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“The Wonderful Servigroup Rialto”
Review of Servigroup Rialto

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Servigroup Rialto
Ranked #18 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 16 December 2013

As always, visiting The Rialto is like visiting family. I have been staying at The Rialto for over 25 years and the staff are all wonderful. The food is excellent, prepared by chefs Manolo and Andres and their team. The reception staff are fantastic, especially Andrea, who is always happy to help. The Rialto is very clean and the staff are all friendly. Simona, the new manager, is an excellent addition to the existing team and I look forward to the next 25 years.

  • Stayed: December 2013, travelled with family
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2  Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 December 2013

We go to the Hotel Rialto on a regular basis, which speaks for itself, - we shall return.!! Very helpful staff and always made to feel welcome. Rooms very comfortable, clean and warm and lots of choice of good food. A well run, small and friendly hotel.

  • Stayed: December 2013, travelled as a couple
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2  Thank Eddie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

I think this has to the one of, if not the, best hotels in town based on what you get for the price. As before, I enjoyed the cosier small hotel atmosphere you get here, while the service is second to none for the rating of the hotel. Everything is well cared for and it is always spotlessly keen.

Nicky was on holiday while we were there but was very helpful in sorting out nice pool view rooms for us in advance. As expected, the rooms were spotlessly clean with full bathroom. All have balconies and the single room had a good double bed.

We stayed for a week and ate every meal in the hotel without getting bored.

Breakfasts good with plenty of choice. Nice fresh slices of pineapple, grapefruit and orange. Hot buffet with usual Spanish attempts at sausages and bacon. Cooking station with pancakes and fried eggs and poached eggs on alternate days. Choice of cereals, breads and hot drinks including chocolate. Was well behaved and only tried the cava on one day!

Lunches and dinners perfectly acceptable. Salad bar is good if a little repetitive. The paella and rice dish was usually very good. The best bit is the cooking station where there was one kind of fresh fish and one kind of meat (varied between chicken, pork, turkey, steak, brochettes and burgers) every meal. if you like fresh fish you will be very happy and we loved the plain but nicely seasoned food. Desserts the usual Spanish selection and always plenty of fresh fruit options on offer. House wine a reasonable E7.50 a bottle or E8.75 for Rioja in red, rose or white.

We went out of Benidorm several mornings and while the hotel isn't especially handy for the main bust and train station, it is great for strolling down to the nearby beach, for all the activities in Levante and the walk along the promenade to the old town is always nice in the sunshine. If the walk gets too much, the buses running along Mediterraneo are nearby, quick and frequent.

In the evenings, we kept things simple, either having a drink in the hotel bar, or at the sister hotel the Nereo down the road (where there was more entertainment albeit in the form of gentle live singers, nothing too exotic). Servigroup 2 for 1 offer makes things so reasonable on the wallet too...

We also visited the Vincent's bars on the crossroads of Calle Estocolmo, 2 mins away, for bingo and karaoke a couple of nights, for a laugh. We took advantage of the free Servigroup tickets to the Benidorm Palace one night which was an entertaining enough experience although I wouldn't really have wanted to pay for it. (Note - it's cheaper and easier to get a taxi up the road to the Palace from this area rather than pay E6 for the hotel's chartered bus service).

This was my second stay here this year and the service was just as good as I remember it. Cesar and Pilar in the restaurant helpful and all the receptionists friendly and efficient. Because we booked direct and stayed for a week this time we were also able to benefit from keeping our rooms until 3pm on day of departure, the free Palace tickets and offered lunch on the last day because we arrived in the early evening on the day arrival. Reception even helpfully printed off our return boarding passes for us. Free wifi works well and is a bonus.

My only one suggestion would be with regard to their gluten free menu. My mum is coeliac and I brought her here because Servigroup offers a gluten free menu. In practice the items on the special menu are a bit random and incomplete, while it usually required asking a few people in the restaurant and kitchen to find out what on the buffet was gluten free and if there were any sauces and ice creams etc. she could eat. I think that if they market themselves in this way then they need to sharpen up their knowledge and their menu a little. But don't get me wrong, there was always something for her to eat, the staff were not unhelpful just slightly less knowledgeable than expected, and the cooking station made life mostly straightforward. As I said, we ate here every meal for a week with no complaints, and we were all very happy with the food overall.

