we booked these apartments for 1 week along with another couple, two separate rooms. we collected the keys from a bar just around the corner. The room my wife and I got was an absolute disgrace. to say they required a £100 deposit in case of any damage was a joke. the ceiling light in the bedroom did not work, there were 2 double lights above the bed of which only 1 bulb in them worked, so it was very dark as we had a late flight. there was a dead creeping plant pinned up the wall, the suite you are expected to sit on was filthy, the curtains were falling down, there was no glass in one of the patio doors, the shower head was broken, when I went to complain I was told that no-one was there to help until 9am the next morning. My wife would not sleep in the bed, just sat crying on a towel on top of the bed all night. when I went to complain the next morning I was told if I would wait then they would try and find us an alternative room. about 30 minutes later we were given a different room which was ok I guess. This experience didn't start our holiday off very nicely at all. On the morning we were leaving the man in the office showed us some of the outstanding apartments the actually have, so I don't understand how we were given such a bad room. this holiday was in 2012 but I was just searching for somewhere in Benidorm and this one came up in my search so thought I would give a review.
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- Also Known As:
- Cervantes Hotel Benidorm