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“villa del mar”

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Villa Del Mar Hotel
Ranked #5 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 1 November 2012

food excellent and branded drinks upgrade to delux room fab. entertainment much better than last year english girl in reception brilliant any questions about benidorm and locations answered
smartly rooftop terrace great and use of other amigos hotels great
give it a go you will be impressed

Room Tip: upgrade to delux worth it although all rooms fine
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  • Stayed: October 2012, travelled with family
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3  Thank mortonfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Gerente at Villa Del Mar Hotel, responded to this reviewResponded 23 January 2013

Dear Mortonfc;

Thank you very much for your kind words. We appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

Looking forward to welcome you in, in a close future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,309 - 1,315 of 2,768 reviews

Reviewed 26 October 2012

We stayed at the Villa Del Mar at the beginning of October. Our plane was delayed 6 hours so arrived at the hotel at 1.30 am in the early hours, but were greeted with a lovely salad and cake. We had paid extra for a sea view room, which is definately worth the extra money. Also we had a high floor which was lovely. We couldn't see the beautiful view until the next morning when the sun came up. The room was the so lovely and modern and clean, with a white leather sofa and a fantastic power shower. We only missed not having a balcony a bit, only because of the drying of towells and swimwear. There is a small washing line in the shower, however. We had a small problem with the air con and the safe which jammed twice, but this was put right really quickly, once within about 3 minutes. The staff were mostly lovely, the cleaning lady who worked so hard. However the hotel did appear to be a bit understaffed, there didn't appear to be enough bar staff, who were very overworked, and the restaurant staff were also running backwards and forwards, and Victor who did the show cooking some nights had to rush about and fill up the food when it was empty. The food was lovely, my husband was in his element with lots of prawns, squid and pigs trotters! None of which I like by the way, but there was plenty of other choices too! There was no lounge area on the ground floor with sofas, there is a seating area outside and one sofa in the reception, but we had bad weather a couple of times and there was nowhere really to sit. The entertainment was not so good, but the hotel was only a 10 min walk into the old town so this didn't really bother us. The manager Didier seemed very nice. We would recommend this hotel and will probably visit again soon.

Room Tip: Highish with a sea view
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  • Stayed: October 2012, travelled as a couple
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2  Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 17 February 2013

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

I am unable to fault this hotel. Went away for a pre-wedding holiday with 3 friends, everything was perfect. Rooms were fantastic, sea view, jacuzzi bath! An amazing choice of food and alcohol! Situated in a lovely position right on the beach, far enough away from noisy nightlife, but close enough to walk. I did not have great expectations of Benidorm, but I have to say we will be returning for Benidorm 2013!

  • Stayed: October 2012, travelled with friends
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1  Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 17 February 2013

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

I was a little concerned about staying here after reading recent reviews on this website.
I found the hotel very striking amongst the others alongside it, it stands out from others and looks very modern.
Inside the check in procedure was kept to a minimal and we were processed very quickly.
Our room on first impression was lovely, very clean and set out well, with kettle, tea/coffee, mini fridge, dressing table. The bathroom had two sinks, with multi-function shower over the bath.
Loads of towels that were replenished daily, and beds made up each day with one change of linen during our weeks stay.
As we were a family, the settee was made up into the sofa bed which took a little of the space away from the room.
The biggest let down is the lack of seating both in the rooms and in the bar area downstairs.
There wasn't anywhere to sit and read in your room when having a cup of tea or anything else, except for the beds and a high chair that was for the vanity unit.
Apart from the sofa in the reception area and a few high bar tables and stools there was no where to sit and relax after your meals inside of the hotel.
Outside there were many tables, but if the weather is not good then there is no where to go except your room.
There is a pool to the rear of the hotel but there is never any sun on that area and the pool was freezing cold, a little pool for small children is available but again dismal and cold at the rear of the hotel.
We were all inclusive and had everything laid on, but on speaking to others who were half board, they didn't have a kettle in their rooms to make their own coffees.
The hotel was scrupiously clean and tidy at all times during our stay, the staff were very friendly and attentive (except for one bar woman, who was sharp and rude at times).
The cleanliness of our room was of a very high standard each day.
.Some of the seaview rooms had spa baths in the window, we could have upgraded to one of these if we had not been a family. The spa bath is in the place where the sofa beds go for the children, which is a bit of a shame for families.
This is a lovely hotel but just not for us.

