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“Contemporary and convenient”

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AC Hotel Ciudad de Pamplona
Ranked #17 of 33 Hotels in Pamplona
Reviewed 13 July 2013

This is a great little hotel, located close to the old town of Pamplona. We stayed in a deluxe suite which had a separate lounge and study area. The rooms are clean and well decorated, it is easy to find the hotel and to park your car close by. It is an easy walk into town. The staff are helpful and courteous and the free wifi in the public areas was useful and reliable. We didn't dine at the hotel so I don't know what the food is like. I would recommend the hotel for a short stay.

Room Tip: If you stay on level 1, you can access the free public wifi in your room.
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  • Stayed: July 2013, travelled with family
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Thank NLB101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 335 reviews

Reviewed 1 June 2013

Quality hotel in residential neighborhood. All staff evidently trained to provide a "memorable" experience for guests. Secure parking and plenty of restaurant choices in area. Within 15 minutes of historical district and "toro" heaven.

Stayed: May 2013, travelled as a couple
1  Thank Serviceprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2013

This is a very nice property away from the city center, but within a 20 minute walk, or bus ride.
Built for the business community, I stayed while resting on the Camino. It is in a quiet neighborhood with lots of shops, and a University close by.
There is an ample cold buffet breakfast with Spanish hams, cheese, etc.
There is one English-speaking channel which is difficult to find on the remote (ask at the desk); and the volume button is set for "low" and I could not change it?
There is a nice lounge/bar area off the lobby.

  • Stayed: April 2013, travelled solo
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1  Thank J21210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

I've been staying at the AC Hotel since 2006 and was back last weekend for Spyns running of the bulls tours guide training. The hotel was recently taken over by the Marriott group with some changes - some good, some not so good. Starting with the positives, the AC Pamplona has hands-down the best service in town. Capably run by a manager named Gabriel, it's a tribute to his management style that the staff hasn't really changed over the years, save for the addition of several newcomers. The front-desk staff are friendly, multilingual, and highly efficient. I think the head housekeeper deserves a medal because the AC is also one of the cleanest hotels in Pamplona. While most hotel rooms look a bit worn, my recent stay in room 106 felt like visiting a showroom. So I take my hat off to the head housekeeper and her staff. If you're planning on staying here during the running of the bulls, it's a 15-20 minute walk downtown which is far enough away from the noise so you'll have a good night's sleep. Now on a more critical review. First, only a corporate office in another country could have come up with the idea to install a massive sales kiosk in the hotel lobby. Yes you can buy a Snickers and Marriott t-shirt, but it darkens the reception area and cheapens it a bit. I'd get rid of it. Second, despite my years of protest, the hotel is still charging for in-room internet. Roughly $15 (12 Euros) for 24 hours is both expensive and outdated. Third, the quality of breakfast has come down quite a bit. This is the second time I've found too few glasses and not enough selection at breakfast. Clearly there is a certain degree of head-office cost-cutting and attempts to boost revenues (the smoke-shop in lobby for example). Despite these negatives, the friendly welcome, clean rooms, excellent showers/bathrooms, and close proximity to the festival make the AC our most popular hotel for Spyns running of the bulls tours.

  • Stayed: May 2013, travelled on business
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1  Thank Spyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2012

Having worked with the AC Hotel since 2006 and following a recent stay here in November 2012, I know why this is Spyns former clients' favourite bull run hotel. Spyns runs group tours to Spain's bull run festival held in Pamplona every July. The AC has hands down the best customer service I've had in Pamplona, both during the festival and the rest of the year. Check in is always prompt, friendly, and professional. The rooms are always very clean, well-appointed, and have great bathrooms. I had a standard double during my November 2012 and it looked as spotless as my double room back in July 2006. The beds are huge with very comfortable mattresses (an improvement over 2006) and the sheets felt brand new. Towels were light and fluffy, meaning the hotel regularly replaces them. Water pressure was good and there was plenty of hot water. I'm a light sleeper so the heavy curtains, quiet neighbourhood, and quiet hallways (off season our during the festival) are heaven. The hotel doesn't serve a hot breakfast (no bacon or eggs) but they do lay out an excellent buffet. I was pleased to see the hotel finally moved away from an overpriced paid in-room Wifi service to a simple, free, code-based system. But they still have rather outdated in-room phones. The Wifi signal was strong and fast on both the ground floor or in my 6th floor room. This has long been my favourite hotel for the running of the bulls and we'll be back in 2013 for the July San Fermin festival.

  • Stayed: November 2012, travelled on business
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3  Thank Spyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

This chain is quickly becoming one of my new favorites - we also stayed at an AC Marriott in Madrid. We are Marriott members but this is really a cut above when you compare the value for the quality. The rooms are ultra modern, really comfortable and this particular hotel had a shower that was to die for..since we are members they comped us into one of the suites - not sure if the standard rooms have the multi head shower stalls...This is in the central business district but it was only about a 15/20 minute walk to the historic center of town.

  • Stayed: October 2012, travelled as a couple
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Thank LaRee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2012

Very nice hotel, excellent for the business traveller. Room was very Clean and Nice. As would be expected from the AC Hotel, free wifi in the lobby. Check in was really fast when I arrived in the middle of the night. Courteous staff.

  • Stayed: September 2012, travelled on business
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Thank Shimon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Hotel Ciudad de Pamplona

Address: Calle Iturrama 21, 31007 Pamplona, Spain
Region: Spain > Navarra > Pamplona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Pamplona
Price Range: £56 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Ciudad de Pamplona 4*
Number of rooms: 117
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Also Known As:
Ac Hotels Pamplona
Ac Hotel Pamplona

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