The first thing to say is that we really wanted to give these apartments a good score but the service we received on the first two days of our holiday meant we had to mark it down. The Las Carabelas office (where you collect your keys) is only open 11 til 1 and as far as we were aware, the neighbouring hotel Mont Park had the keys out of hours. However when we arrived at 2pm, Mont Park did not have the keys and didn't know when they would receive them so all the could recommend was for us to keep checking back. We ended up stuck with our heavy case and traveling clothes for a few hours in the heat. Eventually we picked up the keys from Mont Park only to be given a letter that stated the one bedroom apartment we had booked was not available till tomorrow so we had to sleep in a studio for the night then pack up and move again in the morning. With the office being closed we had no one to talk to about this, so a friendly Spanish caretaker in the building recommended us to go to the Costapart office (a 15 minute, 1km walk away on Av. de Filipinas) because they helped managed the Las Carabelas. Good job we knew the area because a first time visitor to Benidorm would have really struggled to find it. The Costapart office knew nothing apart from what was simply written in the letter and told us to go to the main office in the morning to be told what to do next. Let's just say we didn't sleep well that night because we didn't know whether we'd be stuck with our luggage again for hours until out new room was ready. The Scottish guy in the Las Carabelas office was actually helpful and gave us our new keys straight away to be used after 2pm and let us keep our old keys so we could store our luggage for the day. All the stress and uncertainty really did dampen the start to our holiday.
On a brighter note our new room was lovely! Clean, bright and spacious! You feel really safe in the complex because of the area and the locked gates to get in. We loved the views of the beach and the air con was a life saver! The location is amazing, quiet but still really close to restaurants, shops and bars.
Would we stay here again? Without the first days drama, we would have said without a doubt yes, as the apartments are lovely! If we did decided to give the Las Carabelas another chance, we would definitely time our flights so we arrived within office hours or late enough to guarantee that Mont Park would have the keys. We'd have to cross our fingers that they wouldn't double book our room again too!
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- Also Known As:
- Carabelas Apartamentos Hotel Benidorm