremely uncomfortable and it has a serious sewer smell problem emanating from the toilet traps/drains. The location is good for airport and highway access.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eduardo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Front Office Manager at Hilton Madrid Airport, responded to this review, 7 May 2014
Dear Guest,

Thank you very much for taking the time to share with us your valuable feedback and comments regarding your stay at Hilton Madrid Airport.

I am sorry to hear that the beds were not to your liking. Indeed there was a small issue regarding the waste smell, however our Maintenance team has now resolved this problem.

On the other hand, we are extremely pleased to hear that our rooms are some of the best in the entire Hilton brand that you have seen, this is truly a great compliment to the Hotel´s architect.

I hope to have the pleasure of welcoming you back to Hilton Madrid Airport in the near future, where I would like to personally give you the welcome back.

Best Wishes,

Francisco Gonzalez
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Vermont
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 May 2014

We chose this hotel for our last night in Madrid, because we had an early morning flight. Gorgeous hotel! Glass elevators in the center, so you can look down and see the lobby/dining area as you head up to your room. The room was very clean, very modern. The bathroom area was almost a bit TOO modern! Clear glass sink, frosted sliding doors to create the walls of the bathroom (otherwise, it’s open to the bed area). A shower AND a bathtub.

The only downside to this hotel is its distance from the center of Madrid. There’s no easy way to get in to the city. There is a free hotel shuttle to/from the airport, and a metro stop at the airport, but to get into Madrid, the fastest, most convenient way is by taxi. The cost will be @ 25-30 euros.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Marieeddy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 5 May 2014
Dear guest,

Thank you very much for sharing your experience at the Hilton Madrid Airport. We are glad to read such a kind review.

First of all, I would like to take this opportunity to inform you about our free shuttle service to the city centre everyday at 9.50, 11.15 and 12.15, upon reservation and availability. It is true that Hilton Madrid Airport is a popular place to be for guests with business purposes, but we take good care of all our guests and we work to make the leisure time in Madrid a memorable one.

On the other hand, I am pleased to see that you had a great stay and loved the modern room décor. Each of our 284 rooms has a unique bedside board painting showcasing the Architect´s journeys throughout the globe.

We look forward to welcoming you back in the near future at Hilton Madrid Airport.

Best wishes,

Francisco González
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murcia, Spain
Level Contributor
97 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 May 2014

We always enjoy staying here. Very modern but comfortable and good standards of care and quality.

As Hilton Honors Gold we were given a room on the "Executive Floor" and coupons for free breakfast as well as free Internet. (I do think Internet should be free to all, though.).

The room was clean and ultra modern. The bathroom had a walk-in shower as well as bath and a glass basin which must be hell to clean! There was a fridge, safe, one dressing gown and slippers.

Free drinks in the lounge (wine, beer, soft drinks as well as small appetisers) were available in the evening. Good but not great.

On our last visit we thought the breakfast buffet was one of the best. This time it was excellent but perhaps with a little less choice. Still really nice food, though.

This hotel has it all going for it and is recommended to anyone needing a hotel near Barajas airport.

This is the first of some 14 Hilton-chain hotels we will be using over the coming month (the rest being in the USA). We doubt if many will reach the high standards of this Hilton.

Room Tip: Ask for a outside view else you may be looking over an internal courtyard.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 5 May 2014
Dear guest,

Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service.

Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. It is an honour to hear that you found at Hilton Madrid Airport the high standards of quality expected from a Hilton Hotel.

We are particularly glad to hear that you found your room almost perfect and enjoyed your time with us. We will take in consideration the few point that concerned you, to assure that your next visit will be even more perfect.

Again, thank you for your positive feedback, which I have immediately shared with our team. Thank you for staying with us, we look forward to welcome you back again soon.

Best regards,

Francisco González
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York
Level Contributor
150 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 29 April 2014

This is a great choice for an airport hotel. The location is ideal, about a ten minute shuttle ride to Terminal 4 and the rooms and amenities are first rate. The gym has all new Precor equipment, which is a plus in my book. Even the restaurant surprised us with its quality. Checking into an airport hotel after a nice vacation is always depressing, but this choice will help to lift your spirits and prepare you for the return home.

Room Tip: Get a room in the North Tower because it's closer to the gym. Otherwise it doesn't matter.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonMadridAirport, Director de Recepción at Hilton Madrid Airport, responded to this review, 30 April 2014
Dear guest,

We would like to thank you for choosing Hilton Madrid Airport as well as for taking the time to share your valuable feedback with us.

Our team are always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. It is particularly pleasant to hear you found our hotel the right choice as an airport hotel in Madrid.

I would like to take this opportunity to inform you that we also have a free shuttle service to the city centre, to make our guests stay a memorable one. This service takes a one-way journey in the mornings at: 9:15, 11:15 and 12:15, upon reservation and availability.

We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Hilton Madrid Airport.

Again, thank you for your positive feedback, which I have immediately shared with our team.

Best regards,

Francisco González
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Madrid Airport

Property: Hilton Madrid Airport
Address: Avenida Hispanidad 2-4, 28042 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Madrid
#43 Romantic Hotel in Madrid
#43 Family Hotel in Madrid
#56 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Madrid Airport 5*
Number of rooms: 284
Official Description (provided by the hotel):
The stylish Hilton Madrid Airport hotel is just minutes from Madrid Barajas International Airport and the bustling cosmopolitan city of Madrid. Take advantage of the complimentary shuttle service to and from the airport and stops at attractions or use the nearby Metro station as your link to the city of Madrid.Indulge in a fantastic selection of rooms at this Madrid hotel which include impressive marble bathrooms, flat-screen LCD or plasma TVs and wireless internet access. Guest rooms feature heated floors and floor-to-ceiling windows. Executive, deluxe and relaxation rooms offer complimentary access to the Executive Lounge. Enjoy a suite that offers a separate living room and fluffy bathrobes for your comfort and convenience. Refresh with a swim in the hydrotherapeutic pool and exercise in the fully equipped fitness center.Consider the self-contained Convention Center located in the North Tower of the Hilton Madrid Airport for business conferences, celebrations and stylish Madrid weddings. Host up to 450 guests in space that includes a board room and elegant ballroom, making this Madrid airport hotel an ideal location.Savor sumptuous Mediterranean cuisine in the Reserva Grill Restaurant and enjoy tantalizing tapas and a glass of Rioja in the Ferrum Bar. ... more   less 
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Also Known As:
Hilton Madrid Airport Hotel Madrid
Hilton International Madrid Airport
Madrid Hilton

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