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“Really good hotel” 5 of 5 bubbles
Review of Servigroup Rialto

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Servigroup Rialto
Ranked #20 of 191 Hotels in Benidorm
Certificate of Excellence
manchester
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Really good hotel”
5 of 5 bubbles Reviewed 25 September 2012

Stayed here 16th to 23rd Sept and had a great time. The first impression we got of the hotel was as we (party of 8) arrived at around 2.30am the reception informed us that they had set a table in the restaurant and some cold snacks were waiting for us. The snack consisted of a cheese and ham salad accomponied with a waldorf sald, fruit juice, cheese and crackers and some fruit. excellent.
The hotel is very clean, the rooms are air conditioned with flat screen tv and cleaned daily with fresh towels.The staff are friendly and helpfull and the food in the restaurant was very good (my only gripe is that it was underseasoned) with a daily wide variety.
All in all, totally enjable and comfortable.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bindoobaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dudley, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 24 September 2012

The hotel Servigroup Rialto is a hotel I have stayed at several times, with my wife and also my daughter and son-in-law. It is at the top of a fairly steep slope so probably not suitable for certain people. It is about five storeys high so suited my wife who does not like the really tall hotels that dominate Benidorm. We always ask to be near the ground floor and have always been accomadated. The rooms are kept to a good standard of cleanliness being cleaned every day and we have always had a good nights sleep, probably because we stay out quite late. There is 24 hour reception staff. The food is decent quality and fairly varied. We had no problem getting sunbeds around the rather small pool area but in the negative the bar service was not very good. We found all staff friendly enough and overall have always enjoyed our stays.

Room Tip: Rooms overlooking pool are nice.
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  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kirkby liverpool
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 September 2012

stayed here from the 9th sept,checkin was good ,lovely room with pool view,the room was cleaned every day,the food was lovely and plenty of choice,the staff were always pleasant we really enjoyed our stay and would go again.

Room Tip: pool view,high floor
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank annalise_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport,UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 17 September 2012 via mobile

Stayed at the Rialto for the second time this year. First time in May,and from 1st to 15th September. Were promised a good deal on our next stay from the manageress back in may,so when we were booking again for September,I wrote to her,reminding her of this,and asked for a rate. I received no reply. This was her offer,we didn't ask for it. Upon arrival on 1st September,our room was not ready,despite booking two months in advance and arriving at 1pm. The Manageress then appeared,embracing a man who arrived with us,ignoring us. When we finally got our room at 2pm,it was clean,just as expected. There were mostly Spanish in the hotel,and the menu and late dinner (20-22 hrs)reflected this. I speak intermediate level Spanish,and used it throughout. A few Spaniards said hello,others gave you dirty looks,and made you feel uncomfortable,which is no way to treat people propping up their economy. I read a review stating all the poolside rooms were allocated to Spaniards,but we were given one as I requested it at Servigroup.com. Also, the friendly waitress who chatted to us every day turned out to be South American,a pattern which emerged throughout our stay. I won't be returning to Spain again.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Rialto, responded to this review, 8 October 2012
Dear client,
First of all we would like to thank you for choosing our hotel for your holidays and also for spending your time writing in TripAdvisor, as knowing your needs and opinions is the best way to improve the service that you are offered.
We apologize if you didn´t receive any reply from the management but, we would like to inform you that there must have been an error with the sending of the email because we always try to answer to all our clients. Please, if you decide to visit us again in the future, don´t hesitate in contacting us via telephone. The maximum satisfaction of our guests is what we aim for and knowing their necessities is the way to obtain it.
Hoping to have been of any help receive our best regards,

Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reykjavik, Iceland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 September 2012

Friendly staff, the room was cleaned spotless every day, the hotel is in a quiet area and their is an excellent selection of food for breakfast and evening meal. We were half board.
The only downside is the evening entertainment which was boring to say the least.

Room Tip: Rooms with an even number have the best view.
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Fjola D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tyne and wear
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 bubbles Reviewed 10 September 2012

for the first time i feel let down by trip advisor reviews.i booked this hotel on the reviews only.i have stayed in benidorm several times so know most of the hotels,but didnt have a clue about this one.spotlessly clean,friendly staff (some of them) but the food was poor, for my likeing.the breakfast was decent,the dinner not bad,the evening meal poor,(pigs trotters,roast rabbit)not for me.the sweets very basic.i have stoped at the castilla and this hotel is far superior in every way.everyone has different oppinions,but i just cant beleive most of the reviews about this hotel and ime not fussy at all.i have too say if the hotel improves the food and not just cater for the spanish then i could agree with some of the reviews.lastly i also noticed that all pool view rooms are given to the spanish.whilst i was there 2nd-9th sept 2012 not one english had a pool view.(i asked almost everyone).also the walls in the rooms must be made of paper,you can even hear people either side of you farting.

Room Tip: ask for pool view
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  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank baltymore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 September 2012

Couldn't fault it 10 out of 10, we got back home and booked it again,the staff were great and nothing was to much trouble, the food is excellent with plenty of choice the location is great and there's loads to do and see,your a short walk from the sea or just chill by the pool..it's a winner

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GandCdarwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Rialto

Property: Servigroup Rialto
Address: Av. De Estocolmo, 14, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#2 Family Hotel in Benidorm
#5 Romantic Hotel in Benidorm
#12 Best Value Hotel in Benidorm
Price Range (Based on Average Rates): £
Hotel Class:3 star — Servigroup Rialto 3*
Number of rooms: 133
Official Description (provided by the hotel):
Located in a residential area of Rincon de Loix, just 300 m. Walk from Benidorm's Levante Beach.Facilities and services:Sun terrace with swimming pool for adults and children, sunbeds, parasols and bar service to pool. Children's playground.Large restaurant, lounge-bar and air-conditioned public areas. Lounge bar Venecia, 400 m2.Entertainment programme in high season and live music at night.Free wifi connection throughout the hotel, including outoor areas.Computer with Internet access in the reception area (supplement).Hotel-owned covered parking spaces (supplement): 42.Rooms:103 comfortable rooms: air conditioning by fan coil system, heating, full bathroom, balcony, direct dial telephone, flat screen TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Rialto Hotel Benidorm

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