Arrived in Benidorm on 14th June to know transfer coach - first problem.
Coach arrived an hour later and dropped us five minutes from hotel meaning a walk down cobbled streets with cases!
On arrival hotel appeared nice - we were given upgrades to Sea View rooms all on the 2nd Floor.
Unfortunately unknown to us - the air conditioning was not working on the entire second floor and after numerous complaints and useless gestures by the management of bowls of fruit, bottles of cheap sparkling wine and a fan - we were given the option to move to the Magic Rock Gardens which we accepted.
Big mistake - the hotel was disgusting by comparison - up a steep hill - the complete other end of Benidorm from where we had spent the first three nights - rooms were dirty - facilities were looking very tired and dated and definitely not what we had booked!
I ended up booking a flight home early to escape after spending less than 12 hours there - big disappointment!!!!
- Official Description (provided by the hotel):
- Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more less
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