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“Disappointed”

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Abba Reino de Navarra Hotel
Ranked #28 of 38 Hotels in Pamplona
Wiesbaden, Germany
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Disappointed”
Reviewed 18 July 2011

My friend and I just stayed here for 3 nights for the San Fermin festival. The confirmation we were emailed showed that we had a standard twin room with wifi. Any other reservation I've had indicating this meant that wifi was free and available in the room. Upon check-in we were told that wifi was free only in the lobby, and only for one hour a day. There was a steep fee for using it in the room. Even when we showed the reception desk the reservation they insisted that it just meant wifi was available in the room, not that it was free/included.
We had numerous problems even getting onto the wifi in the lobby.
On the last full day we were there, which was July 13th, we were told the free wi-fi was no longer available in the lobby. This was supposedly because it was free only during the festival, even though the festival was not ending until the next day, July 14th.
There was a card in the room that stated "Please remember that you can always use the complimentary wireless Internet connection in the public areas of the hotel (Hall, restaurant, coffee-bar) but even in light of pointing this out we did not get more than 1 free hour of spotty wifi in the lobby for the first 2 days we were there, and none after that.
The woman who checked us in seemed like it was a bother to do so. She did not volunteer any information and when we asked for a map she begrudgingly gave us one and told us that the #4 bus went into the old town. (We later found out that every bus that stopped near the hotel went into the old town, which would have been very useful information for her to give us.)
One day we decided to order pizza for a late lunch/early dinner rather than fighting the crowds at the restaurants during the festival. We went down to the reception desk to ask if they could call for us. The same woman who checked us in wrote down the number for the local Dominos and refused to call for us, which would have been really helpful considering the people who answered the phone at Dominos spoke very little English and we speak very little Spanish. She also could not tell us what the charge would be for making a local call from the room. Her lack of customer service for the whole time we were there was stunning.
At the same time we were asking for the pizza information, 2 gentlemen were checking in. Upon check-in, they each received a free red bandana, which is part of the "uniform" that everyone wears for the festival. We were never offered a bandana.
While the lobby area and the bathrooms in the room were very nice and modern, the room itself was dated and smelled very musty and like stale cigarette smoke. I can say that the air conditioning worked very well too, which was a big plus with the hot, humid weather and not always what you find in European hotels.
The one other big upside to this hotel is that is was far enough away from the festivities that you could get some sleep, even during the day.
There was one very nice woman working at the reception desk who was there in the mornings. I'm sorry I didn't get her name as she was very pleasant and helpful but the woman working in the afternoon who checked us in was rude every time we had to deal with her.
The only way I'd stay at this hotel again was if it was the only one with rooms available.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sheenuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2011

The staff were very welcoming, and the front desk staff very proficient, knowledgeable and fluent in English. I needed directions to look for an apartment in several locations and the receptionist was extremely thorough in explaining how to get around. They go the extra mile for their customers, and this was very apparent.
The room was beautiful! An intoxicatingly rich looking mix of cherry and soft maple wood, blended with gorgeous lighting and an incredible view of Yamaguchi Park, I enjoyed every minute spent in the room. The sound proofed walls ensured silence, free access to Wifi internet gave me the freedom to work from 'home', an individually controlled thermostat and the fully equipped bathroom and closet were a female traveler's dream.
My one complaint though, the restaurant is very pricey, and considering the rooms aren't exactly cheap I thought for the least breakfast could have been included.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FemmeduMonde_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
western ma
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2010

Stayed for one night traveling from Barcelona to Hondarribia. Did not expect much based on other reviews and was pleasantly surprised. It was a comfortable 15 minute walk to the running of the bulls action. The room was comfortable and clean and provided a great night's sleep. Plenty of free street parking right across the street.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank glorheath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 4 Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 August 2009

Nice hotel in good area, only 15 mins walk to the centre. Comfortable stay.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huggles_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level 6 Contributor
170 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 16 August 2009

An unpretentious 3 star hotel 20 minutes walk west from the city centre and opposite a nice Japanese-style park. Our room was not large but comfortable enough and with big sky park views. The bathroom was a little cramped, with an excess of opportunities to bruise yourself getting in and out of the shower. Pamplona (our first visit) was disappointing. Perhaps it was the "August effect" but the old town had surprisingly little "marcha" (the best is perhaps around C/San Nicholas and towards the bullring) and lives too heavily off it´s Hemingway-fuelled reputation for bull running. Actually, apart from its brief moment of madness during San Fermin, the town seems staid, with more banks than bars. There are, however, several nice parks and some of the urban architecture is superb.

  • Stayed August 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank Bicholisto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 July 2009

We were visitng for the running of the bulls and this was perfect. Far enough from the old city that we had virtually no noise. Close enough that you could walk (30 minutes) or ride a bus (15 minutes). Free on street parking in a safe area. Staff were very helpful in suggesting a viewing location for the running of the bulls. They also accommodated our strange timing - getting up at 4am and returning to sleep at 10am. And they let us delay our checkout time.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emgtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herzliya, Israel
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 July 2009

Stayed at the abba Reino de Navarra during San Fermin this year. The hotel is very well situated; it is in a quiet area which allowed us to sleep well at night, and yet within walking distance or a short bus ride of the festivities. The staff is very friendly and helpful. I was really impressed one day, when I saw a lady at the front desk patiently trying to find accommodations in the city for a group of sixteen (16!) who had just arrive without making prior reservations during San Fermin, no less. The rooms are regular hotel rooms quite comfortable, but nothing special. The bathroom is nice and they are very generous with the bathroom amenities. Very good breakfast. I strongly recommend this hotel.

Stayed July 2009, travelled as a couple
Helpful?
1 Thank globetrotterista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Abba Reino de Navarra Hotel

Property: Abba Reino de Navarra Hotel
Address: C Acella, 1, 31008, Pamplona, Spain
Region: Spain > Navarra > Pamplona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Pamplona
Price Range (Based on Average Rates): £
Hotel Class:4 star — Abba Reino de Navarra Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Located in Pamplona’s business area, this hotel lies opposite Yamaguchi Park and the Planetarium. It offers free WI-Fi, a free gym and modern rooms with satellite TV. All air-conditioned rooms at the Abba Reino de Navarra Hotel are decorated in warm colours. They also come with a private bathroom with a hairdryer. Hotel Abba Reino de Navarra’s restaurant, El Parque, specialises in Basque and Navarrese food. The colourful café-bar serves a range of snacks and sandwiches. Guests can use a nearby gym for free. The hotel is in an area full of bars, restaurants and cinemas. The Reino de Navarra is 400 metres from Navarra University and the University Clinic. In the town centre, located 20 minutes’ walk away, you can find Pamplona Cathedral and San Lorenzo Church. ... more   less 
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