My friend and I just stayed here for 3 nights for the San Fermin festival. The confirmation we were emailed showed that we had a standard twin room with wifi. Any other reservation I've had indicating this meant that wifi was free and available in the room. Upon check-in we were told that wifi was free only in the lobby, and only for one hour a day. There was a steep fee for using it in the room. Even when we showed the reception desk the reservation they insisted that it just meant wifi was available in the room, not that it was free/included.
We had numerous problems even getting onto the wifi in the lobby.
On the last full day we were there, which was July 13th, we were told the free wi-fi was no longer available in the lobby. This was supposedly because it was free only during the festival, even though the festival was not ending until the next day, July 14th.
There was a card in the room that stated "Please remember that you can always use the complimentary wireless Internet connection in the public areas of the hotel (Hall, restaurant, coffee-bar) but even in light of pointing this out we did not get more than 1 free hour of spotty wifi in the lobby for the first 2 days we were there, and none after that.
The woman who checked us in seemed like it was a bother to do so. She did not volunteer any information and when we asked for a map she begrudgingly gave us one and told us that the #4 bus went into the old town. (We later found out that every bus that stopped near the hotel went into the old town, which would have been very useful information for her to give us.)
One day we decided to order pizza for a late lunch/early dinner rather than fighting the crowds at the restaurants during the festival. We went down to the reception desk to ask if they could call for us. The same woman who checked us in wrote down the number for the local Dominos and refused to call for us, which would have been really helpful considering the people who answered the phone at Dominos spoke very little English and we speak very little Spanish. She also could not tell us what the charge would be for making a local call from the room. Her lack of customer service for the whole time we were there was stunning.
At the same time we were asking for the pizza information, 2 gentlemen were checking in. Upon check-in, they each received a free red bandana, which is part of the "uniform" that everyone wears for the festival. We were never offered a bandana.
While the lobby area and the bathrooms in the room were very nice and modern, the room itself was dated and smelled very musty and like stale cigarette smoke. I can say that the air conditioning worked very well too, which was a big plus with the hot, humid weather and not always what you find in European hotels.
The one other big upside to this hotel is that is was far enough away from the festivities that you could get some sleep, even during the day.
There was one very nice woman working at the reception desk who was there in the mornings. I'm sorry I didn't get her name as she was very pleasant and helpful but the woman working in the afternoon who checked us in was rude every time we had to deal with her.
The only way I'd stay at this hotel again was if it was the only one with rooms available.
- Official Description (provided by the hotel):
- Located in Pamplona’s business area, this hotel lies opposite Yamaguchi Park and the Planetarium. It offers free WI-Fi, a free gym and modern rooms with satellite TV. All air-conditioned rooms at the Abba Reino de Navarra Hotel are decorated in warm colours. They also come with a private bathroom with a hairdryer. Hotel Abba Reino de Navarra’s restaurant, El Parque, specialises in Basque and Navarrese food. The colourful café-bar serves a range of snacks and sandwiches. Guests can use a nearby gym for free. The hotel is in an area full of bars, restaurants and cinemas. The Reino de Navarra is 400 metres from Navarra University and the University Clinic. In the town centre, located 20 minutes’ walk away, you can find Pamplona Cathedral and San Lorenzo Church. ... more less
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