Room Tip: Ask for a pool view room.
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  • Stayed: December 2013, travelled with family
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5  Thank deeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

We have been coming to the Rialto for over 16 years now, and have seen many changes in Benidorm, but the one thing that has never changed in this time is the service that the hotel directors and staff provide, always helpful, cheerful and most importantly they want you to enjoy your holiday, there is always a member of staff willing to have a chat with you any time of day.
The rooms are very clean, towels changed daily, bedding changed every third day,food plentiful and varied, something for all tastes. We have just spent three weeks there and had a thoroughly good time, our son and daughter in law joined us for the last eight days and we went, courtesy of Servigroup to the Benidorm Palace to see the show Nostalgia, this is a must see show.
It would be unfair to name individuals as all staff work to the highest order, thanks once again for a lovely holiday, and see you again in 2014. The Rialto is 3* with 5*service, great value.

Room Tip: Rooms overlooking the Terrace and pool area are noisier than the ones at the rear, this is mainly du...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Grenville N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

On each occasion, breakfast, lunch and dinner, we were offered an English style menu (as well as Spanish) and always had a choice of 2 or 3 main courses along with many different starters and desserts. We found this hotel to be good value for money and would definitely stay here again. The staff were always helpful and friendly just as they were on our previous pleasant stays.
The free show at Benidorm Palace was, in our opinion, world class.

  • Stayed: November 2013, travelled as a couple
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3  Thank Alex19442013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

Servigoup hotels are excellent Value for Money - Book Online and you get FREE TRANSFERS.
Food is very good, quality and choice. Cleanliness is First Class.
Would have given 5* if there were a Kettle & Hairdryer in the room.

  • Stayed: November 2013, travelled as a couple
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4  Thank Car1ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Rialto, responded to this reviewResponded 13 December 2013

Dear guest,

We are very grateful for your nice comments, which encourages us to keep working hard as this effort is reflected in our guests ‘enjoyment.
We would like to inform you that we are installing hairdryers in all rooms. We hope to see you soon so that you can enjoy this new facility.

Kind regards,
Customer Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

hotel was very clean, staff very good and helpfull, bar prices great mostly 2 for 1 we had the breakfast plenty of choice, we did not enjoy the evening meal the first evening but plenty places round about for nice meals we would still recommend the rialto we were there during fiesta week it was quiet there but not to far to walk to bars and old town cafes and fireworks also free entry to the benidorm palace was a bonus saved 30 euro each

Room Tip: we were on first floor and was never disturbed
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  • Stayed: November 2013, travelled as a couple
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2  Thank deck1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Rialto

Address: Av. De Estocolmo, 14, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#2 Family Hotel in Benidorm
#5 Romantic Hotel in Benidorm
Price Range: £54 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Servigroup Rialto 3*
Number of rooms: 133
Official Description (provided by the hotel):
This property is 5 minutes walk from the beach. Hotel Servigroup Rialto offers an outdoor pool, free Wi-Fi and air-conditioned rooms with a furnished balcony and flat-screen satellite TV. Benidorm’s Levante Beach is just 300 m from the hotel. The Rialto’s buffet restaurant offers live show cooking and themed dishes. The hotel also has an airy lounge bar and a terrace with sun loungers and parasols. In summer, there is a poolside cocktail bar and an entertainment programme with live music. Rooms at Hotel Rialto offer simple, bright décor and tiled floors. Each room has a mini fridge and a private bathroom with amenities, while safes are available to rent. Hotel Servigroup Rialto is located in the Rincón de Loix area of Benidorm, a 10-minute walk from numerous restaurants and lively bars. Aqualandia Water Park is less than 2 km away. ... more   less 
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Also Known As:
Servigroup Rialto Hotel Benidorm

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