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“great holiday”

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Villa Del Mar Hotel
Ranked #5 of 192 Hotels in Benidorm
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“great holiday”
Reviewed 29 December 2013

Loved this hotel food good staff friendly excellent location. Would not stay here again only because no terrace or balcony and entertainment was bad also couldn't get a drink after midnight not even if you pay Food was amazing on the day we left the staff put us a packed lunch together with drinks and sweets excellent service. thank you

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
8 Thank lesandcalv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 30 December 2013
Dear Leasandcalv
Thank you very much for your kind words, we are pleased to know your stay was an enjoyable one.
We always receive comments in a positive direction, and try to monitor them to manage improvements in our services to match all of our guest’s expectations.
The main goal of the Magic Costablanca chain is our customer satisfaction, fulfillment of expectations and enjoyment.
We have intensive audit programs that help us know the opinion of our customers,
and we will continue working hard to make guests' holiday a special one.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (640)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
West Midlands
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 December 2013

I have now stayed at this hotel on three separate occasions. On my third visit I was slightly disappointed at the room my friends and I had been given. It appeared we had been given a room that was tiny, with no bath and just a shower which when used soaked the toilet area and in general was a bit small and pokey.

We did ask the reception if we could have another room but apparently they was fully booked.

I came to this hotel in the summer and had an amazing time but the winter season seems to have lost it's sparkle. The chill out area was not open on an evening and neither was the pool bar which meant heading down to the main bar for a drink.

Everything else was outstanding, the staff are so friendly. Food is excellent and the hotel was spotless.

Cheryle louise the female singer is amazing and the magician was also great.

Would go back again to this hotel but I would not be happy with the same room as I do not feel that would be good value for money.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank LadyBlandford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 18 December 2013
Dear Miss Blandford,
Thank you very much for your kind words. We appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are accomplishing our objectives.

As you well said, we always try to offer an upgrade when we can upon availibility but I must insist to say that you would have had a sea view room if you had booked it which was not your case.
Looking forward to welcome you in a close future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 14 December 2013

This is a very nice hotel in a great location overlooking the beach.
On arrival the reception staff were very welcoming and friendly and had a glass of cava and some canapes for us whilst we were checking in. The check in process was fast and efficient.
The rooms were very comfortable and were fitted to a good standard.
The food was good, with a good choice and variety of dishes available. My only complaint about the restaurant would be the very poor quality of coffee that was available at breakfast time. It was dispensed from a vending type machine and was so weak that you could not taste the coffee. A good tip - get your morning coffee from the bar and take it in to the restaurant.
The all inclusive drinks deal was excellent and included branded drinks. However, the bar on the ground floor was tiny and uncomfortable and the nightclub in the basement also had uncomfortable seating and would benefit from some soft furnishings. We went in to the nightclub on 2 occasions and the entertainment was average. On one night there were a pair on dancers who were quite talented and entertaining and on another night there was a female singer who was not. The rooftop bar was very comfortable and included spectacular views of the beach. All of the staff were pleasant and welcoming. Overall this was a very enjoyable stay and I would consider returning to this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 22 December 2013
Dear Wayne,
thank you very much for the time spent leaving your review about the hotel Villa del Mar.
We always receive comments in a positive direction and try to monitor them to manage improvements in our services.
The main goal of the Magic Costablanca chain is our customer satisfaction, fulfillment of expectations and enjoyment. We also have intensive audit programs that help us know guests opinion and we will continue working hard to make your holiday a special one.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 December 2013

I have just returned from this fantastic hotel and can not recommend it enough, the staff were amazing and very welcoming, always keen to know if they were giving great service. Loved the rooftop bar and great views over the beach and sea. Now for the best bit....the FOOD. A great choice every meal with even English sausages for breakfast and HP sauce ( I always take my own as it is never available). The food was always freshly cooked, well presented and plenty of it to suit all tastes!
My second huge plus was the bar, when asking at meal times for a glass of wine, you were given a bottle with no questions asked, this is the first hotel I have been to that has done this.
Now for the rest of the hotel....it was SPOTLESS. Always a fresh clean smell around the hotel, the toilets were impeccable and very modern, a boutique type of look everywhere.
The location of the hotel is just on the outskirts of the Old Town so was a 40 min walk to the strip but only a few minutes walk to the old town for the authentic Spanish bars, which we loved.
I can not praise this hotel enough for the kindness, great food and genuine feel of this hotel, other hotels should take note !
We will return to this hotel when next in Benidorm....we would be a fool not too.
Thanks to all the staff for making this a great holiday for us

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
8 Thank roch35f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 14 December 2013
Dear Rochdale,
thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our company is, your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 December 2013

came back yesterday and omg i loved it , a fab hotel , the staff were really friendly , we were greeted with a glass of bubbly which was a nice touch , the rooms were stunning ,a bottle of bubbly in a bucket of ice awaited us when we got to our room . we had a sea view with our bed facing the window looking out to the sea . the food was really good , a wide selection which catered for everyone , a gorgeous pool , but my favorite was the roof terrace with a bar and sunbathing area , a cocktail in one hand , looking over the terrace the view was breathtaking .. am i going back next year , you bet , i can;t brag it up enough

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank michelle e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 7 December 2013
Dear Michelle
thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our company is, your complete enjoyment and fulfillment of your expectations. Your kind words about our hotel make us really proud

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 December 2013

We were greeted by a lovely lady on reception and a glass of cava which was very nice.Our room was ready which was good as we thought we might have to wait.Room 202 was lovely with the view from the bed looking out to sea and a great flat screened tv.The room was immaculate with everything you needed at hand.The food was of a good standard and the all inclusive drinks were all branded names,the staff were all very polite and friendly.Benidorm is not my most favourite place and I wont be returning but if the hotel was in a different place I would certainly go back.

Room Tip: Book a sea view room
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 4 December 2013
Dear Elizabeth,
Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer satisfaction, fulfillment of expectations and enjoyment. Reviews like yours help us understand we are accomplishing our objectives.

We have intensive audit programs that help us know the opinion of our customers,
and we will continue to work hard to make our guests’ holiday special.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2013

After this weekend... hopefully so not too many Englishmen will go to this hotel because they make too much noise in the corridors etc... ! I think these Englishmen usually stays in 'hotel villa de benidorm or magic the rock' > but yeah ... they keep hotels closed during wintertime... 3 hotels open instead 6 and no buses between the hotels anymore ? a lot of Belgians and Dutch people are not satisfied with this decision !!! come back next year and hopefully less Englishmen at this hotel during the weekends ? very friendly personels working in this hotel, > do so on!
free spa area on topfloor are recommended !!!

Room Tip: rooms with jacuzzi are the best !
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VeraMarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fccobo, Director General at Villa Del Mar Hotel, responded to this review, 18 December 2013
Dear Vera and Marc
We always receive comments in a positive direction, and try to monitor them to manage improvements in our services to match all of our guest’s expectations.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore, we would like to recommend you to ask for our special Amigos card in reception on your next visit, and benefit of special advantages like 5% discount on direct reservations through our website and late checkout upon availability.

We look forward to see you again to be able to surprise you with a complete magnificent stay.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Villa Del Mar Hotel

Property: Villa Del Mar Hotel
Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 192 Hotels in Benidorm
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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