Our experience was highly impacted by the incident that happened upon arrival. I booked a suite, as we were celebrating our anniversary. I was very keen in having a non smoking room as I am very sensitive to smells. The first you see when you book under 'features' is precisely it was a smoke free zone. This is one of the main reason I choose this hotel. The surprise came once we open the room door and the strongest smell of cigars hit us hard. It was unbearable! We call immediately reception, and the lady told us to wait there for the manager. When the manager arrives and check that it was effectively beyond any doubt a highly unpleasant cigar smell he requested us to wait until he found some other room (he first tried us to keep the room that we obviously declined) It turned out the hotel was almost full, and they finally offer us a room of a lower category. We found out later that they actually knew about the smell, the last guest left behind. And tried to hide it with some kind of product, with very poor success. They never apologize for trying to trick us this way, neither offered any kind of compensation for their fault. You might not been responsible for uncaring guest that don't follow rules. But you have to be honest, and said up front to the next what happened, so let people take an educated decision, based on your own criteria. Tried to hide facts and make a fool of your guests is not the right way to conduct business. I will not recommend this place
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