Just an overnight stay, rooms were clean and basic. Good free bus from airport. We have an 18 month old baby, there were no shops nearby and we had ran out of nappies. The staff in the hotel couldn't help with any information on where to get some. Even charged us 2 euros for a tiny glass of milk for the baby. The food was ridiculously expensive over 7euros for a baguette in the bar. The kids were hungry, and there was no where nearby at all to eat or buy food, so had to pay this. In the morning went down the buffet breakfast, my husband and I were not eating, just the two kids aged ten and eight, we were told we couldn't sit with them whilst they ate breakfast if we didn't order it as well!! We we told we could wait in the corridor whilst they ate! The woman in the restaurant was rude and abrupt, so we booked an early bus back to airport for connecting flight. Cheap night stay, but would rather pay a little more for customer service in a different hotel.
- Official Description (provided by the hotel):
- Hotels with parking areas and other customized complementary services to travelers Adolfo Suarez Madrid Barajas Airport, exhibitors or visitors to IFEMA ... more less
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- Also Known As:
- Shs Hotel Madrid