I'm not usually one to write on here but feel it necessary. We travelled in a large group having originally booked 3 apartments and even though I'd asked and booked in February for rooms near each other we were spread out over the 18th, 19th and 31st floors. Plus they couldn't give us the apartments we asked for so ended up in four (wasn't too much of an issue).
Checking in was sloppy, only one key per apartment and there was 4 of us. Not ideal that you had to wait up for others to come home each night.
One of our party was unwell on the one and only cleaning day in the week so they just left us towels. I wasn't bothered about the apartment being cleaned it was more of the attitude of the reception staff when I asked for more towels as we were only given two clean ones for four people. It took me twice to ask to get these two days later. When I asked for the bin to be emptied I was also told you do this yourself!! Not acceptable to me when the cleaners did these on cleaning day for everyone else.
Lifts....as my friend wrote below...joke. I walked 64 flights of stairs one day as this was quicker.
Checking out was also a joke. When you arrive and pay deposit they will only refund you there and then after checking the room if you pay cash. 3 of the 4 rooms had put a card down and they won't check the rooms until you leave therefore they can charge after you're home. We insisted this was done before we left and our card details returned to us. This didn't go down well and the staff were stroppy about it.
Someone dropped a glass bottle from a high floor some of which smashed onto my stepdaughters balcony. She hadn't realised and cut her foot on the glass. The rest was in and around the pool which had young children in. It took members of our party to insist the pool area was closed to staff so it was cleaned.
The apartments do the job, however the walk back up is a killer. Will be returning to benidorm next year as I love the place but now I've seen other hotels I know where I'm booking into and it's not here!
If they took a bit more care and time with guests this place would be great.
- Official Description (provided by the hotel):
- 164 tourist apartments, 1 and 2 bedrooms, really near the Levante Beach, with a modern and singular architecture. Built under a vanguardist conception of light and space, Don Jorge apartments in Benidorm are the most suitable option to enjoy the freedom of having your own apartment but with all the services of a 4 stars hotel. And that is because it is really near to the palm Beach Hotel whose facilities might be enjoyed by the apartments' residents.Being situated in an urban area and surrounded by nature, Don Jorge apartments offer you a peaceful and a quiet stay and at the same time an unquestionable variety of leisure and fun options. ... more less
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- Also Known As:
- Don Jorge Apartamentos Hotel Benidorm