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“over booked again!!!!!”

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Villa Del Mar Hotel
Ranked #5 of 192 Hotels in Benidorm
Certificate of Excellence
greater manchester
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“over booked again!!!!!”
Reviewed 6 June 2012

booked and fully paid for over 6 mths ago advised the day before travel about the change of hotel.Romantic grown up weekend without kids ruined.Looks like this happens often

Stayed May 2012, travelled as a couple
Helpful?
5 Thank willandlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 13 June 2012
Dear Willandlyn:

First time writing to thank you for your comments.
Second, to apologize for any inconvenience we have caused by a specific problem.
We have taken measures to prevent recurrence.
We apologize, and I have at your disposal for whatever you need.

Regards,
Virginia Fernández de Marcos
Manager Villa del Mar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (640)
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English first
Darlington, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 June 2012

we have just returned from villa Del Mar and have to say its a holiday i will never forget it was booked for a specail birthday for me. we went as a family my sister, grandaughter,dausghter and myself ,and from the moment we arrived it was fab .we had a sea view room this was lovely and clean ,staff were very helpfull and friendly.food was amazing with plenty of choice even for a 6 yr old pool area was very clean,even the kiddies pool was great fun for my grandaughter ,they made a lovely alchohol free cocktail for my grandaughter and birthday with cake and candles at five min notice .and a bottle of champagne for mine would i go back again MOST DEFINATLEY couldnt fault any of it thank you for making my specail birthday one i will never forget for all the right reasons

Room Tip: sea view room is a must
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 13 June 2012
Dear Angela H:

Thank you very much for spend your time writing comments about the hotel Villa del Mar.
We are very happy to know that you enjoyed.
Our doors always will be open for you and your family.
Thank you of all the staff.

Virginia Fernández de Marcos.
Manager Villa del Mar
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stoke on trent
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 June 2012

We booked this hotel based on reviews and the beautiful views afforded by having a sea view room. We decided on a jacuzzi sea view room which was lovely.
Good Points. Excellent staff both in work ethics and friendliness, this they did tirelessly.
Quick response to most problems.
Bad Points. We reported an intense sewage smell in our room so bad that we had to open all
our windows, turn on the bathroom fan, air conditioning and leave the room. This
however did not work out quite as we figured due to an electrical problem which
I will address later. Someone came minutes after reporting the problem but this
was only temporary as the smell returned. The second time the cleaner
complained about the smell and fetched her supervisor, who had someone to
come to the drains. Once again it was only a temporary fix. We had now lived
with the sewage smell for a week of our 11 nights holiday and this continued for
the duration of our holiday.
The second problem was the electricity supply which was cutting out every 30mins or so, we reported it had a quick response. The result was that the electrician left a spare card permanently in the power slot, it now only went down 3 or 4 times a day.

The third problem was that we came in one evening and the safe would not open, this was approximately 11.30 so we went back down to reception and was told there was no maintenance after 11.0clock in the evening and it could not be resolved until 8.0clock the next morning. This problem occurred again another evening and by this time we were just a little fed up with everything. Had we have had essential medication in the safe or have been departing before 8.0clock we would not have had access to our passports. On both occasions we had to leave valuables out all night..
Food. Good food spoilt by either overcooking or under-cooking.
Resulting conclusions being. Bad drainage system, faulty electrical system, faulty safes.
We had looked forward so much to this holiday and it was spoilt by living in a beautiful but sewage smelling room with intermittent electricity.
Our room number was 803.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bazpop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 13 June 2012
Dear badpop:

First, thank you for spend your time writing your comments, always, they help us to grow up.
Second, sorry for the inconveniences.
I have spoken with the cleaning staff about your problem, and we´ll try that the problem don´t happen again in that room.
The maintenance staff will review that safe.
We hope again your visit and thank you for your positive comments.

Regards,
Virginia Fernández de Marcos
Directora Villa del Mar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2012

Stayed at the Villa Del Mar last week. The staff are very friendly and helpful. The room was very comfortable with a pool view as well as sea view from side window. The food was excellent with ample choice at each meal and snacks available at other times. The "Chill out zone" on the rooftop is amazing with very comfortable seating and sunbeds and bar for those refreshing cocktails.

Room Tip: Corner suites have a pool view as well as a view of sea and bay
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 8 June 2012
Dear Julie H

We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Hotel Villa del Mar have different systems such as Q de Calidad, ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Hotel Villa del Mar there is a high index of guests that repeat year after year, and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Virginia Fernández de Marcos.
Manager Hotel Villa del Mar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lanarkshire
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2012

lovely hotel, lovely food, not enough staff on bar area sara the barmaid lovely just the type of girl i would like working in my bar, ali lovely always smiling very pleasant, ana big tall waitress in reastaurant always smiling lovely girl for the rest of the staff i think they need some training on customer service, especially the bar staff would certainly return to this hotel.

Room Tip: sea view is a must
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pauline o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 8 June 2012
Dear pauline o

We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day.
In Hotel Villa del Mar there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.
Our team will always try to make your holiday as pleasant as possible.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.
We hope to see you again

Yours sincerely,
Virginia Fernández de Marcos.
Manager Hotel Villa del Mar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2012

Just had a week in this hotel it was great. Good food nothing was to much trouble for them. the room was spotlessly clean the view from the window was of the sea. the bathroom has a great power shower. the cleaners never stop from early morning to late night but are unobtrusive all in all a great week , all the staff are very friendly and any maintenance ( we locked ourselves out of the room safe in error ) was rectified in minutes. i thourgly recommend this hotel for a very relaxing holiday .

Room Tip: room 503 as a sea view
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 111shirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Directora del hotel at Villa Del Mar Hotel, responded to this review, 8 June 2012
Dear 111 shirley,

We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day.
In Hotel Villa del Mar there is a high index of guests that repeat year after year, and this makes us very proud, even so we still work hard to meet your expectations.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,

Virginia Fernández de Marcos
Manager Hotel Villa del Mar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 May 2012

Had a faboulous time at this hotel for the second year, but was disappointed that they are now charging 10 euro per person for 1 hour to use the spa on the roof, as last year this facility was free for all guests, was there for 5 days and never seen anybody use the spa, in my opinion it is a waste of time having this facility if guests have now to pay I have never been to a hotel where they charge guests to use their facilities, I think 10 euro per hour is a bit extreme, although if you stay for 7 nights or more they give you 1 hour free. On the positive side evening entertainment was good which was a big improvement compared to last year. Food was excellent! Ali in the restaurant was his usual self always smiling and always willing to help, I have no complaints about any of the staff at this hotel the cleaners do a marvellous job as the room was always cleaned to a high standard, bar staff, restaurant staff and reception staff were always very pleasant and helpful. would have no hesitation in returning to this hotel and would highly recommend to anybody.only downside was having to pay for use of the spa.

Room Tip: Choose a sea view if possible although they are quite expensive they are worth paying extra for.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Hotel manager at Villa Del Mar Hotel, responded to this review, 1 June 2012
Dear Carol K


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Hotel Villa del Mar have different systems such as Q de Calidad, ISO 9001-2000 certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Hotel Villa del Mar there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Management Hotel Villa del Mar.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Del Mar Hotel

Property: Villa Del Mar Hotel
Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 192 Hotels in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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