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“Rip off at the Nereo .Beware”
Review of Servigroup Nereo

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Servigroup Nereo
Ranked #12 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 13 March 2014

I have used the Nereo many times over thepast few years and have been highly satisfied.ihave just booked another stay for 3 weeks , booked with jet2 package .imade a request for the top floor if possible.The Nereo has always been able to fulfil this request when possible .Ihave rung Nereo about my request to be told that because I have booked a package holiday with jet2 Iwould need to pay 420 euros (21 days@20euros).It is not charged if booked direct with the hotel.Jet2 and other travel agents are not aware of this recent charge so beware if you request the top floorat the Nereo

Room Tip: If you want the top floor you will have to book the hotel direct.Ifbooked as a package they charge 2...
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Stayed: January 2014, travelled as a couple
4  Thank Clinton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup Nereo, responded to this reviewResponded 26 March 2014

Dear guest,

We would like to thank you for your comments and for the trust you showed in choosing Hotel Servigroup Nereo for your recent visit to Benidorm.
Effectively, our hotel offers other rooms called Double Superior Rooms. These types of rooms do have an extra supplement which matches with the amount you indicate in your comment and which is charged to all guests no matter which sales channel they book with. This information is published everywhere and all agencies are informed about it.
Once again, we would like to thank you for your feedback and we hope you will consider choosing Servigroup Hotels again in the future.

Kind regards,
Customer Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,091)
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521 - 527 of 1,091 reviews

Reviewed 6 March 2014

A few days into a months stay,and cannot agree with a lot of comments previously submitted, dining room,yes very different,an soon got used to it,I can appreciate the reasons ,now fresh and modern,all restaurant staff greet me from the manager,and all his staff,all smiling and never fail to speak.The food is varied,and the grilled fish at lunch and dinner as tasty as any upmarket restaurant in the U K, the whole hotel is spotlessly clean,rooms cleaned well daily,for the rates they charge it must be difficult to make high profits, I often wonder what others expect from a superb 3 star hotel.

Stayed: March 2014, travelled solo
4  Thank JuneP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

This is a great friendly hotel. Clean and bright rooms with a fab fridge for your beer and water!
A lovely balcony room overlooking the always clean pool.
Great service from all the staff.
Food lovely and always varied. Breakfast was wow, with porridge and great eggs.
Please note the pool was far too cold to swim in in the WINTER months, shame too as it is so inviting.
Towels in room, fridge and hairdryer all a great help.

Room Tip: My room 411 was quiet, clean, bright and very sunny balcony. I did not want higher up so it was perf...
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  • Stayed: February 2014, travelled with friends
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3  Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Just back from a wonderful holiday at the hotel Nereo. Although we visit Benidorm 4 or 5 times a year this was our first stay at this hotel as we fancied a change from our usual one. We are so pleased we opted for the nereo. We were allocated a gorgeous room on the new 10th floor with fabulous sea views and a walk in shower which made the room perfect. The whole hotel is spotless and all the staff friendly. We will definitely be visiting this hotel again soon! Our new favourite hotel in Benidorm.

Stayed: February 2014, travelled as a couple
4  Thank JnJFiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

Not too happy with the first room we were given. However Karen soon sorted it out and we moved to room 905. Excellent high floor that got the sun most of the time. Walk in shower is the best we have ever had in a hotel. Everything spotlessly clean and staff very polite and friendly. A special mention for Pablo the barman. Two for one on selected drinks was good and we also took the free trip to the "Benidorm Palace". Well worth a visit. We didn't think that the food was quite as good as before, but still plenty of choice and no need to go hungry. The Nereo is in a great spot for access to the beach and also for the buses, if like us you want go to other nearby places.

Room Tip: High floor overlooking the pool if you can. We had room 905.
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  • Stayed: February 2014, travelled as a couple
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Thank minimoBradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

Arrived at Nereo filled with trepidation. Reports of a refurbishment of the restaurant had not been good.
However, my fears were groundless. The 'new' image is fresh, bright and clean. The ambience is easy going but standards of etiquette are maintained at a reasonably, high level.
Whilst in Benidorm, our nights are spent in The Rock and Roll House.which is 10 minutes up the
road towards Benidorm Palace. A brilliant place where you can enjoy at least 4 live acts every night and where the Jive is positively, encouraged. This means that bedtime is usually about two
in the morning and with a penchant for early breakfasts the need to indulge in that wonderful Spanish way of life, the siesta,is paramount.
Sadly, on several occasions, this pleasure was denied due to the sound of drilling and a hammer striking a chisel. A mini-avalanche down the bathroom ventilation shafts gave the clue. Apparently, bathrooms on the higher floors were being renovated. Difficult to pinpoint the source which appeared to be random and of course, sound can 'travel'.
Not a major disaster but a significant criticism.
All other services were as usual, top notch. The food, the comfort, the cleanliness and staff are
very good with special mentions for Senor Miguel who looks after the restaurant with one of his assistants, Montse', who perseveres with my efforts in speaking and the understanding of the Spanish language in addition to wonderful, personal service.
Stayed mid January. The Burnsys

  • Stayed: January 2014, travelled as a couple
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1  Thank mikensheila2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

My first visit to the Nereo but certainly not my last. An excellent hotel in a good position, excellent and friendly service from all. My room on the top floor, the 10th was spotless with clean bedding twice a week, towels changed every day, the food was so varied, something to suit everybody, the reception staff were helpful and friendly, I could not find any fault with it at all. I will certainly be returning, for longer next time, some of the visitors had been coming there for 15 years!! I was on my own but people were very friendly and I felt very much at ease.

Room Tip: Rooms on the pool side and higher up get the sun all day, very welcome during the winter months.
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  • Stayed: January 2014, travelled solo
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1  Thank cazthebookworm10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Nereo

Address: Avenida de Ametlla de Mar 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Benidorm
#11 Luxury Hotel in Benidorm
#14 Romantic Hotel in Benidorm
Price Range: £62 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Servigroup Nereo 4*
Number of rooms: 200
Official Description (provided by the hotel):
This property is 4 minutes walk from the beach. Servigroup Nereo features an outdoor swimming pool, free Wi-Fi and bright rooms with flat-screen cable TV and a furnished balcony. Benidorm’s Levante Beach is just 250 m away. Nereo Hotel Benidorm’s buffet restaurant offers show cooking and themed dishes. Vegetarian and celiac menus are available upon request. The hotel also has a poolside snack bar and a lounge bar with a lively outdoor terrace. Evening entertainment with live music is provided in summer. There is a children's club with games and activities such as painting, acting and drawing. Each functional room at Hotel Nereo Benidorm has simple, modern décor and tiled floors. All rooms include a small fridge and a private bathroom with toiletries. Safes are available to rent and air conditioning is available during the summer months. ... more   less 
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Also Known As:
Servigroup Nereo Hotel Benidorm

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