Room Tip: Sea view rooms would be spectacular as the rear rooms do overlook a garage which is noisy and a grav...
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  • Stayed: October 2012, travelled with family
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Thank stylishcampinbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 7 July 2013

Dear Stulyshcampinbuddy
We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards

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Reviewed 24 October 2012

Went away with friends for long weekend. We did not know where we were travelling to and were quite dismayed when we discovered our destination was Benidorm. However I will try to focus on the fact this review is about the hotel and not the destination. Hotel receptionist very friendly, room not ready as we had arrived early so luggage put in room behind reception until we returned to hotel. An interesting thing is that when we were due to leave and needed our cases reception was busy and we walked straight into luggage room and helped ourselves to our cases so beware of leaving anything valuable in there! We were in room 701 which was very clean and had a lovely view over the sea. Corner jacuzzi bath took ages to fill. Bed comfortable. When we returned to room at end of first day none of the electricity in the room would work. We went back down to reception no-one was there so we had to make do with the light from my iphone. When we reported this to reception in the morning it was fixed within about one hour. Drinks on all inclusive are premium brands. Food was reasonably good although if you arrived towards the end of a mealtime it was all looking quite tired and messy. Sunbathing area on 9th floor is really lovely and wouldn't be out of place in much classier resorts. The hotel is at the 'better' end of Benidorm but there is no way that I would contemplate returning as throughout the three days I was constantly reminded of all the bad things about being British and we do not want to go abroad and constantly see pubs selling pie and chips, british beer and showing english tv programmes. So in a nutshell - a clean, well presented hotel with friendly staff and modern well appointed rooms, average food and good drinks located at the quieter end of Benidorm with a beachfront location.

  • Stayed: October 2012, travelled with friends
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Thank moonbather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 3 November 2012

Dear Moonbather,

Thank you very much for your review of the hotel.

We have intensive audit programmes that help us know the opinion of our customers, plus ISO 9001 and the "Q" of quality, and we also take all opinions in a positive sense. We are glad you liked your stay, and we will work hard to improve the mistakes you reported to make all future visits from the rest of the travellers better and completely fullfiling.

Pity you don't like Benidorm, if you happen to visit us again we could recommend you nice places to visit in the town and sorroundings, to avoid the pubs you mentioned.

Kind regards

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Reviewed 23 October 2012

Arrived at the hotel to be greated by friendly staff. Reception was clean and up to date. Room very clean but a bit too small for the 3 of us as had to use the sofa bed so was made up as a bed all the time. but only used the room to change and sleep so wasnt too much of an issue. Food was lovely plently of food and snacks and even was made a sandwich and coffee when we came in late, Bar staff all very friendly. All in all a very nice and friendly hotel. beach and sea very clean, and not too deep so friendly for children. Well done all the staff that helped make our holiday a very special one

Room Tip: Sea view rooms were so much better. the view from the bed is beautiful
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  • Stayed: October 2012, travelled with friends
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2  Thank MAXIDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 31 October 2012

Dear Maxidi,

Thank you very much for your kind comment, we in Hotel Villa del Mar work very hard every day and focus our efforts in making your holiday a "Magic" one.

We look forwar to welcome you in, in a close future.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2012

We have just returned from a fantastic all inclusive four day holiday celebrating our friends 50th birthday. The hotel was ideally situated for the beach which is straight across the road in front of the hotel. The pool area was small but there is a sun terrace on the top floor with a bar serving drinks from 10:00am till 8:00pm also double sun beds for toping up your tan. The room was amazing ask for an 8th floor sea view and you will get a double Jacuzzi in your room which is a very nice touch & the view was beautiful. The bed is very large and comfortable with a wall mounted TV & 6 English channels available. Bathroom is large with two basins and a big walk in shower. I will say there was no balcony, but we didn't spend much time in the room so it didn't matter that much. The staffs were all really friendly & helpful. As for the food it was fantastic there was something available for all tastes. Good varieties of drinks including Champaign are on the all-inclusive which we had the pleasure of drinking most days as it was our friends 50th. Birthday and would be rude not to. The cards given to you when you arrive gives you access to your room also all the other hotels in the group which on your travels around Benidorm you can drop into any of them for food & drinks all free but I will say the Villa Del Mar is the best in the group. I just like to say a big thank you to all the staff for their excellent service and a BIG YES we would defiantly return to this hotel.

Room Tip: 8th floor Sea view are the best as the rooms are bigger.
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  • Stayed: October 2012, travelled with friends
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2  Thank Vaughane62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this reviewResponded 29 October 2012

Dear Vaughane62,

Thank you very much for your kind words., we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers, plus ISO 9001 and the "Q" of quality, in a near future we will have 3 four star hotels and a 5 star hotel
and we will continue to work hard to make yor holidays special.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Del Mar Hotel

Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 192 Hotels in Benidorm
Price Range: £85 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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